MP Reviews 1.033

Dreadful company to deal with. Returned the mop Pro as the mop head was stuck and wouldn't twist so was useless. Returned on 1 September and thankfully had used the post office tracking system. I have chased my refund several times to be told they haven't received it. All replies are curt, unhelpful and unfriendly. I'm just waiting for yet another reply.
Shocking customer service.

My replacement arrived and works great.
Really easy to use
Recommended.

I would give this product 0 stars if possible, 3 rd time used this the Velcro came off, can’t ring the mop out in the drying side as the pad just comes off, the flap on top of the bucket came off first time used, bought extra pads which was a waste of money because I can’t use it anymore, sent email, waited 7 days no response, sent second email I recieved a response saying we aim to get back to you within 24 hours but can take upto 3 days, it’s now been 9 days and no response, don’t waste your money, first use you think it’s great after that it stops working as it should, I now have to rinse in the sink wring it out and try stick to bottom of mop to wash the floors! Terrible product, terrible company!

Item arrived within a couple of days. I have used it twice & it is a good buy I would happily recommend

Great mop and easy to store

Bought this mop to clean a lot of floors in our holiday home.
I was very impressed with the ease of using the mop ,
Dipping it and wringing it , whilst leaving the mop not too wet , ideal for hard floors.
The results spoke for themselves, undoing the plug and letting the dirty water out was very satisfying!

Shocking product. Not fit for purpose. Also bought extra pads which are irrelevant now
Velcro doesn’t stick rendering mop ineffective
Reached out to return - told could only return unused item due to hygiene purposes. How would I know how useless this item is unless I had tried it out?

Fast delivery, looks really good. Not used yet as going to another house but looking forward to trying it out. Nice neat and well made.

Brilliant product. Neat, compact, well made, works very well

The mop is not fit for purpose, the velcro pads do not stick, as soon as you put it in the bucket, it comes off.
I asked to return it, Mop pro expected me to pay the postage.
Awful customer care.

I bought a mop and the third time I used it the velcro came off and so it doesn't work. I have been trying to get a replacement bit of velcro from them for months, but they want me to pay for a new mop. So beware as if something goes wrong they won't help you.

Very pleased with my new mop. Easy to use once I got used to it. Cleaned my kitchen floor in no time, so very impressed. I shall be using this regularly now. Stores well as it's so compact. Good buy and I would recommend.

It is very easy to used and I like it very much

To return a mop if you are not satisfied is a useless exercise. The website says they will respond within 3 days but after 3 weeks I have not been contacted regarding a return/refund.

Absolutely love it
Compact & lightweight
Great cleaning results

Started off well with buying experience but now mop is faulty I can’t get hold of them for a replacement.
No replies to emails!

The mob is absolutely useless. The pads do not stay on the new pads I ordered are not the right ones for fitting the crumble up when you try and put them through the dry department on the mop bucket. I have reached out to customer services and I’ve just got nowhere so please do not waste your money because they is definitely not worth it

I had a problem with the mop head when I received it . (Very stiff)
They replied straight away. Explained what to do & were going to replace it , but I managed to sort it out - with their help!
👍🏻

Arrived quickly but what a disappointment. Pads don’t stick on the whole way round and don’t fit when using the mop. Worked ok on the wet side but impossible to get into the dry side without them scrunching up making it pretty useless. Don’t waste your money

Excellent . Good value for money .