On 29th jan 2026 I ordered two tarpaulin sheets. I was given a tracking code. Updates from the tracking code suggest that two attempts to deliver my goods were made on 6th and 7th Feb 2026 but no o... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Still awaiting my delivery states picked up by courier on 4/2/26 no response from moonbeamt getting concerned Does not allow me to paste screenshots of delivery schedule which still shows 04/02/... Toon meer
Bedrijf heeft geantwoord
Lovely looking watch looks expensive but it was cheap keeps perfect time
Watch was as described, I would certainly purchase off seller again.
3,5
Gemiddeld
22 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
finally got the grout clean with this
plugged it in, noticed the handle stayed cool even though steam was blasting for half an hour. only thing is, the hose needed a firmer twist. way better than the bulky one i tried from the grocery store last year.
2 april 2026
After a few emails customer service was…
After a few emails customer service was actually really good unfortunately they sent the wrong product but they did fully refund me so can’t ask for more than that 👍🏻
1 april 2026
Review zonder uitnodiging
my items were handled very carefully
27 maart 2026
Review zonder uitnodiging
Refunded for poor performing goods…
Refunded for poor performing goods smoothly progressed. With thanks
18 maart 2026
Review zonder uitnodiging
This device is a must as I am a…
This device is a must as I am a professional guitarist.
2 maart 2026
Review zonder uitnodiging
Great sounds.
My earpods are exactly what I have been looking for. Superb sound, without stuffing them down my earhole. And at a really good price. Great item at a great price. What's not to like. 👍
10 maart 2026
Review zonder uitnodiging
Great product delivered promptly
Great product delivered promptly
21 februari 2026
Review zonder uitnodiging
Taken money
Taken money , not received item , no invoice , no contact. AVOID !!!
9 maart 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@moonbeamt.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Great product works brilliantly
Great product works brilliantly
11 maart 2026
Review zonder uitnodiging
I am sick & tired of constant emails…
I am sick & tired of constant emails from Moonbeamt.
I am NOT interested & have tried politely asking them to stop but to no avail.
7 maart 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear customer, we sincerely apologize for the unwanted emails you have received.
Please send your details to our customer service email address: service@moonbeamt.com . Our professional customer service team will provide you with the best solution within 24 hours. We will help you unsubscribe from all our mailings right away. Please give us a chance to make amends.
Good money well spent
Good money well spent, well made, would recomend
4 maart 2026
Review zonder uitnodiging
Absolutely rubbish don’t get any hairs…
Absolutely rubbish don’t get any hairs together at all
2 maart 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@moonbeamt.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
It took over 4 weeks to be delivered…
It took over 4 weeks to be delivered despite what they said, it can even later than expected za
I would not have paid £5.00 for this, it was not what they said, I paid £16.98 for it - rubbish -
Do not use them - they are a rip off - they will take you money and lead you up the garden path - I cannivwven get my hand in - the one where they said was a lot bigger not just a tiny little thing - I am going to request a refund
13 februari 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@moonbeamt.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
Huge jeans, refusal to refund me.
I ordered a pair of jeans. When they arrived I tried them on and realised they were at least a size too large. I immediately wrote Customer Service requesting an exchange for a pair in a smaller size. I asked for the address and a refund form they might need to send me. They replied quickly, but insisted “it isn’t worth it” for me to spend the money to return the jeans, and perhaps I should give them to someone as a gift. They also offered a 20% discount off my next purchase. No mention of doing an even exchange for another pair of jeans (which I really liked the look of!). I wrote them back saying that there is no one I’d hide jeans to as a gift, and that I was happy to pay shipping to return the jeans so I could get my £30 back and put it towards a smaller pair. Also, why would I want to be out £30 and THEN spend another £24 for another pair?! I’m then out £54 and stuck with a pair of jeans that will never fit me! I have since been ignored. So I am stuck with these huge jeans. Extremely disappointing, verging on a scam. Don’t buy from this company.
13 februari 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@moonbeamt.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Still awaiting my delivery
Still awaiting my delivery states picked up by courier on 4/2/26 no response from moonbeamt getting concerned
Does not allow me to paste screenshots of delivery schedule which still shows 04/02/26 collected by Evri!!!
Also 6 email requests not replied to until I raised complaint with PayPal ( very interesting )
Advert said two to three days delivery you don’t tell any one these products are coming from China??? never going to be 2/3 days
12 februari 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@moonbeamt.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Poor service all round
On 29th jan 2026 I ordered two tarpaulin sheets. I was given a tracking code.
Updates from the tracking code suggest that two attempts to deliver my goods were made on 6th and 7th Feb 2026 but no one was home. I checked my cameras and NO-ONE came to my house either date. The tracking app hasn't been updated since the 7th Feb and today is the 9th.
*****UPDATE. 11 Feb 2026*****
It appears that my house number was missing from my order address. Auto fill at its finest! The service team have emailed me saying my package will be resent. I eagerly await delivery.
9 februari 2026
Review zonder uitnodiging
Antwoord van Moonbeamt
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@moonbeamt.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Lovely looking watch looks expensive…
Lovely looking watch looks expensive but it was cheap keeps perfect time
9 februari 2026
Review zonder uitnodiging
Watch was as described
Watch was as described, I would certainly purchase off seller again.
4 februari 2026
Review zonder uitnodiging
It doesn't work as it should
24 januari 2026
Easy Ordering Process
Ordering was very simple. I purchased two of these bird feeders and they have made a noticeable difference in attracting birds to my garden. The feeders were well packaged and arrived in great condition. Overall, I am very happy with my purchase and would recommend these to anyone looking for a quality bird feeder.
24 januari 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.