Quick service, great rates & brilliant team. A special thanks to Rachael who reassured me that my items where insured and went the extra mile to complete the transaction despite our short time frame.... Toon meer
Bedrijf heeft geantwoord
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I found an old wedding ring so went on the website and filled out the form and two days later they sent me a prepaid envelope, I posted it off and the following day they called me and offered me a pri... Toon meer
Bedrijf heeft geantwoord
I'm giving one star because zero isn't an option. Complete rip off merchants. The price they claim online is nowhere close to what they will offer you once you send the gold. Don't bother with them. I... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. The phone went straight through through to a clear, coherent, polite and professional person who patiently listended to my requirements and explained the process. The shipp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moonstone Gold, a leading gold buyer in the UK, is part of a privately-owned group of companies with over 30 years of trading experience. Operating as a medium-sized enterprise, we provide the personalised service of a smaller company whilst benefiting from the wealth and experience of our larger group.
Contactgegevens
PO BOX 239, PE9 4WX, Stamford, Verenigd Koninkrijk
- 0333 200 7311
- info@moonstonegold.co.uk
- moonstonegold.co.uk
4,5
Uitstekend
37 reviews
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Very quick and easy dealing will…
Very quick and easy dealing will definitely use again.
25 januari 2025
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with us. Your support means the world to us, and we look forward to serving you again in the future!
Very positive experience!
Very quick turnaround with Moonstone from sending the packaging to you, you returning and receiving payment, I received my payment within about an hour from accepting the offer, the offer is about what I expected, overall I would definately recommend moonstone and would use their service in the future
5 februari 2025
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you so much for your thoughtful review! We're delighted to hear you had such a smooth and quick experience with us. Providing fast payments and fair offers is what we aim for, and we're glad we met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future! 😊✨
Antwoord van Moonstone Gold Limited
Thank you for your kind words! We're so glad you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon! 😊✨
Amazing service
Amazing service, hassle free and great customer support! Thank you!
3 februari 2025
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you for your wonderful feedback! We're delighted to hear that you found our service amazing and hassle-free.
Exceptional service
Exceptional service. Magdalena kept me informed every step of the way and gave a final phone call with the results of my gold testing service. Pictures were emailed to me and the items were sent out and delivered the next day. Thankyou
13 december 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Magdalena provided exceptional service and kept you well-informed throughout the process. We value your trust in our gold testing service and look forward to assisting you again in the future. Thank you for choosing us! 🌟
Very fast and reliable service
Very fast and reliable service. Highly recommended. Thank you.
11 december 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you for your kind words! We're thrilled to hear that you found our service fast and reliable. Your recommendation means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again!
Great Service
Great Service! Selling my gold was quick and easy. I got a fair price, and the staff were friendly and professional.
29 november 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you for your wonderful review! 🌟 We're thrilled to hear that you found the process quick and easy and were happy with the price and service. Our team takes pride in providing a friendly and professional experience for all our customers. We appreciate your trust in us and look forward to assisting you again in the future! 😊
Website price totally different to offer price.
Did a quote online for my 17g 9ct gold curb chain that I had for a few years. The website offered £391*
Moonstone offered the best price from the few I checked.
Ordered my postal pack and it come 48 hours later. Pre paid special delivery.
Sent it off Monday, they received it Tuesday. Got a call on Tuesday afternoon with my offer.
The weighed it and it was actually 16.7g which is fair enough. They then said we can offer you 291. I pointed out their website said 391. She put me on hold for a minute and came back and said the website is only an estimate, she then said after speaking with her boss they can offer 314. I told them no sorry and to send it back.
*Their website does state estimate, but I think they offer the highest price so you send your gold in and they then hope you just accept the price. Their website states the estimate is based on the golds weight and condition, which mine all met but still they offered a ridiculously low price to their estimate.
The turnaround however was brilliant. So they have the stars for that. Sent it back for free and I received it back the day after. Obviously you don't have to accept the offer but they need to be more transparent on their website.
I sent it off to a shop in Birmingham and got 371 for it.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
We are sorry to hear you were not satisfied with our service and appreciate your feedback. We do strive to give the best possible price that we can, but unfortunately gold prices fluctuate on a daily basis and we are driven by the market price on the day.
Our prices are comparable with all online buyers and we will always try to match or beat other quotes.
Once again thank you for your comments, we always try to learn from both our positive and negative feedbacks.
Excellent service
Excellent service. No hassle at all. I'm happy with the price I was offered and really impressed how quickly money came through! Definitely recommend it!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you for taking the time the leave your review. It is very much appreciated.
Super service; fair price.
Offered a fair price for my gold and the money was in my bank in just 25 hours after I posted it to them! Very efficient & friendly service too.
27 juni 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience. We appreciate you taking the time to leave a review.
Nice people to deal with easy and fast
Fast company and professional
27 juni 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience. We appreciate you taking the time to leave a review.
Excellent customer service and so…
Excellent customer service and so hassle free,I would highly recommend using this company and service to anyone wanting the best price for there unwanted scrap gold.
27 juni 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience. We appreciate you taking the time to leave a review.
Wow brilliant company, 💯 % my vote every time.
I am writing to express my utmost satisfaction with the prompt and efficient service provided by Moonstone Gold Ltd. On Monday, I dispatched a parcel containing my old, broken gold scraps, utilizing the company's provided bags. Remarkably, the parcel was received the following morning, and by that same afternoon, I received a fair and satisfactory offer for the gold.
I was particularly impressed by the exceptional speed at which the payment was processed. Contrary to the promised 24-hour timeframe, the funds were deposited into my account within an astonishing 34 minutes.
I would like to extend my sincere gratitude to Courtney for her exceptional customer service and professionalism throughout the transaction.
Thank you again and will certainly use this company again. I would also definitely recommend Moonstone Gold Ltd.
Best regards,
25 juni 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience. We appreciate you taking the time to leave a review.
Excellent customer service
Excellent customer service. The phone went straight through through to a clear, coherent, polite and professional person who patiently listended to my requirements and explained the process. The shipping was very smooth in both directions - there and back. The test was doen quickly and efficiently, and I was informed of the result by phone very quickly, even before the items had been sent back to me: exceptional. Also very good value and extremely convenient.
18 juni 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience, it's much appreciated!
Great service would 100% recommend.....
Great service would 100% recommend for selling your gold. They were very helpful.
12 mei 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience, it's much appreciated!
I found an old wedding ring so went on…
I found an old wedding ring so went on the website and filled out the form and two days later they sent me a prepaid envelope, I posted it off and the following day they called me and offered me a price which was very reasonable and within the hour the money was put into my bank account. First class company and certainly will use them again!! no fuss and very efficient
28 februari 2024
Review zonder uitnodiging
Antwoord van Moonstone Gold Limited
Thank you very much for sharing your experience, it's much appreciated!
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