MonkeyTools Reviews 

AVOID this company. I ordered three security cameras three weeks ago and still haven’t received them. My order confirmation said delivery would be within 2 to 3 days. Two emails later with no reply I’m having to contact my credit card company to force a refund. This is the first and last time I’ll buy from them

absolutely awful company to deal with, tried to contact someone for 5 days using email, WhatsApp, online chat, instagram and Facebook, finally got a reply when I asked to cancel. order was cancelled but still didn't even get a response, it was my bank that notified me when I had a refund! AVOID AVOID AVOID!!!!! do not punish yourself buying from this poor company. ordered from a more reputable company and the same product was with me in under 12 hours (you pay for what you get).

Not sure what's going on with this company. Maybe a scam.

Definitely don't waste your time

Placed an order. Never heard anything for 7 days. Battled to get through to someone , managed one what's app message.
Got my bank involved got an update saying my order has been refunded. Will wait and see if the money comes back.

We placed our order on the 24th of October, received an email to say the order was being processed and that it would be dispatched 29th-31st of October. I received an email this morning to say that my payment was being refunded, no apology, no explanation as to why my order was being cancelled, just that it could take 10 days for my payment to be refunded.

Poor Communication, and extremely poor customer service I will not be using this company again

So happy with my items, delivery was super quick and they kept me updated at every stage. Thank you!!

Kieran was very helpful in helping me pick the perfect drill set! All I can say is that if I had to speak to someone at monkey tools again it would only ever be Kieran! Thank you!

Ordered my son’s work uniform and some speakers from these guys and everything arrived perfectly. Spoke to customer service as I had a lot of questions about the speakers and they were very polite and helped answer all my questions. Will definitely be ordering again thanks.

Unfortunately my order was lost by the post office, but this was not Monkey Tools fault. Once I found the best way to contact them (by WhatsApp, not email or phone), the refunded the full amount within 5 days. Their pricing is great, and they're friendly, but communications need improving..

Was looking for a tool storage solution for my husbands 30th birthday. The customer service team really helped me out with picking the perfect products and were super patient with all the questions I had. A very easy experience for someone who doesn't know much about tools, would definitely order again!

Thanks Keeran after a short phone call my makita vacuum arrived this morning very pleased thanks kevin

Very good support team, answered my question in less than 5 mins. Tools came fast and no tools were damaged or anything

Fast delivery, great communication and competitive pricing.
The after sales help is also prompt, all in all a great experience.

Brilliant service. Great price and strimmer arrived a few days within date given. Full tracking information given throughout. Product well packaged. I cannot fault this company and would definitely recommend.

Great experience from start to finish. Fantastic price and very good customer service. Would use again. Recommended.

Placed an order on 16 August for a Google Doorbell (£129). On Monday 19 August, I receive an order cancelation email, stating I will be refunded for the order and it may take up to 10 days for this to reach my account. No reason is given for the cancelation or apology given.

I check their website to check if I can order the product again and see that they still have it in stock, but the price is now £179.

Completely amateurish business that really goes out of its way to frustrate customers - this was my first time shopping with them and will definitely be my last.

Great prices very good service items as described

Great tool. Good price. Great communication. Fast delivery.

Great customer service with next day delivery. I recommend MonkeyTools very highly. Thank you for looking after me.

Working with MonkeyTools has been a great experience. The website is very thorough and when contacted through their helpline, they ensured we were able to help find the exact equipment we needed.

Professional, informative, and welcoming… a perfect combination showcased by their customer service department.

I will be using Monkey Tools for all our future needs for equipment.

They offered me a £5 voucher for my first order which I used plus £4.99 p&p, my account is still saying "unfulfilled" 2 weeks later. I have messaged them twice via their online chat and have received no response. I just wish I had read the other negative reviews first.