Morgenland Teppiche Reviews 

I ordered a rug from this company. It didn't arrive so I contacted them and also tracked the shipment via DPD international only to find that the item never left Germany and had been returned to them by DPD. After about a week of waiting they said that the problem was resolved, and the shipment was on its way. I have now received notification from DPD that the shipment is in the UK but that there is a sum of £58.57 to pay in import duties and taxes. The Morgenland UK site which is where I placed the order makes no mention of import duties and taxes needing to be paid. The website has a customer query form to fill in regarding any problems, but this form doesn't work. I have no intention of paying the import duties and taxes so DPD will almost certainly return the item to Germany.
The company redeemed themselves to some extent by refunding my money.

Übertrifft in Auswahl und Preis alle mir bekannten großen Möbelhäuser. Habe dort über einen längeren Zeitraum nichts vergleichbares gefunden. Lieferung nicht zu übertreffen. Sonntags bestellt und am folgenden Dienstag schon geliefert.

The delivery was fast and the seller was very responsive. Best site to buy anykind of rug. The quality if rug was fantastic. Thanks alot.

Ich bin sehr zufrieden. Super Preis-Leistungsverhältnis. Die Lieferung erfolgte schnell und unkompliziert. Der Teppich sieht klasse aus. Immer wieder gerne!

I was so thrilled to find a wool rug of this (slightly unusual it seems) size. I bought through ebay and although it was expensive, I considered the risk of buying from abroad worthwhile with ebay protection. Thank heavens I did. Alarm bells rang immediately when I was sent a message in German, off the ebay messaging system. It listed my address as being in Ireland (not England!) and stated if I did not correct it I would bear all the costs of redelivery. I messaged back straight away and had no response for a worrying few days. The parcel was sent, but tracking showed it to be stuck in the Netherlands with " missing data". After 6 days of no response from the seller, ebay prompted them to contact me. A new courier was engaged, however the parcel ended up showing it had been delivered when it most certainly had not. I don't live in Hamburg! No response from Morgenland or the courier. Thank god ebay were again able to step in an issue a full refund. An utter nightmare shopping experience - they are clearly not set up for exporting to the UK and customer service almost non existent. The products may well be fabulous, but I shall never know. Very stressful but at least I did not end up having to bear return costs.