almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... Toon meer
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... Toon meer
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Contactgegevens
Australië
- support@monpurse.com
- monpurse.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service and received exactly what…
Great service and received exactly what i ordered, perfect gift :)
The product was beautiful
The product was beautiful! Delivery took a while longer than expected, however we understand that might be due to the current environment.

Antwoord van Mon Purse
The monogramming has already come off…
The monogramming has already come off the item.
Friendly and helpful staff
Last purchase was in december and we…
Last purchase was in december and we got this email now? 6 months later? We ended up returning what we bought about 3 days later because it was poor quality and broke before we could gift it.
Loved my delivery!
Parcel came well wrapped to withstand the delivery process. Delivery was quick as well.
Staff were extremely helpful and it’s the perfect gift option!
Staff were extremely helpful and friendly. The convenience of a store at Doncaster ( or maybe eastland one day?) was appreciated and made it an easy choice as this was my second purchase from this outlet.
I buy Mon purse monogramed purses and satchels as a preferred option for special or office gifts.
We have always been delighted with our…
We have always been delighted with our Mon Purse purchases. Excellent service & quality - thank you.
Very convenient little wallet
Love my Mon Purse wallet
Love my Mon Purse wallet. Arrived exactly as expected and has room for everything. Felt nervous about ordering something custom but it was perfect on arrival. And the leather is so buttery soft. Could not be happier
I was a dedicated consumer of Mon Purse…
I was a dedicated consumer of Mon Purse and recommended them to a lot of friends. I had a horrible experience during COVID. Poor communication. I understand that orders would be delayed and just wanted communication from them. At one point they asked me to contact Australian Post myself, and I did, but did not have the answers they needed about the shipment. More importantly, Mon Purse turned of comments on IG post. Why? Afraid of negative comments? That was the only way we could get them to respond. So forget it, unfollowed and will not buy anymore.
Great selection
I love the Monpurse range of products and colours. Simple yet stylish!
First and last time I ever buy from…
First and last time I ever buy from this business. There is something seriously wrong with your customer service.
Very disappointed
worst customer service received
worst customer service received
will never buy from again
I love Mon purse products and were sad…
I love Mon purse products and were sad to see them leave Perth, WA. The online service is fabulous, even if I was initially a little sceptical because the price was in US dollar and it was the Australia site. 🤔
Needn’t have worried my bag arrived in good time, good order very well package. Very happy 😊
Waited over 3 months for my last…
Waited over 3 months for my last product and had tried contacting them via email and phone for those 3 months and had anyone get back to me...
Didn’t got my order never has been sent…
Didn’t got my order never has been sent and customer service was not able to refund me or resend it ! Very disappointed .
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







