Moon Active Reviews 126

ARNAQUE et TRICHE !
Le service client n'est pas sérieux

Man verliert auf Dauer sehr viel Geld, das ist nicht gesund.
Ich habe lange Coin Master gespielt und viel Geld dabei verzockt, man kauft immer wieder für kleine Beträge und verliert den Überblick, ich kann nur jedem raten seinen Account zu löschen und sich ggf. Hilfe zu holen.
Ich habe jetzt die Reißleine gezogen und versuche mir das Geld wieder zu holen

To start off with Everyone is right 👍 that this company Moon Active who are affiliated with Coin Master are fraudulent ripoffs. I've been playing this game for 6 months now and it has taken me that long to get to village 169 which I have not completed yet because constant attacks on my village. It's hard to complete a village when people keep destroying it and you have no spins to get shields. I still have 15 open albums I cannot complete because no matter how many chest you buy there always the same cards. I have 3 active posts open for discussion on the main Coin Master website if you would like to comment. There was only 1 person that didn't agree and tried to say she did not buy any packages which we all know is bull. Your not just going to get 100,000 spins without buying packages. So for the last 2 months the game constantly kicks me off when I win a main event for spins or whatever, and as soon as I win im kicked off the game and takes me forever to get back on and by that time I've lost all of my coins because people raided like crazy so there goes the spins I used to win those coins. In the last 2 months I have been cheated out of over 100,000 spins, over 50 billion coins, 600 Gems, 2 chests for the 2nd World Travels Album, 5 spins for the Thor Wheel, 5 keys, A Joker Card and 2 Diamond Cards. All of this I won fair and square on the main events and special events and I have contacted Customer Support with Coin Master over 100 times about each individual incident and they have only responded 2 times and only gave me 2000 Apology Spins. That is no where near what I won and was cheated out of. I threatened to call the Better Business Bureau and file a CLASS ACTION Lawsuit against them so they won't respond so i need backing on this through the official Coin Master website you will see my posts. I'm angry because in the beginning I bought around $150 worth of packages to help me along, but I'm disabled on oxygen 24/7 and only get SSI which is less than $1000 a month and by the time I pay my bills I'm broke, so i cannot afford to buy packages anymore. All I want is for them to give me what I won and earned that was taken when the game shutdown and kicked me off each time I won. Which now is 10 separate winning dates that I have contacted them about atleast 20 per incident and still messaging them because I'm very angry. They need to stop cheating people and give them what they rightfully won or in some peoples cases what they purchased. If I do not receive what I won which I clearly stated in this review I'm seriously thinking about a Class Action Lawsuit but need people to back me. I need no less than 50 people backing me up and want more than 100 people. Go To the main Coin Master website that gives you petty little Free Spins everyday when they should be giving thousands of free spins a day. These incidents happen on August 3rd,4th,19, and 29th and September 2nd, 8th, 9th, 10th and today the 11th. And as for being kicked off the game it happens every single day no less than 10 times a day. Has been happening for atleast 3 months now.

This is a dishonest company that aggressively spams you with pop ups during play, offering you misleading deals that don't actually exist.
Their customer service will react deliberately obtuse when you contact them to frustrate you into going away.
I am not only going to delete this game, I am also demanding my data is removed from their servers as I find then that untrustworthy.

I purchased gems from them and when I was playing the game another of their aggressive selling pop ups appeared right where I was pressing spin and I couldn't stop in time to make a purchase for gems for something that did not exist.
The purchase was to continue a win streak in an event. An event I wasn't doing, so I didn't actually have a win streak being on the lowest possible level. Why would they even try to sell something that does not exist (the win streak) with aggressive pop ups?
Simple answer they are dishonest cheats who will spam you with fake offers to cheat you out of your purchases.

Same as most other experiences listed here. You can spend a fortune playing this. It takes real $ to win at this game. Goal can be within 20,000 spins of 125,000 to get say 200,000 free spins and what happens? They reset the game and you have to start over. I have purchased maybe as many as 2400 cards at one sitting and get 1 or 2 new cards that seldom complete a set. Far to much cost for so little reward. 3/1/24 to 8/1/24. No longer playing.

Gambling Unfair Game
All players are bots
making you think you play with real person just so you pay

Nennt sich Café ist aber eher ein Imbiss. Café wird aus instand Pulver und Heißwasser gefertigt. Für 35 DK zu teuer. Tipp: quickly in der Stadt. Café für 20 DK aus frisch gemahlenden Kaffeebohnen

I am being honest they have been scamming me for about a year now every time I buy coins I can never win what I need to win because they're always putting up fights and challenges of what you're trying to spend for you're going to stop you from spending and they'll out beat the spinning or what you're spending are to keep you from getting it so that way you can spend more money my last adventure with them was I started getting cards I already had for grand prizes you don't get it a card that you don't need or give a card that you don't need for a grand prize grand prizes are supposed to be something special if not special if you've already got the card and all they're doing is placating it by saying all it was for a gold theme or a silver a diamond theme no feel supposed to be something that you're not supposed to have I could have had sex done that never got done because oh they was always scamming me I even got the emails that there was placating saying those exact words that it was either a gold or or diamond thing.

Dieses Spiel ist anfangs interessant, es macht Spass. Ich bin bis Dorf 323 gekommen. Ich habe nie Geld dafür bezahlt.
Aber...
Man wartet ewig auf irgend etwas...
Es ist unfair: je mehr du hast, um so mehr nehmen sie dir.
Der Spielspass geht irgendwie gegen Null im Laufe der Zeit. Dafür scheint das Spiel auch nicht gemacht zu sein....es versucht einen immer nur zum kaufen zu drängen.
Spielspass geht ander.
Keinen Stern hätte ich gerne vergeben :)

This game games coin master is so addictive and so funny I recommend it to anyone just to play it once and you will find out.

Bad people supporting other bad people

Am on level 71 of family island, have repeatedly complained to support that we cant fill merchant orders to get keys because resources needed are no where to be found on any open island. These resources are the most commonly used ones. I have spent quite a bit and expect them to be there. Without them i dont get to complete adventures or complete daily tasks which all supply energy. This is no coincidance or it wouldnt keep happening, which means it is corrupt, and practices unfair game play.

Sehr mangelhafter verlogener Support nicht zu emfehlen. mit 475 Edelsteinen die Truhe mit Fragezeichen gekauft, in der Kaufabwicklung ist das Spiel Coin Master komplett abgestürzt, so das ein kompletter Neustart des Handys und des Spiels erforderlich war. Die gekaufte Truhe habe ich dennoch nicht erhalten. Laut Mason vom Support Team wurden nur 180 Edelsteine abgezogen, obwohl ich 475 Edelsteine abgezogen bekommen habe, und auch einen Screenshot das Shops mitgesendet habe. nach 6 Nachrichten nur Falschaussagen des Supports erhalten. So geht man nicht mit seinen Kunden um. Der Support ist absolut mangelhaft und nicht zu emfehlen.

Disgraceful scammers have creamed £1k from bank account in dribs and drabs having made c.£30 of in-app purchases over a year

Moonactive is by far the worst game ever created. Literally run by the worst executives on the planet. They want nothing more then to rob you and discriminate. They also pray on the sick, vulnerable and poor. Thinking it's a joke. I could spend $10 and play for 1 min. Anyone who works for a company like Moon Active is just as slimy and a piece of s***! Go F*** yourself and learn what's ethical. If I could put 0 stars I would.

Crap company, underpaid support.
Rip Melsoft (My Cafe)
If you did a payment with masterdcard make a claim, it's the only way to get them in trouble because if they don't answer on the claim, masterdcard can block their payments for limited time.

Moon Active: It's simple...these people have no shame, don't take my word for it, the 'game' speaks for itself during play how it's rigged to easily rip the players off, rigged in favour of the house, in addition to real monetary theft of game players...not cool.
Bottomline: Unless you're prepared to spend thousands of dollars a month (American dollars) don't bother and even then good luck getting a rare card.
Like I said...they have no shame.
Seriously, find something better to do with your time...stick with games that promote abstract thinking, not this crap.

I’ve been playing coin master well over 5 yrs!! I’ve spent soooo much money on this game it’s ridiculous!! The game coincidentally has so many technicalities the closer you get to winning so much or the more you spend. The more I spend the more I lose!! Every time I complain, they always tell me I’m wrong! Today was the worst!! I purchased the golden pass for $20 and did not receive anything except for the 250% boost which did me no good without any spins!! I reached out to support atleast 5 times only for someone to respond 4 hours later and tell me that they looked into it and I was rewarded everything that came with the pass! I know for a fact that’s incorrect as I have about an hr of playing and purchasing SCREEN RECORDED!!! I’m so pissed and the more I read these horrible reviews the more pissed I get!!!

I keep loosing spins every time I get 3 hammers in coin master. I loose over half of the spins. I'm not buying anything from you because of this. I pay for the spins and over half are gone when I spin and get the 3 hammers. I'm not the only one. Quite a few people have lost spins and posted this issue on Facebook. Why is this happening? Can you help me with this? I've only read really bad reviews on it. This is no way to treat customers. It has glitches and needs to be fixed. If you care about the customers at all, you would fix these problems. I am spreading the word about this. But I'd rather YOU WOULD fix the problems!

This company doesn't care about its consumers. An error happened in coin master and I've been trying to get compensated. They keep telling me that they have "systems" to verify claims. They keep telling me I'm wrong and WILL NOT give any help. This is NOT how you treat consumers of your product.