I ordered a pair of gate bolts which never arrived. Phone calls were met with an automated message saying no-one was available and emails went unanswered. I had to get my credit card provider to reimb... Toon meer
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Lees wat reviewers zeggen
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Toon meer
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Toon meer
Bedrijf heeft geantwoord
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we nev... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Contactgegevens
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Verenigd Koninkrijk
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,3
Slecht
103 reviews
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Be Wary of This Companies Delivery Problems
Be wary of this company, Your item may not be dispached until you chase, chase and chase again.
They appear to have sporadic problems with their wearhouse, and choice of postal company (DPD).
If you ask for a refund due to non delivery they will then say very sorry package will be dispached today, along with a FREE gift as an oppology.
Your item will then arrive, but the FREE gift may be then be delayed (DPD), and you need to chase again.
Also you will get a £5 voucher for registering that you can use on your first purchase. The voucher code may not be accepted, a technical issue I believe. You will have to chase for a code that actually works.
Don't bother trying to call the support number. It's an unmanned phone.
They will also stop responding to you completely once they have dispached your order, due to your emails going into their spam folder, hmm.
Good job I only bought a Makita item from them as they are fantastic with their curtomer support.
I did eventually receive my drill, and FREE gift and they have said they will send me another £5 voucher code.
All these issues could easily have been avoided.
16 oktober 2023
Review zonder uitnodiging
Antwoord van MonkeyTools
Hi Graham,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Answer your emails…
Placed an order online for an Fireangel HT-630 Heat Alarm as a like for like replacement for my elderly grandmother. On arrival I opened the package to find I had received an FA6720–R Heat Alarm. Tried phoning there customer care and sending email enquiring if this had been an error or if the heat alarm sent was a newer version of item ordered. Still no reply after 4days?? Made general enquiry at my local hardware store and they have reassured me the item sent is fit for the purpose purchased for. Would have been nice to have had some sort of communication from retailer from whom I purchased the item
30 augustus 2023
Review zonder uitnodiging
Antwoord van MonkeyTools
Dear Fiona,
We're sincerely sorry for the inconvenience and frustration you've experienced regarding your recent order of the Fireangel HT-630 Heat Alarm. We understand the importance of receiving the correct item, especially when it's intended for the safety and well-being of your grandmother.
We apologize for any confusion caused by receiving the FA6720–R Heat Alarm instead. Your inquiry regarding whether this was an error or a newer version of the item ordered should have been addressed promptly, and we regret that you haven't received a response from our customer care team.
We want to assure you that we take your concerns seriously and are actively investigating the matter to ensure that such errors are rectified and communication lapses are addressed. While we're pleased to hear that your local hardware store has confirmed the suitability of the received item for its intended purpose, we understand the importance of timely and transparent communication from us.
Please accept our sincerest apologies for the lack of communication and any inconvenience caused. We appreciate your patience and understanding as we work to resolve this matter promptly.
If there's anything further we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly at aftersales@monkeytools.co.uk. We're committed to making this right for you.
Thank you for bringing this to our attention, and we hope to regain your trust in our services.
Warm regards,
MonkeyTools Team
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