Moore Barlow LLP Reviews 

My brother and I used Moore Barlow to deal with probate for our father`s estate and the sale of his property, since my father had always dealt with a solicitor there in the Richmond branch who had served him well as the family solicitor. It started well, although eye-wateringly expensive but we assumed this was because they were good solicitors. About 9 months in to the process our particular solicitor left and then it has been downhill all the way. I think we are now dealing with our 4th representative there, now in the Dorking branch for some reason. the whole process, which wasn`t that complicated is still not tied up now (our father died in April 2021!). Papers were lost in the conveyancing department, people who answer the phone are not even aware of who works in the company, the last 8 months we have been trying to tie things up but haven`t had final accounts sent through even though we have been asking since before January. Nobody answers our emails for weeks, if at all! Hopeless.

Daryl Robinson - Excellent Solicitor

Daryl was my third solicitor in my major trauma personal injury case. As soon as he took me on things really picked up speed, in terms of my care and the case itself.
He has extensive experience in these types of cases and provided great support. I always felt I could ask for help and it would be resolved quickly.

I am forever grateful for all he did for me during this time. Also for the end result which meant that I will not be at a loss going forward due to my working and disability restrictions.

I would recommend Daryl to anybody.

Thank you.

Definitely not a shark lawyers but lightweight hoping for 51% compensation.Initial advice somewhat okish but more of a mediator type of a skill set than a real 51% shark deal type of a lawyer .Could be useful for some easy cases.I am glad I didn't use them any further as they lack necessary win2win imagination and knowledge.Edit in response to Jonny..No, sorry ,I disagree because you don't and you didn't delivered professionalism in my case Jonny or whatever your name is really, and this is exactly the reason for my opinion left here all widely based on the initial cooperation with your office and since the professionalism claims of your business attitude that speaks in this review exactly and out loud in this opinion which is not making me wrong or you right especially when your office proved my initial handled unprepared and unprofessional and these are recorded facts.Sadly my opinions stands tall and time proved me right .I can only feel disappointed or grateful across the main region and time that I didn't choose to deal with any your levels of your self proclaimed self entitled professionalism. Stay well ,wish you success.

Highly recommend Matthew Claxson.

Matthew was very supportive and knowledgeable. He supported my family through a difficult time. He was there for us for the four years from the first inquest to the second inquest and the in-between.

He represented us at both inquests. The family wouldn't have managed without his extensive knowledge. He was supportive and compassionate.

We are eternally grateful to Matthew and the work he completed on our behalf.

Couldn't recommend him highly enough.

Thank you Matthew.

Moore Barlow LLP and in particular, Mark Lucas, has been our legal advisor on commercial matters for a number of years. He is personable and professional and always willing to go the extra mile to accommodate our requirements, often at short notice. They have also made it their business to understand our business and I highly recommend them.

Not an experience I would ever want to repeat! Dealings with Jo were expensive so asked to have someone a bit cheaper (Erin) who probably ended up costing me more in the long run. A divorce made 10x worse by the inadequate, poor advice given on more than one occasion. Avoid at ALL (extortionate!) costs!!
Needless to say, was happy to find another solicitors who are dealing with my lease extension - what an easy journey this has been!

Nicola Donnelly and Patricia Breen were acting for my purchase of the house she provided amazing service several years ago. I needed to provide documents to HRMC and contacted the company to help me find transfer deed documents as I couldn't find in my file. I spoke Sarah Sherwood​ from Eastleigh branch found my files from their archiving and emailed to me within 1 day for both properties. She has been very helpful and efficient I highly recommend

My husband and I have been long term clients of Barlow Robbins and we are very sad that our experience with Moore Barlow is below the standard that we have been accustomed to. Trying to get through to Woking branch is impossible. Either our call is picked up by someone in Eastleigh who doesn’t know who works for them (that has happened twice) and we hear from them no more or we speak to someone who offers us an appt in Kingston or Woking and hasn’t a clue what I am speaking about. Just and ‘Um’ I’ll have to look that up. Confidence in this company is dwindling. At the moment I would avoid if it’s anything to do will wills of POA. Gabrielle Attwater

Do not get involved or use this firm. Their practices are very questionable. They lie and create untrue situations and fake statements to support their objective. They lack moral decency. Avoid..,,

I had an emotional personal injury experience that lasted multiple years, through which Matthew Claxson guided me. He is a partner specializing in catastrophic / traumatic brain injuries.

I wholeheartedly recommend Matthew, and could not have emerged from the difficulties without his support.

He was always responsive and knowledgeable. On top of which he was compassionate, patient and practical -- explaining the law but also talking through various scenarios with me.

I recommended him to various family and friends who have been involved in RTAs and minor accidents and will continue to recommend him heartily.

Thank you Matthew -- and your excellent team!

I am very impressed by the poor service Moorbarlow provided during my purchasing a new developed flat in slough this year. The developer recommended Moorbarlow. I was thinking since developer knew them, and they had done a few cases for this new development, it must be easier and quicker to process the case. So I decided to use Moorebarlow , later it proves it is a very big mistake to choose this law firm to help with flat purchasing. The contract was signed by a conveyancer -- not a solicitor which is ok as long as they do their job. However during the whole process, it was a paralegal person to contact me and answering all the inquiries. They have done many purchasing cases for this new development, you would imagine they are familiar with all the procedure and documents - it is more like a copy-paste job. But no, they still sent the wrong documents to lenders without checking, when I challenged them, the conveyancer argued it was developer sending her the document without signature. The thing is I paid about 2000 pounds for Moorbarlow for checking and ensuring all the incoming and outgoing documents with correct information. After Moorbarlow sent out the documents to lender second time, i asked moorbarlow when we could get approval from lender. I was renting and about to come to end of contract, need know the finishing date and make some plan if the purchase cannot finish on time. Every time i asked Moorbarlow, they told me they were awaiting, no feedback from lender. Until i knew the lender already sent Moorbarlow approval 10 days ago from my broker-- yes seems like my broker knew the process better than Moorbarlow, this convenyancer still insisted they did not hear anything. Later the paralegal came back to me and said lender sent them fax 10 days ago. I told them I paid them full cost only because i wanted to finish the purchase ASAP , due to their delay, i had to rent somewhere temporarily without a moving out date. Till the last minute, Moorbarlow continued to demonstrate how unprofessional and poor service they provided -- this conveyancer sent me the invoice with wrong breakdown, and i had to check those breakdown with developer to make sure i pay the correct item-- they even CANNOT count the money correctly, what else do you expect they can do ?

After I moved in, I shared my experience with my neighbors, whoever used Moorbarlow had a bad experience with them .

In a nutshell, Moorbarlow provides unprofessional and poor service for property purchasing, even the property is new developed and ready to move in, no chain, Moorbarlow can still make you wait for a longer time to finish the deal.

p.s. I saw some positive reviews for Moorbarlow about divorcing case, maybe they are good at divorcing , but definitely not good for flat purchasing.

Edit; The Moore Barlow compliance team has responded to my review 2 years after the fact. They tell me to email their compliance team and make a complaint. However I tried to do this at the time and they refused to let me make the complaint. Please please avoid this company as now they are trying to mislead readers of trust pilot that they do respond.
The following is based on my experience and it is my genuine belief to urge all to avoid this company. This company took our case on and we thought this would lead to a swift resolution. Unfortunately this was not the case.

They forgot to file the forms of representation to the court for 6 months. They then contacted the court to say we have sent them for the court to reply that they definitely had not. They told me they had filed for a legal aid application and yet three weeks later they admitted they had left it on their desk.

They then kept making repeated mistakes in their communication with the other party which demonstrated that they weren't aware of the details of the case and, frankly didn't care. This led to us having to provide written client instructions in the hope that this would resolve the situation. Unfortunately they simply ignored these. Let me clarify - they didn't contact us with alternatives or explain they couldn't follow our wishes because it would be harmful etc. they simply just ignored them.

One Friday evening at 18.34 I received an email from the lead solicitor. This stated that they no longer dealt with Legal Aid and go and find another solicitor. On top of that, they then said they were on holiday for over 2 weeks effectively leaving us in the lurch.

If this wasnt bad enough, we found a new solicitor and they have ignored requests for the case file for nearly a month, whilst stating to us they have sent it.

The above is enough evidence for me to be absolutely sure that their representation has been of detriment to my case and to my anxiety over the case. If asked for my impression on their ability to deal with the case I would tell all to avoid this company as they simply aren't capable of dealing with even the simplest case.

The service we received from Moore Barlow (previously Moore Blatch) was absolutely terrible from start to finish. We believed that as our legal representatives for our first house purhcase they would help guide us through the process, but in fact their lack of knowledge particularly to do with the Help to Buy scheme was quite profound. This meant we had to do the research ourselves to double check everything and inform them of the scheme. 2 or 3 times they actually put our purchase in jeopardy, initially by telling us we weren't eligible for HtB due to the purchase price, something I had to inform them is a higher threshold in London. Secondly, they told us one more than one occasion that were weren't eligible to claim the Government Bonus 25% from our HtB ISAs in addition to using the HtB Equity scheme, which is incorrect, something which could have cost us around £4K in unreceived govt bonus. There were a number of other mistakes and quite frankly we found them to be rather abrupt. We were charged for things without being told so our legal fees ended up being really quite expensive to what we could have got but we went with them as they were recommended by the developer so we assumed we'd receive good service. The actual Solicitors or even Conveyancers at Moore Barlow never interact with you or handle your case so you are left with Legal Executives, or such, that clearly are not qualified and knowledgeable enough to do the job. Very frustrating dealing with them adding to the stress of moving house. I would avoid using this company in future

Great service and support.
They supported me during my divorce over 3 years. Great service, proactive, explained everything to me in simple language, responsive to comments and suggestions. And on a single occasion when something did not go as planned, fixed it immediately (for free) and apologised. I also felt supported emotionally, despite the team being very professional.... which was surprising to me. I felt protected, supported. I don't regret a sinple penny I spent on their service (and it was a significant amount for me over 3 years). Highly recommended!