Moonandlinen 

Ordered King size bed sheet set and received queen size with only one pillow case - plus, pocket on fitted sheet is too shallow to fit any modern mattress. Totally useless - wrote to customer service 3 times with no reply at all. Very disappointed and would not recommend this brand to anyone.

Upon reading the reviews, I agree: I would not invest in purchasing items from this company. They run flash sales that likely generate a high volume of orders, but don’t expect timely delivery. Despite claiming to be based in Wyoming with a shipping policy stating, “For domestic orders, delivery typically takes 1–5 business days. International shipping times may vary depending on the destination and customs processing,” everything ships from China and takes nearly a month to arrive.

You’re getting linen (I hope), but the product’s finishing is subpar. It also comes with only one pillowcase. I’ve never seen a king-size sheet set—from budget to luxury brands—include just one; two pillowcases are standard. How is the bed supposed to look uniform, complete, and luxurious with only one? You’re not getting a quality product or a complete sheet set. In the future, I’d pay extra to buy from another company and know I’m getting a quality product actually sourced from Europe.

Now that I’ve made the bed with this product, I’d like to add the following notes:

1. The sheet label lists “twin, full, queen.” When I emailed customer service about the sizing not matching what I ordered, I was told: “Please note that the label you see on the item is a washed label; it does not indicate the size of the product. All of our linens come with the same label regardless of size.” However, if this is supposed to be king-size bedding, the elastic is stretched to its limit and doesn’t fit properly over the mattress.

2. Today, most fitted sheets include a label indicating the head/foot. This one does not—another shortcut that points to an inferior product.

3. The flat sheet has no top-section hem; it’s a plain hem all the way around, so you must position it carefully to get it right.
Overall, this is an inferior product that I will be disputing with my credit card company. It’s not worth the price paid.

Lorri W.

I wish I'd checked with trust pilot before I ordered. From top to bottom the company is a scam. I ordered 2 sets of Queen sheets after 8 weeks they arrive. Before they arrived I checked the shipping; the website says they're made in Europe. If they're made in Europe why are they shipped from China! When I saw the shipping I knew I was in trouble. As I said they finally arrived I was excited until I opened them and saw that there was only ONE pillowcase per set! The photos they show have multiple pillow cases on the beds some even look like there are duvet covers. I tried to contact them but the email is a dead and their phone number is answered by a bot. Don't waste your money or time with this company!

I ordered sheets on october thirteenth and they haven't even been sent out yet. Says they ship in 1 to 5 days. I have sent multiple emails and they will not respond. So I'm pretty sure it's a scam company. Buyer beware!

This company is totally a scam. I wish I'd read these reviews before ordering but they put up a good "store front." I think they're banking on people forgetting they ordered.

It's a scam! I fortunately used American express card and they credited my account. I feel bad for people that are scammed by them. Always check before on trust pilot or better business bureau before buying.

This company has a high profile so don’t get engaged with them - They are always pushing the Product - that never arrives. They are scammers. Your goods will not arrive and you will be done out of your money.

This is definitely a scam! I paid almost $400 for two sets of linen sheets that were supposed to be delivered within 4 to 5 business days from the US according to their website. It is now been over three weeks. I have called the number on the website…the line is busy every time and leaving messages has made no difference. I’ve also sent several emails to info @moonandlinen dot com with no reply. The tracking number I do have thru Shopify looks like it’s coming from China so this “biblical quality European linen” product is an absolute lie.
I am now trying to get a refund, but I’m not very optimistic. I don’t know how a company like this can continue to promote on Shopify, Instagram and Facebook without getting shut down.

Sheets look good quality but sizing is a bit off and when ordering be aware of a Kingsize set only comes with ONE PILLOWCASE WTF!!!

This is a fake website. After ordering a set of sheets on FB that took payment without me entering a card number, I checked my email for verification of purchase. There was nothing. I got suspicious and checked the website the next day for answers and the contact option just loops around with a 'verify your human' notice. I called my bank to stop payment for any recurring charges.

Buyer beware. Avoid at all costs. I think the website is fake or has been compromised. They took payment from us, which showed it was taken from Switzerland. Do not trust this website or order anything.

Ordered one of the alleged bedding sets from their site based on their aggressive and convincing Facebook advertising. After a week of no shipping notifications, we emailed to find out when they plan to send our purchase..no response. At the 15 day point, my wife received an email notification containing a "tracking number" with no shipping carrier info. After research, I found that it's a Chinese shipping company and no package has been given to them for that tracking number. Paypal reveals that any inquiries should be directed to Naturesours who has many customers with the same kind of no shipping complaints here on TrustPilot. Moon and Linen advertising is laced with Biblical references and endorsements to build your trust and tells you to only buy European flax linen. Looks like they are selling a Chinese product. Bait and switch is an unlawful practice in the USA. Pursuing getting our money back now.