Mooving On London Reviews 

I would really recommend these guys. They were polite, efficient, and conscientious. But the key thing is that I is that when things start to go wrong on the day of your move (as they did for us) it's so important you have really good movers. For reasons up our chain we were delayed access to our new property by 8 hours. Mooving On charged for the delay, but it was very reasonable. They remained careful and professional throughout - at nearly midnight on a Friday they were asking us if we had our things in the right rooms of our new house. They made what could have been an awful day absolutely fine!

I would like to say what a pleasure it was working with this company, and it was up until the point of delivery and unpacking! That is as far as I am going with the positive.

Would I recommend this company, no chance, do so at your own risk! Why you may ask:

Disrespecting neighbours with their noise level outside, do they really need to shout at each other when they are standing next to one another!
An item went missing, who know’s what has happened to it, so I let them know it was missing, immediately they have assumed I said ‘stolen’
You think you have insurance – don’t be so sure – put everything in writing to them, they verbally confirmed they would pack my computer/tv items etc – the item that has gone missing, they now say should be in writing and stated the terms in their t&cs, I don’t dispute this, but Chris should have mentioned this on the call, other professional companies would ensure this was conveyed, yet all Chris said, ‘yes we will move all these items for you’
Chris then washed his hands of this and put it in to their claims department, what a joke, they don’t even sign a name when emailing you! Is it a real person or is it just Chris acting in different roles!
Claims department then sending constant emails, in reply to mine, but not very helpful constantly naming sections of the t&cs, but not being helpful at all.
They assume it is theft but only when I reminded them I said it was missing, did this joker come back and say, he never mentioned theft!
Why do I bring this up, he wants all his staff and myself to do a lie detector test, shows what trust they have in their own staff that they want them to do this, they will not provide me with a procedure for organising this, they won’t provide a named company who they use, only once you agree then they will find one to do it!
They say missing items is unprecedented, well an easy search of reviews shows 2 in the last 6 months of items going missing when people use this company!
I knew from the outset that they will not take this forward, it is my own fault for trusting a shabby company like this, be warned about this company, they offer the world and it all seems fine, but whammo they simply do not care and will not help you.

They won’t consider using their insurance as it wasn’t in writing! But they would rather tell their own staff they do not trust them and force them to go through a lie dectector test and oh by the way, if one is found to have done this, they incur all the costs! What an awful company to work for unless this is always their plan anyway with customers!

What has annoyed me more, is the handling of this by this companies so called claims department and the fact Chris has washed his hands of it, got their money and they don't care! Moving is stressful enough, but if you don't want to be ill then choose an alternate removal company, your health will be better!

All I will say is DO NOT USE THIS COMPANY, PAY A LITTLE EXTRA AND DEAL WITH PEOPLE WHO AT LEAST UNDERSTAND YOU AND YOUR NEEDS.

Update. So on threatening solicitor they then suddenly suggested they would send to their insurers, but I have no name of company, and as expected their insurers said no! They say supposedly as I hadn’t listed in the list I gave, but I gave no list, Chris documented what he wanted to document, so in all my word against theirs!

They won’t budge, I have reported it to the police as a theft from this company, again I don’t expect anything but it is then on record and I urge anyone else in this situation to also report this company so records build up.

They have replied and I urge anyone who reads their excuses as excuses, they will not help you, do not trust anything they say, you must put everything in writing and I suggest you record it so you have evidence.

Remember this company doesn’t even trust their teams by suggesting they do a lie detector test and when they chose a company they chose one who only focused on infidelity, further evidence of incompetence as they obviously have no clue what that means!

Also suggest you look at companies house for company details, interesting who owns this and I should have looked before committing to them, however I move on and will continue to ensure no one I know whether personal or professional use this company.

Overall great service, we were moving from London to Edinburgh, and all great! competitive price, quick and efficient communication (e.g. quote estimation via video), fast and good quality move. Thank you, guys!

We were doing a long distance move (4 hour drive from London). There was a video survey first which was done very professionally. The quote was very competitive. 2 vans were needed with 4 removers. They all turned up on time and worked very hard and handled everything with care, and dismantled a bed. They worked very fast. At the other end everything was unloaded professionally and quickly, and a narrow front door entrance was handled. There was an extra cost applied for reassembling a bed that had been dismantled ( this should have been included in the overall price ) but this was quickly refunded by Chris. Can recommend - very good service, good price, good communication.

Fantastic service from Mooving on London. Team were professional and efficient, can't fault their service and would definitely recommend. They ensured our move was seamless and stress free - thank you!

Excellent service, everything taken care of in the move. Quick and efficient and a very good price.

Very pleased with my recent house move from South to North London!
Alex and Andrew turned up on time on Easter weekend and sorted all the carrying and moving for me for a 2 bed flat in 5 hours.
Now that I have unpacked I can confirm everything made it safely and nothing was damaged!
Only slight mishap was that one thing that belonged to my flatmate also made its journey to the new property, so I had to return it back to my old place. However, it was very lightweight so could be carried easily back on the tube :)

Second time I have used this company! They are so so fast, polite and efficient. I can’t tell you how helpful it is to get these movers. Thank you again!

Absolutely Outstanding! I cannot speak highly enough of the Mooving on London team. They moved us from Wimbledon to Epsom this week and were totally efficient, courteous and completely hardworking. Their attention to detail and customer needs and sensitivities was quite brilliant. Haven't moved for 20 years (and hopefully won't have to again for a while..) but these guys made as easy as could be. They packed the day before the move and on the day itself we had cleared a big 4 bed house full of a family of four's stuff out and gone by 11.30am. Also their price was the most competitive. Unbelievable team, unbelievable service, lovely wonderful company and a great removal company experience. Can't recommend too highly. Book them !!!

Amazing service. Made a stressful day/week much less stressful. They packed everything for us in no time. The price was competitive and all boxes were included. Recommended.

We used Mooving On London last weekend and would thoroughly recommend them. The service from start to finish was excellent. The office staff are friendly and professional and all communications pre moving day were great. On the day, they turned up on time, were incredibly efficient and careful when packing, and had everything unpacked in unbelievably quick time! We were impressed with the service! We are hoping to be in our new house for a few years, but if we were to move again they would be my first phone call.Thank you again for your perfect service.

Arrived on time, efficiently & carefully packed all our belongings and safely delivered them to the new place - highly recommended!

I have used Mooving On London twice this year. Both times the teams were professional, competent and hard-working. They packed, moved and unloaded all of our items safely. Their price is very competitive too. Based on our experience I would recommend them.

Movers arrived 10 mins early and got to work straight away after being shown around the flat - no messing around! They had cleared the 2 bed/2 bathroom flat in a few hours (the lift can only hold so much) and were even faster with unloading the van which only took an hour and a half. Amazing workers and very friendly. Highly recommended!

Second time I’ve used Mooving On London and once again very satisfied

We had an very positive experience with Stefan (sorry if I have not spelled his name correctly) and his crew for our short-distance move within Hackney. They were nice guys who listened well, worked hard and knew exactly what they were doing to make the whole thing run smoothly. We included packing service and it was good to be able to use re-usable crates for a lot of the move, instead of wasting cardboard ones. We would recommend to others.

Very happy with Stefan and his team! Super nice, polite, funny and hard working!
It was the second time I was moving with their help, and the third time with mooving on London and they never disappoint!
I highly recommend them, they always do the extra mile to make sure the customer is happy and that is really appreciated. Thank you!

I used moving in London last week to move homes.
The team arrived early. They were very professional and careful with all the packing.
Nothing was forgotten, nothing was damaged and nothing was broken. The move went smoothly without any issues.
Their service was amazing. The staff are friendly. And despite forgetting to reattach the door of the office cabinet, they came back to fix it without problems.
I highly recommend this company for future movers.

We were really impressed and happy with the service by Paul, Andrei and Ciprian.
The guys were polite, friendly, fast and careful. They went the extra mile wrapping up furniture to protect it.
I have moved house 5 times in the past 10 years and this was by far the best service.

Stefan and the team were just amazing! Arrived early, got straight on with everything & they worked relentlessly! They were cheerful & funny, and they had my OH playing Romanian pop songs! I really don’t want to move house again, but if I had to, I’d have these back in a heartbeat! Our large 3 bed/3 reception house was unloaded & all done by 13.45 - such hard & fast workers! Highly recommended