The shop manager Lorraine was very kind and helpful. She is very good at her job estimating sizes and knowing what the children needs. Absolutely brilliant
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My son starts at school next week. Amy was fantastic today. Extremely knowledgable about the products/school requirements and (importantly for us) really showed an understanding of the stress of start... Toon meer
Bedrijf heeft geantwoord
visited the Chatham store today, was welcomed by a lovely lady called Bal. she was very attentive, went above and beyond to help me find the correct uniform for my son. She’s an Absolute credit to... Toon meer
Bedrijf heeft geantwoord
Booking an appointment was easy. We were welcomed by Humayra who helped us pick out the appropriate uniform. She was polite and helpful, with no pushy selling. My daughter was able to try on numer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,5
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Good experience
Susanne was brilliant at Chatham Dockside. She was very helpful and made the experience very pleasant
20 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing such wonderful feedback. We’re delighted to hear that Susanne was brilliant at our Chatham Dockside store and that she made your experience so pleasant and helpful. We will be sure to pass on your kind comments to her.
Kind regards,
The Monkhouse Team
Really helpful staff,friendly…
Really helpful staff,friendly approachable and made shopping for 3 lots of uniform stress free!
18 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience.
Best regards,
The Monkhouse Team
Susan- Wonderful customer service.She…
Susan- Wonderful customer service.She was also very helpful and kind.
Janelle and Nikky
16 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Susan provided wonderful customer service and was so helpful and kind.
Kind regards,
Monkhouse Team
Overpriced and poor quality
I bought a V neck fleece for my son 4 months ago and the stitching under the arm has come undone, so there is now a hole in the armpit. Monkhouse have asked me to return the item so they can decide whether or not to replace it, which is fair enough. My real complaint is that the fleece cost the best part of £65.00, delivered, and the quality is simply not there. On both my children's jumpers the stitching that joins the V neck has always come undone. I am not the only one to have experienced this, it is often mentioned on the school Facebook group when second had fleeces are made available for purchase. The listings will often mention the usual V neck stitching problem. The fact that the products are so expensive would suggest that they are high quality, sadly, in my experience, they are not.
16 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with the stitching on your son’s V neck fleece and that this has also been your experience with previous jumpers. We completely understand your disappointment, particularly given the cost of the garments.
As mentioned, we’ve asked for the item to be returned so our team can carry out a full quality inspection. Please be assured that this is not the standard we aim to provide, and all feedback regarding product durability is taken seriously and shared with our account manager as part of our ongoing quality reviews.
We do appreciate you bringing this to our attention and giving us the opportunity to investigate.
Kind regards,
Monkhouse Team
Very quick service
Very quick service, Sonia was very helpful!
16 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star rating and for sharing your positive feedback. We’re delighted to hear that you received very quick service and that Sonia was so helpful.
Kind regards,
Monkhouse Team
Great service at the Chatham branch
Great service at the Chatham branch. All staff are exceptional.
14 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating. We’re delighted to hear you received great service at our Chatham branch and that our team made such a positive impression.
Kind regards,
The Monkhouse Team
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for your kind feedback. We’re so pleased to hear that Sonya at our Chatham branch was very helpful, we’ll be sure to pass on your lovely comments.
Kind regards,
The Monkhouse Team
Suzanne was very helpful serving me…
Suzanne was very helpful serving me today. All the staff were helpful and friendly.
11 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. We’re so pleased to hear that Suzanne was very helpful and that you found all our staff to be friendly and supportive. Your comments will mean a lot to the team.
Kind regards,
The Monkhouse Team
Monkhouse (Crosby) Justina the great 👍
Monkhouse - Crosby (Liverpool) Fantastic 6 star ⭐ service from Justina 🥰
Called ahead and spoke with Justina on the phone with our requirements and was then welcomed into store with open arms (she is the best hugger in Crosby💯🫂)
We got all the uniform we needed super quickly and with no stress at all, she is super knowledgeable on sizing and fitting.
A fabulous shopping experience all round 💥...if only all shopping experiences could be like this!!🤗
Would love to go back there on a weekly basis ...even though I don't need anymore uniform now... 😆
10/10 🤗💯😘
Grazie Bella Xxx
7 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your amazing feedback and 5-star rating. We’re absolutely delighted to hear about your fantastic experience at our Crosby store and the outstanding service Justina provided. From your call ahead to your warm welcome in store, it’s wonderful to know everything was stress-free and efficient. We’ll be sure to pass on your kind words, they’ll certainly make Justina smile!
Kind regards,
The Monkhouse Team
Professional
Professional. Courteous. Wonderful assistance. Thank you Viv & Jill
7 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for your lovely feedback. We’re delighted to hear that you received such professional and courteous assistance, and we’ll be sure to pass on your kind thanks to Viv and Jill.
Kind regards,
The Monkhouse Team
Viv was fantastic at helping us at…
Viv was fantastic at helping us at Chatham store. Great service!!!
7 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and your wonderful feedback. We’re so pleased to hear that Viv provided fantastic service and looked after you well at our Chatham store.
Kind regards,
The Monkhouse Team
Lovely lady called Jill looked after us…
Lovely lady called Jill looked after us today.
Professional, patient and knew what to look for.
Completed the uniform purchase without any concerns.
Good shopping experience in Chatham docks.Thank you.
6 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5 star rating and for sharing such kind feedback. We’re delighted to hear that Jill looked after you so well and made your uniform purchase smooth and stress free. It’s great to know you had a positive shopping experience at our Chatham Docks store.
Kind regards,
The Monkhouse Team
Sonia helped us with our order as now…
Sonia helped us with our order as now they do collar sizes and she explained how it worked. Thank you Sonia from Chatham Branch
5 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your five-star rating and for sharing your feedback. We’re delighted to hear that Sonia from our Chatham branch was able to assist you with your order and clearly explain how the collar sizing works. We’ll be sure to pass on your thanks to her.
Kind regards,
The Monkhouse Team
School uniform
Sonia served me perfectly when I went to the Chattam branch to get school uniform for my daughter. I'm happy with the service.
4 februari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your five-star rating and for sharing your positive feedback. We’re delighted to hear that Sonia provided excellent service at our Chatham branch and that you were happy with your experience.
Kind regards,
The Monkhouse Team
Uniform lovely as expected but slow…
Uniform lovely as expected but slow delivery times. Took over a week
15 januari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your feedback. We’re pleased to hear you were happy with the uniform, but we’re sorry that the delivery took longer than expected. Your comments have been noted and will be shared with the team as we continue to work on improving our delivery times.
Kind regards,
The Monkhouse Team
Sonia was very helpful
Sonia was very helpful. She took the time out to help me even though the item was not in store.
24 januari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for your kind feedback. We’re delighted to hear that Sonia was so helpful and took the time to assist you, even though the item wasn’t available in store.
Kind regards,
The Monkhouse Team
Sonia was great in Chatham Dockside…
Sonia was great in Chatham Dockside store
24 januari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your feedback. We’re delighted to hear that Sonia provided great service at our Chatham Dockside store.
Kind regards,
The Monkhouse Team
Antwoord van monkhouse.com
Good morning,
Thank you for your 5 star rating and providing positive feedback.
Kind Regards,
The Monkhouse Team
Excellent customer service and guidance
Purchased uniform for my daughter at the Preston store. We were served by Conor, who provided us with all the information and advice about purchasing the uniform which was extremely helpful- especially as we purchased a lot. Conor was really lovely and went above and beyond for us and will be lovely seeing him next time we purchase uniform! Thank you again.
1 december 2025
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your five-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear about your positive experience at our Preston store. Conor will be so pleased to know that his guidance, advice, and extra care made your uniform purchase easier and more enjoyable. We’ll be sure to pass on your kind words to him.
Kind regards,
The Monkhouse Team
Lovely service and help with finding…
Lovely service and help with finding the right sizing. Amy also waited for me to arrive to ensure I was helped.
6 januari 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your five-star rating. We’re so pleased to hear that you received great service and support with finding the right sizing. Amy will be delighted to know her help and waiting for you to arrive made a positive difference.
Kind regards,
The Monkhouse Team
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