Monsterwin Reviews 74

I strongly advise against using this platform. They lure you in with attractive bonus offers, but once you make a deposit, nothing happens. The bonus is supposed to be credited automatically, yet it never arrived.
​The customer service is a total disaster. There seems to be only one staff member handling the entire chat, and the information I received was completely contradictory:
​First, I was told I had to place bets before the bonus could be activated.
​Then, I was told I shouldn’t have placed any bets before contacting them.
​On top of the bonus issues, the withdrawal process is unacceptably slow—it takes well over a week to see your money. This place is unprofessional and unreliable. Save your money and go elsewhere.

Bonjour, je suis obligé de remettre un autre avis sur Monsterwin car depuis ma demande de retrait du 07 Avril j'ai du refaire une demande car la première a été annulé soit disant a cause de ma banque, et depuis lundi j'ai du refaire plus d'une fois la demande car soucis technique, ils font le nécessaire pour que les personnes rejouent le gain gagné pour récupérer la somme que les joueurs gagnent honnêtement et cela reste une arnaque de Monsterwin.
Quand j'envoie un mail pour demander pourquoi la somme n'est toujours pas sur mon compte toujours les mêmes réponses, une fois mon gain sur mon compte je ferme celui-ci terminé le casino Monsterwin je vous le déconseille vivement. A oui surtout quand j'ai voulu refaire la demande de retrait de mon gain car soit disant annulé par ma banque cela m'a affiché impossible de refaire la demande vous avez un gain bonus a jouer voilà comment ils piègent les joueurs 😡

I get my withdrawal in 7 business days. So it’s work and they send your money . Everyone who wait , just wait and you will get

Title: Delayed Withdrawal – Over 7 Days, No Response from Support
Review / Complaint Text:
Hello,
I am submitting a complaint regarding my withdrawal from MonsterWin. I requested a withdrawal of 800€ on 24.03.206via bank transaction and it has now been over 7 days.
Despite multiple attempts to contact support via chat and email, I only receive repeated generic responses such as “please wait” or “we are processing your request,” with no clear explanation, status update, or timeframe.
I have already submitted a formal complaint to their support email, but I have received no meaningful response.
This is completely unacceptable. I request immediate processing of my withdrawal and a clear explanation of the delay.
If this issue is not resolved promptly, I will continue reporting my experience publicly and escalate the complaint to their licensing authority.
I am including all relevant details and screenshots as evidence of my attempts to resolve this issue.

I have been waiting 18 days to be payed out my 230 dollars in winnings. When you win you should be paid out in a reasonable amount of time. I was told I'm prioritized with accounting and that they are aware of the delay. I made the withdrawl on March 17 it is now April 04. If they take 18 days to pay out 230.00 imagine if you won a significant amount. They would probably have to close the doors. As soon as I get my money I'm uninstalling the App. I cannot warn you enough if you do use this site be prepared for a song and dance if you win. I have had to file a complaint with the Canadian anti fraud department. I have also filed a complaint with the sites domain registrar. Which if you haven't received your payment. Here is what I learned. It appears that “Monster Wins / Monsterwin / Monsterwin.org” is widely reported as a low‑trust, high‑risk online casino with many complaints about delayed or refused payouts. Multiple independent reviews flag it for poor customer service, hidden ownership, and possible unfair practices.

Below is a clear, Alberta‑specific path you can take to file a complaint and protect yourself.

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🛑 1. First: Understand the Risk Level of Monsterwin
Based on available reports:

- Very low trust score (16/100) and flagged as a “Low Trust Online Casino” by cybersecurity analysts.
- Numerous players report withdrawals pending for weeks, refused payouts, and copy‑paste customer support responses.
- The domain is new, with hidden ownership, which is a common red flag.

This strongly suggests the site may not be properly licensed in Canada or internationally.

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🧭 2. Determine Whether the Site Has a Valid License
Monsterwin does not appear in the list of licensed operators for:

- iGaming Ontario (the only regulated online gambling market in Canada)
- Kahnawake Gaming Commission
- Major international regulators (MGA, UKGC, Gibraltar)

If a gambling site is not licensed, regulators cannot force them to pay you—so you must escalate through fraud‑reporting channels.

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📣 3. How to File a Complaint (Alberta & Canada)

🇨🇦 A. Report to the Canadian Anti‑Fraud Centre (CAFC)
This is the primary national body for reporting online scams, including gambling payout fraud.

- Explain that the site is refusing to pay out winnings.
- Include screenshots, transaction history, chat logs, and dates.

You can report by phone or online (I cannot provide direct links, but you can search “Canadian Anti‑Fraud Centre report”).

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🏦 B. Contact Your Bank or Credit Card Provider
If you deposited money:

- Ask about a chargeback or dispute for services not rendered.
- Provide evidence that the site is refusing to pay out.

Banks often reverse transactions when a merchant is suspected of fraud.

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🛡️ C. File a Complaint With the Site’s Domain Registrar
Monsterwin.org is registered through Dynadot, and the registrar accepts abuse complaints.
The registrar contact listed is:

- Phone: +1‑650‑262‑0100

This won’t get your money back directly, but it helps build a case and may pressure the operator.

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🧾 4. What to Include in Your Complaint
Prepare a small evidence package:

- Your account username
- Dates and amounts of deposits
- Amount of winnings owed
- Withdrawal attempts and status
- Screenshots of chats/emails
- Any error messages
- Proof of identity verification (if requested by the site)

The more organized your evidence, the stronger your case.

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🧩 5. If You Want, I Can Draft Your Complaint Letter
I can help you write:

- A formal complaint to the Canadian Anti‑Fraud Centre
- A chargeback request to your bank
- A registrar abuse report

Just tell me which one you want and share the details you’re comfortable providing (no sensitive info like full card numbers).

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If you want, I can also help you check whether Monster Wins uses any other domain names or aliases—many scam casinos operate multiple clones. I hope this helps if you are not getting your money. If you are looking for a gambling site to play on I hope this helps as well.

Étonnement j’ai fais une demande de retrait le Vendredi 6 mars pour un montant de 370€ j’ai reçu un mail hier Mardi 10 mars me signalant le retrait terminé et j’ai reçu mon argent
Comparé au casino SpinBara je suis plutôt satisfait

Stay away from this casino guys, the worst casino I have ever seen, they don't pay your money, you won't get your withdrawal, they don't even have gambling responsibility terms and conditions, stay safe guys

J ai un gain qui est bloqué !
Personne ne me répond ! C’est une honte. Ils acceptent les dépôts mais pour les retraits c’est impossible !
À fuir !

Nur die negativen Bewertungen sind echt! Mit ungllaublich raffinierten ,unfassbaren Fallen o. Tricks,werden Sie über den Tisch gezogen..Das es schwarze Schafe in dieser Branche gibt ,ist ja allgemein bekannt.!.?!Das aber schätzungsweise über 80% so viel kriminelle Energie an den Tag legt, ist schockierend..Aber DAS schlimmste ist:KEINEN INTERESSIERT'S und KEINER UNTERNIMMT irgend etwas dagegen...trotz NICHT genehmigter Lizenz! Wo ist die Aufsicht, Kontroll Behörde..Überwachung??? NIX

The only problem is the withdraw delays, but their support is perfect, Michalis helped me.

I have been a VIP player at MonsterWin Casino, but my experience has been very disappointing. Promised bonuses and cashback were not credited, and support has been slow and unhelpful. Live chat agents are polite but cannot resolve account or VIP issues.
I cannot recommend this casino for VIP players or anyone expecting fair treatment and timely responses.

I dont know what you talking about this is Nice casino i get paid IT takes maybe 4 working days but thats ok IT was 500€ that IS Max withdraw if you dont deposit enought i play only small stakes but i win big this IS good casino people just dont be greedy and dont cancel withdraw!!! Wait!

This Company started really well with prompt payouts and had no trouble at all. Until there was a problem. That problem involved a $700 payout in which I was informed had been approved for withdrawal. This was a process that was familiar as previous transactions. This time the payout was untimely-usually the same day. I complained, they returned the money-and indicated that the money that had been returned had to be turned over and I could not withdraw it. Remember-this is money that I had already won and had also been approved. DO NOT USE THIS SITE. Should my issue be rectified, I will retract this feedback. Dated-17/1/26 DL

Casino avec des bon jeux et des beau gain j'ai déjà bien gagner sur se site le seul petit souci c'est que le traitement et longt sa serai bien des virement instantanée par la suite écouter pas tout les mauvais commentaire je suis yen habituer je joue tout les jours

Would give zero stars if I could. Used loyalty points to change to e5 bonus money happened to be lucky enough to win over 300 euros within minutes it was reduced down to 25 euros apparently you only get 5 times your bonus money and then of course no more wine thieves and scammers avoid this site plenty of other honest ones that pay out your Winnings on your bonuses

Hoje completa 1 mês que estou aguardando 3 saques que fiz no MonsterWin.
Solicitei R$ 1.500 em 07/11, R$ 1.500 em 08/11 e R$ 1.800 em 09/11. Depois disso, ainda fiquei com saldo de R$ 8.000 na conta.

Mesmo após mais de 20 dias de atraso, o cassino passou a pedir ainda mais documentos. Já enviei tudo há mais de uma semana, e até agora nada foi verificado.

Esse dinheiro seria a realização de um sonho. Tenho passado noites sem dormir, entrando todos os dias para ver se o dinheiro caiu na conta — e a situação só piora.

Por desespero, cancelei os saques antigos para tentar solicitar um novo valor mais baixo, mas agora o próprio sistema apagou as opções de saque. Não posso sacar nada.
Deixando claro: não joguei com bônus, foi dinheiro real.

No chat, dizem apenas que “aguardam verificação de documentos”, mas isso não anda nunca. Enquanto isso, meu dinheiro fica preso.

Estou extremamente frustrada e me sentindo lesada.
Se não houver solução imediata, pretendo entrar com ação judicial e buscar meus direitos, pois essa situação é completamente injusta e abusiva.

Devo ressaltar também que a 6 meses jogando na casa sempre recebi meus prêmios certinho, e isso só piora pois fico sem saber o que aconteceu!

Scam!!! Stay away. No mail answers, fake campaigns where you don’t get the cashback. And the weekly cashback they say is 15% it is 0,0015% that is being paid out. The customer «service» is unavailable, ignorant and condescending. Stay away stay away stay away!!!

Arnaque,des bonus actifs ne respecte pas de donner le montant des bonus une fois effectué en changeant sur tournoi, cashback rien.
Service client des excuses,a éviter.
Dégoûtée

Pior casino.
Não pagam

Il y a eu des cas, lors de matchs précédents, où ils ont été joués deux fois le même jour, et ils se sont engagés à répondre par e-mail via le chat en direct, ce qui prend un mois pour répondre, sans parler du chat en direct, qui n'est pas du tout en direct.