From the moment I ordered all communication was brilliant, and my questions were answered promptly. I ordered a Silver Anniversary gift for my husband and couldn’t be happier. The silver bead & bands... Toon meer
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Lees wat reviewers zeggen
Absolutely love this secret chamber necklace in honour of my beloved German shepherd, Chewie. It’s simple but stunning too and so well crafted. They’ve even allowed for an extra letter on the reverse... Toon meer
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It was a very easy process, to collect & send ashes. The turn around between receipt of ashes to my necklace being delivered was far quicker than I had expected. I love my pebble necklace in memory o... Toon meer
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Thank you for my beautiful secret chamber pebble ashes necklace in memory of my late husband. It is really well made and sits nicely with my fingerprint necklace which I bought earlier. I had a secu... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
Geschreven door het bedrijf
Contactgegevens
The Old Fire Station, SG18 0JS, Biggleswade, Verenigd Koninkrijk
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
4,9
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4K reviews
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fantastic items and customer service.
from start to finish the levels of service were fantastic., we had a large order of items they were very professional throughout making sure the wording was correct for us. Would definitely recommend.
18 februari 2026
Antwoord van Morgan & French
Dear Andrew,
Thank you so much for this wonderful feedback! With a larger order, getting every detail just right is so important, and I'm glad we could work closely with you to make sure everything was perfect. It was a real pleasure looking after you.
Kind regards,
Cheryl
Fully recommend
It was a quick and straight forward order. It only took just over a week for the delivery and the pendant was beautiful. The quality is excellent and I would recommend them to anyone thinking of having a special pendant etc to be made.
18 februari 2026
Antwoord van Morgan & French
Dear Joanne,
Thank you for such a lovely recommendation! I'm so pleased the pendant turned out beautifully and that the whole process felt straightforward from start to finish. It's wonderful to know the quality has really impressed you.
Kind regards,
Cheryl
Beautifully designed and brilliant service
From start to finish, the experience with Morgan & French was faultless. The story bracelet is a gorgeous, high-quality piece that feels truly personal. Despite the tight deadline, the express option and constant updates from the company made the whole process stress-free. It arrived safely on Thursday and was the perfect gift that he wears every day. Thank you!
16 januari 2026
Review zonder uitnodiging
Antwoord van Morgan & French
Thank you so much for such thoughtful feedback! I'm delighted the story bracelet feels as personal and special as you'd hoped. It's wonderful to hear the express option and our updates helped take the stress out of your tight deadline. Knowing he wears it every day is the loveliest thing to hear!
Kind regards,
Cheryl
Simple to order and lovely to be able…
Simple to order and lovely to be able to visit the shop and collect the item and to speak to the people who made the pieces. I love them, hope my wife does to when she gets them for her birthday!
11 februari 2026
Antwoord van Morgan & French
Dear Tim,
Thank you for such a lovely review! It's always special when customers can visit the shop and meet the makers behind their pieces. We're so pleased you love them, and fingers crossed your wife will be just as delighted on her birthday!
Kind regards,
Cheryl
Key ring
Easy to order. Updates as the order progressed. Delivered on the date requested. Great quality as always!
17 februari 2026
Antwoord van Morgan & French
Dear Betty,
Thank you for coming back to us again! It's lovely to know the whole process felt smooth and that your key ring arrived exactly when you needed it. We really appreciate your continued support.
Kind regards,
Cheryl
Speedy return and very pleased with the…
Speedy return and very pleased with the presentation.
17 februari 2026
Antwoord van Morgan & French
Dear Trish,
Thank you for your lovely review! I'm so pleased everything came together quickly and that the presentation made it feel special. We hope you're delighted with the piece itself too.
Kind regards,
Cheryl
Lovely bracelet
Lovely bracelet and a quick efficient service. Print is small but it’s a personal thing so I know what it says and means. Thank you
10 februari 2026
Antwoord van Morgan & French
Dear Fiona,
Thank you for your lovely feedback! I'm so pleased you're happy with the bracelet and that the service felt efficient. You're absolutely right that it's the personal meaning that matters most, and I'm glad it's perfect for you in that way.
Kind regards,
Cheryl
Easy to order, great product
Easy to order, kept upto date on progress and arrived when due. Product (medical bracelet) is lovely, good quality, fits perfectly. I did a lot of research to find a piece of jewellery that fits my style but is also practical and clearly shows my medical needs and feels value for money. Clear care instructions provided so I know not to wear the bracelet in the shower! I'm already looking at what I can get next.
10 februari 2026
Antwoord van Morgan & French
Dear Kat,
What a thoughtful review, thank you! Finding a medical bracelet that balances style with practicality can be such a challenge, so I'm really pleased yours ticks all the boxes for you. It's wonderful to hear you're already thinking about your next piece!
Kind regards,
Cheryl
Exceeded my expectations. Looks great.
Really happy with my personalised Silver Washer Bracelet. It's exactly what I was looking for. Lovely & clear letters. Great customer service when I wanted to amend it slightly.
12 februari 2026
Antwoord van Morgan & French
Dear DG,
Thank you for such lovely feedback! I'm really pleased the bracelet turned out exactly as you'd hoped, and that the engraving came through so clearly. It's great to hear the team could help with your amendment too. We hope you enjoy wearing it!
Kind regards,
Cheryl
Beautiful piece of jewelry
Beautiful piece of jewelry. Met all expectation, and customer services prompt and helpful — we’ll certainly be purchasing again from Morgan & French
4 februari 2026
Antwoord van Morgan & French
What wonderful feedback, thank you! It's so lovely to hear the piece lived up to your expectations and that the team looked after you well. We'd be delighted to create something for you again in the future.
Kind regards,
Cheryl
Paw print
This is a really lovely bracelet, I have both my dogs prints. I have just lost my big girl so this is very very important to me. Thank you Update
I had trouble with the clasp, Morgan & French contacted me and sent a replacement right away.
Great customer service
Thank you
4 februari 2026
Antwoord van Morgan & French
Dear Allison,
I'm so sorry to hear about the loss of your girl. A paw print bracelet holds such precious memories, and I completely understand how important it is that you can wear it comfortably. The magnetic clasp clearly isn't working for you, and we don't want that to stop you enjoying your bracelet. We have alternative options like twist and lock or lever clasps that would be much more secure. Please do get in touch with us directly and we'll sort this out for you.
Kind regards,
Cheryl
Excellent purchase.
Excellent service. Quick and efficient with constant updates on the ordering and delivery process. Good quality bracelet, the second one we've purchased.
10 februari 2026
Antwoord van Morgan & French
Dear Margaret,
Thank you so much for coming back to us for a second bracelet! It's wonderful to hear the whole process felt smooth and well-communicated. We really appreciate your continued trust in us.
Kind regards,
Cheryl
Secret Chambers Ashes Ring - NOT THE SIZE ORDERED
I ordered a Secret Chambers Ashes Ring. I measured my finger using their own ring gauge (I also double-checked using my own mandrel and metal ring gauge). However, the ring did not fit. I took it to two separate jewellers in town. One measured it at a whole size smaller. The other measured it at a half size smaller. Both measured my finger as per the size I ordered. Morgan and French are saying they are correct and the ring is the ordered size. Considering the nature of the ring this is very distressing. They offered to re-measure (not re-size!!) the ring for free if I sent it back to them, however, if it proved they were correct I would have to pay for this service. I think not!
5 februari 2026
Antwoord van Morgan & French
We’re very sorry that Debra is unhappy, and we do recognise how emotionally significant memorial jewellery can be.
The ring was made to the size ordered and checked at multiple stages before despatch. To resolve the concern, we offered for the ring to be returned so it could be assessed here. We also made it clear that if the ring was found not to be the size ordered, we would resize it free of charge. If the ring was confirmed to be the size ordered, any resizing would be chargeable, as this would be a change rather than a correction.
This is a fair and standard approach, and it was explained clearly. Debra chose not to return the ring to us, which meant we were unable to verify or resolve the issue directly.
Our intention throughout was to offer a practical resolution while handling a sensitive piece responsibly. That offer remains open should Debra wish to take it up.
Communication from Beth was excellent…
Communication from Beth was excellent and the item is just what we was after. Would definitely recommend Morgan and French
10 februari 2026
Antwoord van Morgan & French
Dear Steven,
I'm so pleased Beth could help you find exactly what you were looking for! It's lovely to know the communication made everything straightforward. Thank you for the recommendation, it means a great deal to us.
Kind regards,
Cheryl
Friendly staff
Friendly staff, fast response to emails, questions were not a problem, and I have a lovely bracelet.
9 februari 2026
Antwoord van Morgan & French
Dear Miss Friedman,
Thank you for such kind words about the team! We always want our customers to feel looked after, so it's really lovely to hear that came through for you. I'm delighted you're happy with your bracelet.
Kind regards,
Cheryl
The design was spot on
The design was spot on, my tweak was accepted without demur, it was ready on time and is exactly what I asked for.
11 februari 2026
Antwoord van Morgan & French
Dear Steve,
Thank you for your lovely feedback! It's great to hear the design hit the mark and that we could adjust things to get it exactly right for you. Knowing it arrived on time and turned out just as you'd hoped is wonderful to hear.
Kind regards,
Cheryl
Beautiful keepsake
My handprint necklace was made beautifully. Such a special keepsake, and I’m so happy with it. The customer service was great, and I was kept fully updated from start to finish. I would definitely recommend this company.
28 januari 2026
Antwoord van Morgan & French
Dear KVW,
A handprint necklace really is one of the most personal pieces we make, so it's wonderful to hear yours has turned out to be such a treasured keepsake. I'm delighted the whole experience felt smooth and well-communicated, as that matters so much to us. Thank you for the lovely recommendation!
Kind regards,
Cheryl
Antwoord van Morgan & French
Dear Miss Dawson,
Thank you so much for taking the time to leave a review, it's always lovely to hear from happy customers! We're so pleased you enjoyed both the piece and the service. We hope you treasure it for a long time to come.
Kind regards,
Cheryl
I bought a bracelet for my partner
I bought a bracelet for my partner. It is such a beautiful piece and he loves it as much as I hoped he would. Love the way it fastens with the silver magnet. Gorgeous quality piece.
4 februari 2026
Antwoord van Morgan & French
Dear Michelle,
What a joy to hear that the bracelet has been such a success - knowing your partner loves it is exactly what we hope for! It's a beautiful piece, and the clasp is a neat little practical touch. Thank you so much for sharing your lovely feedback.
Kind regards,
Cheryl
Ordered personalized cufflinks for my…
Ordered personalized cufflinks for my son’s 30th and they were perfect. He was delighted with them. Was unsure whether to pay the very expensive supplement for fast delivery (almost £60) but decided to take a chance and they arrived within a few days. Would definitely recommend.
28 januari 2026
Antwoord van Morgan & French
Dear Mrs Berriman,
Personalised cufflinks for a 30th - what a thoughtful gift, and how wonderful that your son was so delighted! I'm really pleased our Priority Creation service worked well for you, it's designed to bring your piece forward in your maker's schedule so it reaches you sooner, and it's great to hear it gave you that peace of mind ahead of his birthday. Thank you so much for recommending us.
Kind regards,
Cheryl
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