I ordered a pair of gate bolts which never arrived. Phone calls were met with an automated message saying no-one was available and emails went unanswered. I had to get my credit card provider to reimb... Toon meer
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Lees wat reviewers zeggen
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Toon meer
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Toon meer
Bedrijf heeft geantwoord
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we nev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Contactgegevens
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Verenigd Koninkrijk
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
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Trustworthy and reliable
Trustworthy and reliable, they have a lot of great deals online, would happily recommend.

Antwoord van MonkeyTools
great service
Great service, Third party courier failed delivery however monkeytools did everything they could to get the parcel sent out as soon as they could

Antwoord van MonkeyTools
Great delivery
Great delivery. I had ordered yesterday and the item has arrived today I will be using you again 👍

Antwoord van MonkeyTools
Did not send my order
Did not send my order, only bothered to update me after I emailed them. Only provided partial refund. Diabolical way to run a business.

Antwoord van MonkeyTools
Ordered a DeWalt Combi Drill from…
Ordered a DeWalt Combi Drill from Monkey Tools last week and the service was super quick and seamless. Order arrived the very next day. Thank you!!! Will order again for all DIY products

Antwoord van MonkeyTools
Fast delivery and great prices thank…
Fast delivery and great prices thank you monkeytools

Antwoord van MonkeyTools
AVOID
Item ordered a month ago and never received. No response to emails and no refund.

Antwoord van MonkeyTools
Been over 3 weeks and still not…
Been over 3 weeks and still not received my order . Contacted several times but had no reply

Antwoord van MonkeyTools
Unable to contact no response
No item arrived and paid for next day delivery.No response to emails or phone calls avoid.Credit card company in the process of getting my money back but could be weeks.

Antwoord van MonkeyTools
Do Not Use monkeytools
Do not use they are a scam site. No goods sent, no response to emails or calls. No money returned.
Update 9th April 24 - no change to the above, as no money returned despite response below. Stand by my initial comments

Antwoord van MonkeyTools
Item didn't arrive
Item didn't arrive. No communication after numerous emails. Don't answer calls. Have got a refund from bank.

Antwoord van MonkeyTools
This company is a scam I ordered 4…
This company is a scam I ordered 4 fluorescent lights for my elderly parents that have both had a stroke the money came out immediately I still have not received them and the phone number is fake and I have sent over 10 emails so disappointed and to be out of pocket disgusting you should be ashamed!!!!!

Antwoord van MonkeyTools
I opted for next day delivery for a…
I opted for next day delivery for a specific lightbulb, but they haven't dispatched it. Moreover, they are unresponsive to my emails, calls, and WhatsApp messages. I'm initiating a dispute with the bank as they seem to be a scam company. Avoid purchasing from them to prevent financial loss.

Antwoord van MonkeyTools
So far very poor service
So far very poor service, this company are not replying to emails, cannot be called on the telephone as the telephone number just goes through to an answering machine
and sent products that were incorrect which also took 5 days!

Antwoord van MonkeyTools
It's scam
It's scam! All good reviews are fake. I ordered 2 Makita batteries 3weeks ago with next day delivery and it didn't arrive at all. I messaged them and they said parcel has been lost by royal mail but I never received any tracking number. They not responding my emails any more. It's proper SCAM.

Antwoord van MonkeyTools
Not sure they actually exist
Placed order and paid 4th Jan 2024. Order is still showing as awaiting fulfillment as at 21st Jan. My email enquiry was ignored. My phone call went to an answerphone. I managed to get in contact thru their chat facility. They said it had been posted but gave no tracking or other info. I both emailed and used their chat again asking for proof of despatch or an immediate refund. I've heard nothing since. I have now asked my credit card company to obtain my refund. There are other similar reviews which I wish I had checked first. Worst company I have ever dealt with. I'm still not convinced they actually exist. Many positive trustpilot reviews seem to be from family and friends. Beware !!

Antwoord van MonkeyTools
DeWalt impact wrench
Good delivery time and the item was as described sadly the packaging was terrible. You pay a lot of money and it's just thrown in a box with no protection. When it was delivered it was almost falling out of the hole in the box.

Antwoord van MonkeyTools
Had a great experience with everything
Had a great experience with everything, customer service , packaging , shipment and product quality. Great customer service had a good experience overall. Definitely will be ordering from here again. Would highly recommend.

Antwoord van MonkeyTools
Avoid!!
Bought an item on the 9th of December for a Christmas present. Never turned up. Sent emails and called their custom service number and didn't get a response from either. After I kept chasing them up via email I finally got a reply stating that their emails go into "junk" (what a load of lies) and they've ran out of the item so will have to refund me even though that's what I wanted anyway. Also said they'd send a free gift ( from other reviews I've seen, they always say that and then never send you anything ) been 2 weeks now and still haven't got a refund and now not replying to my emails again. Also make 5 star reviews themselves to make the company look better. Would avoid unless you want hassle of getting your money back.

Antwoord van MonkeyTools
A huge range of tools to choice from with the best prices
Great service, a huge range of tools to choice from with the best prices. I brought a Milwaukee drill set and a few add on’s. Delivered on time and could track my parcel from the moment of dispatch. Highly recommend!

Antwoord van MonkeyTools
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