Moosend Reviews 

Moosend provides a range of templates and tools that allow you to easily create your campaigns.

I've been using it for three years, and I plan to continue using it indefinitely.

Moosend has proven to be a game-changer in the world of email marketing. As a company, they offer a powerful yet intuitive platform that caters to businesses of all sizes, making it easier to create, manage, and analyze email campaigns effectively.

As a nonprofit, pricing and ease of use are crucial for us. We switched from Mailchimp because we were looking for a more affordable solution, and we were pleasantly surprised to see that Moosend doesn't lack in anything. In fact, we were able to migrate our lists and templates, and send our first campaign in one day! The platform is intuitive and we haven't faced any issues. And the support team has been around with recommendations to further improve our newsletters (thank you, Sarah!) Overall, we're very happy with our choice and highly recommend Moosend to any org looking for an affordable and reliable solution!

I'm extremely pleased with the support I received from Moosend staff. They were knowledgeable, professional and definitely went the extra mile to help me. I recommend them without reservation.

I have been using Moosend for 8 years. Very reliable and excellent tool which is easy to use for a great price.

It's a trustworthy email marketing tool, but the more important for us is that the online support is really helpful and solves every issue within minutes. We collaborate with moosend for 6 years now, and we're satisfied.

I can’t say enough good things about Moosend! Their e-commerce automations have seriously transformed the way I connect with customers, making it so easy to create personalized journeys that actually work. Whenever I had questions, they were quick to help. I’d recommend them to anyone!

A super easy to set up and work with email marketing platform! The editor is just amazing while Automations is a must have with a lot of ready to use recipes. Last but not least, working with Moosend means a five star customer support!

I've been using Moosend for a few years now for my small business. I like the fact that you can 'pre-pay' for credits for emails (1 credit = 1 email sent to 1 customer) and it's VERY reasonable. $350 gets you 350,000 emails you can send. I only have 2500 subscribers and it's lasted me for years and I'm only down to around 200k credits left. This is SO SO Much better than a monthly subscription plan for a small business like mine.

They also have great deliverability rates. Customer service, while they don't have phone support, has been top notch. Their chat with a live person is just a click away and they are very easy to get a hold of and have always been super helpful for me. Most recently their tech spent 3 hours with me getting some custom segments dialed in.

Moosend is highly recommended.

We switched to Moosend a while back and I’ve really noticed a difference in how our emails perform. The platform is super user-friendly, making it easy for our team to create and schedule campaigns without any hassle. Since the switch, our open and click-through rates have significantly improved, which is fantastic! On top of that, we’ve been getting valuable insights that have helped us segment our audience more effectively.

Overall, I’m really glad we made the change to Moosend.

Customer service was outstanding - less than 5 minutes to get live online chat and even scheduled a live onboarding call. Delivery looks good and the platform is very easy to use. Their cost is half of other companies and they perform at least as well if not better.

Moosend reported my original review to Trustpilot citing that it was defamatory’. It wasn’t and my negative experience of their hidden charges was wholly legitimate. In my opinion, a very untrustworthy company seeking to hide their bad reviews.

Nice software, i would recommend.

Moosend offers nearly the same features as its more well-known competitors, but at a price that’s much friendlier for small businesses. What really stood out to me was their excellent customer support. I ran into an issue late at night (around 10 PM Eastern) and submitted a ticket. Within 10 minutes, I was offered the option to chat, and they quickly resolved my problem. Very impressed!

I have been a Moosend customer for roughly 4 years now. I'm very happy with their easy to use interface. It's easy to get used to, and once you do, it's sort of muscle memory to get your tasks done.

Price-wise, Moosend works out cheaper than the bigger competitors in the space and as a solopreneur, I am pretty budget conscious.

Their marketing automation tools can take a bit of getting used to. But once you do, it's pretty seamless.

I went into this to try it for free. When I imported my contacts the number was over the free limit....but you don't get to know that. So I clicked on something, and VOILE' got charged. They refuse to send me a refund. So, I thought...I'll try it. What a piece of junk. You can not do anything easily. I couldn't even drag an image. I am VERY good at this too. I've been doing this since 2005. I've used Canva, Pixlr, Adobe, Constant Contact (which I am going back to) and many other image editors. This one is IMPOSSIBLE. Do NOT waste your time or money. Moosend is the worst.

Absolutely dreadful company. They promised phone support, then after signing up, they said I must have misunderstood as they only give email support. I showed them the written email and they said their sales agent made a mistake. Every single campaign...Yes, EVERY campaign had thousands of emails that couldn't be delivered. Each time, their email support blamed, us, blamed Google, blamed GoDaddy. Yet after following each new instruction to change our DKIM files, the same thing happened again. Worse bulk email company EVER. Oh...and the one time they ever made out like they were doing us a HUGE favor by actually giving us a phone support call, they said it had to be at 6AM!!!

I was lured in by their promise of a free plan, only to discover it was just a trial. Their instructions for setup were confusing and led me to third-party sites to verify DNS definitions. After I finally finished configuring everything, I found out that my free version had expired. Despite not even sending a single email through their service, they refused to extend it. To make matters worse, they didn't provide clear instructions on how to remove their solution from my DNS. This kind of service is simply unacceptable.

Gone with Hubspot solution using it to send emails+

I was looking for an alternative to Mailchimp and contacted Moosend after receiving an unsolicited message (spam) through my contact form. During the initial phone call, they assured me their platform had the functionality I needed, including an API to migrate my email list from Mailchimp. Based on these assurances, I purchased a yearly plan exceeding which was priced at over $6,000.

Unfortunately, the Mailchimp Synchronizer tool wasn't functional and there were no plans for a fix according to support. Additionally, other functionalities advertised were not available as described. We attempted to resolve these issues through ongoing communication, but ultimately, these problems were not addressed. I requested a refund multiple times, but support did not respond to any of my requests.

Since I couldn't use it for my regular business, I decided to leverage it for a reactivation email campaign to inactive subscribers. Following their support team's advice, I had my email list cleaned and verified before sending. However, the bounce rate exceeded their allowable limit, resulting in account termination. No prior notification or chance to rectify the situation was offered. When I contacted them about this, they refused to reactivate my account or issue a refund.

While I avoid using strong words like 'sleazy,' the lack of communication and resolution attempts were very disappointing. Avoid doing business with this company. There are lots of ethical ESPs that can meet your needs.

Mientras escribo esto me imagino esa bella vaca chantajeándome con ojos tristes pidiéndome que no lo haga.

Su soporte es demasiado superficial y quienes están para tratar de ayudar son técnicos poco especializados que luego transfieren la solicitud a un tercero que puede tardar hasta 48 horas en responder.

El servidor se cayó cuando empecé a probar las campañas y tuve que notificarlo.

Creo que su propuesta es genial, tienen un logo hermoso, pero todo el presupuesto del producto lo invirtieron en branding.