I ordered the copper key ring for my husband to mark our wedding anniversary. It is really lovely. Very delicate. Finely engraved. Came in a little drawstring bag with instructions on maintaining c... Toon meer
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From the moment I ordered all communication was brilliant, and my questions were answered promptly. I ordered a Silver Anniversary gift for my husband and couldn’t be happier. The silver bead & bands... Toon meer
Bedrijf heeft geantwoord
Absolutely love this secret chamber necklace in honour of my beloved German shepherd, Chewie. It’s simple but stunning too and so well crafted. They’ve even allowed for an extra letter on the reverse... Toon meer
Bedrijf heeft geantwoord
It was a very easy process, to collect & send ashes. The turn around between receipt of ashes to my necklace being delivered was far quicker than I had expected. I love my pebble necklace in memory o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
Geschreven door het bedrijf
Contactgegevens
The Old Fire Station, SG18 0JS, Biggleswade, Verenigd Koninkrijk
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
4,9
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4K reviews
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Ordered personalized cufflinks for my…
Ordered personalized cufflinks for my son’s 30th and they were perfect. He was delighted with them. Was unsure whether to pay the very expensive supplement for fast delivery (almost £60) but decided to take a chance and they arrived within a few days. Would definitely recommend.
28 januari 2026
Antwoord van Morgan & French
Dear Mrs Berriman,
Personalised cufflinks for a 30th - what a thoughtful gift, and how wonderful that your son was so delighted! I'm really pleased our Priority Creation service worked well for you, it's designed to bring your piece forward in your maker's schedule so it reaches you sooner, and it's great to hear it gave you that peace of mind ahead of his birthday. Thank you so much for recommending us.
Kind regards,
Cheryl
A beautiful personalised keyring.
A beautiful personalised keyring.
The product is great and the speed of service for a bespoke piece is fantastic, would definitley use again
27 januari 2026
Antwoord van Morgan & French
Dear Geraint,
Thank you so much for your kind words! We're delighted you love your personalised keyring, and it's always wonderful to hear that our turnaround time impressed – especially for a bespoke piece. We'd love to create something special for you again in the future!
Kind regards,
Cheryl
Silver bookmark
Silver bookmark, great product, arrived very quickly from order sent through.
3 februari 2026
Antwoord van Morgan & French
Dear Martin,
Thank you for taking the time to share your feedback! We're so glad the silver bookmark reached you promptly and that you're pleased with it. We hope it brings you plenty of enjoyment every time you pick up a good book!
Kind regards,
Cheryl
Quick service, excellent product
Quick service, quality and look great . So pleased with my purchase.
3 februari 2026
Antwoord van Morgan & French
What a lovely thing to hear – thank you! It's brilliant to know you're so pleased with your purchase, and we truly appreciate you sharing your experience. We hope your new piece brings you joy for years to come!
Kind regards,
Cheryl
I have bought a few pieces from them
I have bought a few pieces from them. It's so easy to personalise the piece if you want to. They always keep you informed of the progress of your order and deliverey is always within the time frame they give you. Will be using them again for sure.x
7 februari 2026
Antwoord van Morgan & French
Dear Sue,
It's such a pleasure to hear from a returning customer – thank you for your continued trust in us! We really do love making the personalisation process as easy and enjoyable as possible, and keeping you updated along the way is something we take real pride in. We can't wait to help you with your next piece!
Kind regards,
Cheryl
Wonderful Gentleman’s cat paw bracelet
I ordered a men’s bracelet with our cat’s paw print.
The standard make time is 2 weeks, but I mentioned that it was my son’s birthday in about 10 days. What a wonderful surprise to be contacted on the day of his birthday to be notified that the bracelet was ready!
It is beautifully made and the service in the shop is always extremely good. Many thanks!
23 januari 2026
Antwoord van Morgan & French
Dear Sally,
What a lovely review to receive – thank you! We're so pleased we could get the cat paw bracelet ready in time for your son's birthday, and it's wonderful to know he now has such a special keepsake. We really appreciate your kind words about our service and craftsmanship.
Kind regards,
Cheryl
A meaningful, quality gift
Really good communication, really quick delivery and a really great quality piece of jewellery that looks even better than in the photos. Plus, the personalisation makes it so meaningful, which I love!
29 januari 2026
Antwoord van Morgan & French
Dear Laura,
Thank you so much for your lovely feedback! It's wonderful to hear the piece exceeded your expectations and that the personalisation makes it extra special – that's exactly what we hope for with every order. We truly appreciate you choosing Morgan & French for such a meaningful gift.
Kind regards,
Cheryl
Antwoord van Morgan & French
Dear Amanda,
Thank you so much for your kind words – we're thrilled you had such a great experience! It's always lovely to hear when everything comes together smoothly and swiftly.
Kind regards,
Cheryl
Antwoord van Morgan & French
Dear Sarah,
Thank you so much for your lovely feedback – we're delighted you're happy with your purchase!
Kind regards,
Cheryl
Extremely Disappointing Experience and no resolution offered
Extremely Disappointing Experience, Still No Wedding Rings and no resolution offered!
I ordered personalised wedding rings from Morgan & French and the experience has been incredibly disappointing from start to finish. The parcel was marked as “delivered”, but it was not delivered to me, nor to anyone in my household, nor to any agreed safe place. It simply never arrived.
Despite providing clear evidence that I was abroad at the time and could not have accepted the delivery, the customer service team repeatedly insisted that GPS to the building and a generic signature in a communal hallway were enough to consider the order “successfully delivered”.
Instead of helping resolve the issue, Morgan & French refused to refund or replace the items and made me feel as though I was trying to “play the system”, which was especially upsetting given these were meant to be our wedding rings.
I’ve now had to source alternative rings at short notice and raise a chargeback through my card provider for goods paid for but never received.
I will not be shopping with this company again and cannot recommend them based on this experience.
Amex refunded the amounts and they can take it up with this company. BUYERS BEWARE
2 februari 2026
Review zonder uitnodiging
Antwoord van Morgan & French
Dear Sam,
We’re truly sorry to hear how frustrating this experience has been, especially given how meaningful wedding rings are.
We always do our best to resolve delivery issues fairly, and in cases where something has genuinely gone wrong in transit, we of course replace or refund orders. In this instance, however, the parcel was sent via Royal Mail Special Delivery and confirmed as delivered to the address provided. The courier evidence included GPS data matching the property, a photograph showing the parcel within the communal area of the building, and a signature captured at the time of delivery. While we understand you were travelling, you advised us that other occupants were present, and Royal Mail does not require the named addressee to personally accept delivery at the delivery address.
Based on this evidence, the order was recorded as successfully delivered, which is why we were unable to offer a replacement or refund directly. We appreciate you taking the time to share your feedback.
Kind regards,
Richard
Great service all round
Great service all round. A 21st birthday gift of a silver ring with fingerprints on was ordered. Seamless service, smooth delivery and the recipient is delighted 👍🏻🤩
26 januari 2026
Antwoord van Morgan & French
Dear Mrs Broadhurst,
What a wonderful 21st birthday gift! We're thrilled to hear the ring was a hit and that everything went smoothly from start to finish. Thank you for choosing us for such a special milestone.
Kind regards,
Cheryl
Brilliant bead
This is the second bead I have purchased and it didn’t disappoint. The updates were awesome every step of the way. If you’re looking for something unique check Morgan & French out
24 januari 2026
Antwoord van Morgan & French
Dear Claire,
It's so lovely to have you back for a second bead – thank you for your continued support! We're chuffed you're happy with it and really appreciate you recommending us to others.
Kind regards,
Cheryl
Absolutely amazing
Absolutely amazing personalised necklace!
I needed some changes made due to change of mind and it was not a problem at all. I also mistakenly ordered the chain that was too short - and replacement process was so easy!
Amazing jewellery and amazing service!
14 januari 2026
Antwoord van Morgan & French
Dear Jurgita,
Thank you for your wonderful review! We're so glad we could accommodate your changes without any fuss – that's exactly the kind of experience we want every customer to have. It's fantastic to know you're delighted with your necklace, and we really appreciate your kind words about our service.
Kind regards,
Cheryl
A gorgeous bracelet and just what I…
A gorgeous bracelet and just what I wanted.
Beth was really helpful in ensuring I got the design just right. I'm so pleased with it. It was a gift, and the recipient loved it. She's still talking about it every day!
19 januari 2026
Antwoord van Morgan & French
Dear Betsy,
Thank you so much for your lovely feedback! It's brilliant to know Beth helped you design something truly special, and we're thrilled the bracelet was such a hit. Hearing that it's still being talked about every day is the best compliment we could ask for!
Kind regards,
Cheryl
Responsive and pleasant to deal with
Responsive and pleasant to deal with. The final product was all that I wished for.
20 januari 2026
Antwoord van Morgan & French
Dear Milton,
Thank you so much for your kind feedback! It's truly rewarding to know the finished piece turned out just as you'd hoped. We're so pleased we could bring your vision to life.
Kind regards,
Cheryl
Antwoord van Morgan & French
Dear Davina,
How lovely of you to take the time to share your experience with us! We always strive to look after our customers, so it's wonderful to hear you felt well cared for. Thank you for choosing Morgan & French.
Kind regards,
Cheryl
Cooperationsmd clear explanations .
19 januari 2026
Antwoord van Morgan & French
Dear Rheinallt,
Thank you for your lovely review! We're so glad the process felt smooth and that everything was clearly explained along the way. It was a pleasure working with you, and we hope you enjoy your piece for years to come.
Kind regards,
Cheryl
Beautiful product and very easy and…
Beautiful product and very easy and professional process.
12 januari 2026
Antwoord van Morgan & French
Dear Jonathan,
What a pleasure to hear you found the process smooth and straightforward! We're so glad you love your new piece – thank you for choosing Morgan & French.
Kind regards,
Cheryl
Great Customer Journey
The ladies were helpful, kind and were able to meet my timescales.
There are gifts to suit a wide range of ages and prices.
14 januari 2026
Antwoord van Morgan & French
Dear Carole,
Thank you for your kind words about the team – I'll be sure to pass them on! We're delighted we could help you find the perfect gift within your timescales. It's always wonderful to know our range has something special for everyone.
Kind regards,
Cheryl
Excellent company and perfect service.
Morgan & French were very helpful and checked with me all along the process of making silver cufflinks as a gift for my husband to celebrate our 25th Wedding Anniversary - and it's a good job they did as I got the date wrong on the email ! And they spotted the 25 years would not be 2021 but 2001! He loves his cuff-links and they look very elegant with the place and date of where we got married to always remind him!
8 januari 2026
Antwoord van Morgan & French
Dear Caroline,
What a special way to mark 25 years together! I'm so glad we caught that little date mix-up – these details matter when you're commemorating such a meaningful milestone. It's wonderful to hear your husband loves his cufflinks and that they'll serve as a beautiful reminder of your wedding day.
Kind regards,
Cheryl
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