The staff I engaged with, specifically Florence, were very helpful, friendly & knowledgeable. Some teething issues however they have been very willing to help to resolve these. Thank you Florence for... Toon meer
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Lees wat reviewers zeggen
Aviod using or buying from this company. Trading standards are going to be used before small claims court if the issue with spare key isn't resolved Initial sale of car was okay. I was told there wa... Toon meer
This garage does its job very well and professionally, offering all kinds of services professionally, from sales and service to finance and after-sales support. They also offer a 3-month customer gu... Toon meer
I recently purchased a Toyota Voxy from Motor 4 U on the 22nd of April and overall had a very positive experience. There was a small issue with one of the seats not working properly, but I returned... Toon meer
3,2
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150 reviews
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Avoid this company at all costs
If I could give this company zero stars, I would.
Bought a vehicle in July last year, was sold a warranty I didn't want as the salesman badgered me me, telling me the car was nearly sold to someone else, but I could have it if I matched the previous deal, I thought this was a bit fishy but really wanted the car so went along with it.
Vehicle was fine for about 3 months and then it broke down, contacted Motor4u who told me to take it somewhere else and use my warranty.
Vehicle brought to another garage by AA and then the saga begins.
To cut a long story short the vehicle was off the road for a further three months, the problem was never solved, the warranty company wouldn't pay for the work as it was mostly diagnostic l, and Motor4u didn't want to know.
I had meetings with Motor4u staff who were very nice, but wouldn't compensate me in any way for the work, my stress, or hire cars I had to rent as I needed a car for work.
They just said I should've taken the car to them in the first place, which I tried to do, but was told to take it somewhere else.
This wasn't a cheap car, £16k, I ended up selling it at a £5k loss 6 months after I bought it.
I have never dealt with a more unhelpful company in my life and would strongly advise nobody buy a car from these people, they want your money but not your problems when things go wrong.
1 oktober 2024
Review zonder uitnodiging
Poor After Sales
Avoid this dealer. My Vehicle needed a thousand pound repair a little over a month after purchase, given the usual admin run around, jumping through hoops to no avail. Got a part payment through the Mickey Mouse warranty but that was capped at £250 which wasn’t explained to me at the time. Poor. Avoid.
14 februari 2025
Review zonder uitnodiging
Best company I have used
Hi all, after reading some bad reviews I nearly didn’t buy my car from Motor4u but thankfully I did use them. I bought a Tesla model 3 and from start to finish they have been absolutely spot on. firstly I spoke to young lad called Charlie over the phone and he give me a trade in offer over for my car and I assumed they would knock that down on arrival as all companies do and 1 company I was going to use knocked £1200 of when I arrived but Motor4u stuck by there offer which I thought was great start secondly I unfortunately had a fault with my boot which after investigation is very common with Tesla, I spoke to Stuart/Omar in service who advised to use Tesla to carry out repair and they would pay it which they did with no questions asked.
I have bought many cars from different garages over the years and Motor4u have been the best by far I personally would 100% recommend and will be using them in 2 years when I trade in again!
Charlie, Omar and Pacha all top guys 👍
16 januari 2025
Review zonder uitnodiging
AVOID
UPDATE, owner has contacted me and is a very genuine guy and has dealt with all the issues promptly ,
They ask for a £99 deposit to withdraw the car from sale and to hold it and they don't do, and still haven't returned to me
Then will waste 48hrs messing around with there own finance companies because they don't want to use finance that you have arranged yourself because they won't get commission so instead want to charge £100s in fees
Never had such a bad experience with a dealership
I went somewhere else and had the car on the road in 5 hours
3 februari 2025
Review zonder uitnodiging
Highly recommended Dealership
I bought a car from here recently and I was very pleased with the entire process from start to finish, brilliant staff very knowledgeable able to answer any questions I had, I would definitely highly recommend
Many Thanks to the entire team for all their help !
31 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you so much for your kind words and for taking the time to leave such a wonderful review! We’re thrilled to hear that you had a positive experience with us and that our team provided you with the knowledge and support you needed throughout the process.
Your recommendation means the world to us, and we’re so glad we could help you find the right car. We’ll be sure to pass your thanks on to the entire team—they’ll be delighted to hear your feedback!
If you ever need anything in the future, please don’t hesitate to get in touch. Wishing you many happy miles ahead in your new car!
Best regards,
The Motor 4 U Ltd Team
Avoid avoid avoid!!
Avoid avoid avoid!!! Great at replying before you purchase or pay deposit, once deposit paid response was near impossible. Once purchased even worse! Told car would be serviced, clearly had not been, Clean MOT provided using on site garage with things since found that should have been advisories and failures! Car was filthy on arrival! When showing you the car, the salesmen are only interested in selling extortionately priced warranties. Standard 3 month warranty included only covers up to £250 despite being told £2500, but they didn't give paperwork till a few days after. They charge a compulsory admin fee on top of listed price despite not listing this on any other sites they advertise on. Should have walked away immediately but after driving a long way for the perfect car stupidly still bought from them.
1 februari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We take your concerns very seriously, particularly regarding the servicing, MOT, and communication issues. This is not reflective of our standards, and we will be investigating this matter thoroughly to ensure it does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns in detail and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Fantastic service
Fantastic service! Very friendly staff!
Well looked after by kane, over the phone and in person. Would highly recommend.
5 februari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience with us and that Kane looked after you so well, both over the phone and in person. Providing friendly and attentive service is something we take great pride in, and we’re so glad this came across during your time with us.
Your recommendation means the world to us, and we’ll be sure to pass your kind words on to Kane—he’ll be thrilled to hear your feedback!
If you ever need anything in the future, please don’t hesitate to reach out. Wishing you many happy miles ahead in your new car!
Best regards,
The Motor 4 U Ltd Team
Avoid this dealer at all costs
Avoid this dealer at all costs! I purchased a £25,000 car through a distance sale. The car arrived and unfortunately after a few days we realised it just wasn’t fit for purpose for our family. Annoyingly the system crashed as well but that was quickly fixed by Mercedes Benz. The car is just not suitable for our needs. I contacted Omar Hassan at Motor 4 U to request a return and refund for the car just 4 days after the car was delivered. He told me they would not accept a return for “change of mind” and there was nothing I could do. This is against the law as stated under The Consumer Contracts Regulations (2013) which offers you the right to cancel or return your vehicle from the moment you place your order until 14 days after it has been delivered – provided the entire buying process was done online.
The car also arrived with a windscreen chip I was not informed of which was poorly filled in when the windscreen should have been replaced.
I have since spoken with Pasha Hassan as well at Motor 4 U who bluntly told me they would not accept the car back and refused to acknowledge what the law clearly states.
They have distance sale customers sign an illegal document which states they lose their right to a return within 14 days. Having spoken with Auto-trader Customer Security, the Citizens Advice Bureau and The Motor Ombudsman I have been assured that Motor 4 U are not following correct regulations and I will be now taking legal action to ensure I am compensated.
Buy your car from anywhere but here.
27 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for your review, please be honest though as you signed a distance sale agreement because we do not operate a distance sale agreement , also you crashed the software system on the vehicle and this is the only reason you wish to reject the vehicle , Mercedes Benz fixed the car on your behalf through the warranty so we as a company see no issue .
Unprofessional
Went yesterday to have a look no customer parking cars upon cars so close together you can't even see them properly staff moving cars too fast considering public are walking around. Obviously cars brought from auctions as some still had stickers on them no prices or info on cars and despite 5 staff seeing us were totally ignored not even a hello so obviously didn't want our business
25 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
At Motor 4 U Ltd, we operate a dynamic pricing system, which means our prices are adjusted daily based on market conditions. This ensures our customers receive competitive and fair pricing. We apologise if this was not clearly communicated during your visit.
We also regret that your experience in our showroom did not meet the high standards we strive for. Customer safety and satisfaction are our top priorities, and we will review our parking arrangements and staff training to ensure a more welcoming and organised environment for all visitors.
We would appreciate the opportunity to make this right for you. Please feel free to contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
DON’T WASTE YOUR TIME & MONEY!
I was looking to buy an electric car so did extensive search in few different websites. I was particularly interested in Nissan Leaf so I tried to contact this dealer as they had one for sale.On my first try I managed to speak to a sales guy.Since I wanted to p/x my car I told him how much would he give against Nissan. He said he will contact me back after taking details about my car.So far so good.Guess what?After this no response! I guess they don’t really care! So after few days I again tried to contact them and spoke to I don’t know same or other guy who again took my details and said he will contact me back.I told him please leave text if I don’t answer the phone as I am quite busy mostly.He said yes.Again no response! Now if they don’t care to do business I am not really desperate as there are lots of other places one can buy from!So they lost my business! And not only that,on this website I have seen mostly negative reviews about this dealer so I am glad I have not bought a car from there! And another thing which put me off is that they charge extra £300 on top of the price of the car! This is ridiculous!
15 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
Regarding the additional £300 charge, this is our optional workshop fee, which includes:
A 150-point comprehensive vehicle check
A new MOT if the current one has less than 6 months remaining
An OEM service if required
New tyres if they are under 3mm
A 90-day warranty
A free courtesy car if needed
We understand that this fee may not be for everyone, and it is entirely optional. However, we apologise if this was not clearly communicated to you during your enquiry.
We also regret the lack of follow-up from our team after your initial contact. This is not reflective of our standards, and we will be addressing this internally to ensure better communication and customer care moving forward.
We would appreciate the opportunity to make this right for you. If you’re still in the market for a Nissan Leaf or any other vehicle, please feel free to contact us directly at customercare@motor4u.com, and we’ll do our best to assist you.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
We purchase a Range Rover evoque from…
We purchase a Range Rover evoque from this garage back in July. The car looked stunning and the sales person was very good. Before we purchase this car, we mention about the reliability of this cars. I was assure by the seller that they would take of this. We were sold the extra insurance for parts and labour which it cost a good £2,000 extra, however within 4 months the coolant light came on and guess what???? They don't want to know anything. Their garage service is terrible and the man in charge will not book the car to be seen by them. Obviously they don't go by what the promise when you are buying a car from them, they just want your money!.
DO NOT BUY A CAR FROM THEM!!!!
15 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We’re very sorry to hear about the issues you’ve encountered with your Range Rover Evoque and the difficulties you’ve faced with our garage service. This is not reflective of the standards we aim to uphold, and we take your concerns very seriously.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can investigate this matter further and work towards a resolution? Your satisfaction is incredibly important to us, and we are committed to ensuring you receive the support you were promised.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Let down!!
We initially had a very good response from this company. The sales rep was really helpful and looked to give us the best deal. We arranged to pick up the vehicle with a part exchange and called them to say we were leaving to pick up the vehicle which was 2 1/2 hours away.
Half way to pick up we had a message from to say they sold the vehicle. Naturally we were very angry about the wasted journey, terrible customer service, what a shame!
11 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the inconvenience caused to you.
As a car supermarket selling over 3,000 vehicles per annum, we operate on a fast-moving basis, and unfortunately, on rare occasions, situations like this can occur. However, this does not excuse the lack of communication and the inconvenience caused to you. We take full responsibility for this and are reviewing our processes to ensure this does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your requirements further and help you find a suitable alternative?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Second car bought from Motors 4 u
Second car bought from Motors 4 u!
Excellent service, always so helpful and perfect cars!! Thank you
9 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you so much for your wonderful review and for being a returning customer! We’re absolutely delighted to hear that you had another excellent experience with us and that you’re happy with your new car. Providing helpful service and high-quality vehicles is always our goal, so it’s fantastic to know we hit the mark for you again.
Your loyalty means the world to us, and we’re thrilled to have earned your trust for a second time. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you for choosing Motor 4 U Ltd, and we wish you many more happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Worst Car Dealership
I had the absolute worst experience at Motor 4 u. I called ahead to check if the car was ready for pickup, and we confirmed the details.
When I arrived, the car wouldn't even start, wasn’t prepped, wasn’t MOT’d and had 2,000 extra miles on it compared to what was advertised. They refused to negotiate on the price despite the significant discrepancy.
They told me to go grab a coffee and promised to call me in half an hour when the car was ready to view. Guess what? I never received that call. Luckily, I went to a legitimate dealership nearby, Auto Sportiva, where they got me sorted in just a few hours, and the car was stunning.
I wouldn’t trust these cowboys for a second.
3 januari 2025
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, but we feel it’s important to address some inaccuracies in your review.
At Motor 4 U Ltd, we take great pride in providing transparent and honest service to all our customers. We have strict policies in place to ensure that all vehicles are accurately represented, fully prepared, and meet all legal requirements, including MOTs, before collection.
During your visit, you repeatedly requested a discount, which is against our company policy as we aim to provide fair and competitive pricing from the outset. We regret that we were unable to meet your expectations in this regard.
Regarding the specific concerns you’ve raised, we have no record of the issues described, and we would have been happy to address any legitimate concerns at the time had they been brought to our attention.
We’re disappointed that your experience did not meet our usual standards, and we would welcome the opportunity to discuss this matter further if you’d like to contact us directly at customercare@motor4u.com.
Thank you for bringing this to our attention, and we wish you all the best with your new vehicle.
Best regards,
The Motor 4 U Ltd Team
Fraud !!
Hi ! We bought E class from you but we feel cheated! The car have different specifications! Your advert show key less entry but the car haven’t! Suspension lowering 15mm not exactly! Start stop not working! Engine have a lots of errors ! We called to you but the person from after sales said “ the car is not in the system “ we spoke with Will Simpson but he stop answering the phone!! We waiting till Monday and we will inform the finance company we will report fraud. I already spoke with my lawyer.
27 december 2024
Review zonder uitnodiging
Antwoord van Motor4u
Dear Sir/Madam,
Thank you for reaching out to us regarding your recent purchase of the Mercedes E-Class. We take customer satisfaction seriously and are keen to address your concerns.
We apologize if there has been any misunderstanding regarding the specifications of the vehicle. We would like the opportunity to review the details of your complaint and verify the discrepancies you have mentioned. Please provide us with a copy of the advertisement you are referring to, along with any supporting evidence, so we can investigate further.
Regarding the aftersales service, we sincerely regret if you were unable to reach a resolution when you initially called. We would like to rectify this matter promptly. Kindly provide the vehicle registration number or purchase details, so we can locate your case in our system and offer appropriate assistance.
If there are any mechanical concerns, we encourage you to have the vehicle assessed by an independent specialist to provide a detailed report, which we will review in line with our terms of sale. If any warranty applies, we will be happy to discuss the available options.
Our team is available to assist, and we are open to working towards a resolution. Please contact us at customercare@motor4u.com at your earliest convenience.
We look forward to resolving this matter amicably.
Best regards,
Motor 4 U Ltd
What a shower
What a shower. Unbelievably unprofessional, deceitful and incompetent.
I saw a car that I was very keen on via Car Guru website. I rang and spoke to a guy in the morning and made a tentative appointment to see him next morning around 10.30am. Couldn’t give definite time as 40 ish miles away. He was very helpful on phone and told me they had a similar vehicle so I had a choice of two. I hadn’t had a plug in hybrid before so I asked a number of questions. He seemed knowledgable and checked with his workshop manager some details. I since found out that he was feeding me incorrect information. I sensed that he was telling me what would convince me to buy one of the cars. I now know that purchasing such a car would be disastrous for me.
The next morning I confirmed I was on my way and he told me that he would get the cars ready for me to view and test drive.
I arrived slightly late (about 10 mins.) due to traffic. The guy I spoke to wasn’t even there. He was out with another customer. After waiting 20 minutes a young lad who seemed new told me that one of the cars had been sold yesterday. He told me of a few other cars that might suit me and he would go to get the keys and would be 5 minutes. Half an hour later he returned to tell me that the second car I’d come to see had been sold just ten minutes earlier. I needed to try a number of cars as I have mobility issues and cannot get into many cars. He wasn’t able to even find the cars he identified on website but we tried similar models. He was unable to find some of the actual cars on site. He told me two were at their second site 10 minutes away. He said he will go and bring one back for me to have a look at. He disappeared for ages again, maybe another half an hour.
During this time I overheard a display of Arthur Daley style sales tactics, giving clearly misleading non compliant financial advice to a couple of ladies who took in everything he was telling them. Apart from his illegal financial mis-selling tactics ( I know this as I was a financial services compliance officer) the salesman’s manner was very friendly. Most things he offered started off at a high price which he told the ladies he had got his manager to reduce “only for you”. I’d already overheard him say the same to another person during my previous wait. I was strongly recommend Trading Standards spend a day on this sight. It would be eye opening.
Anyway my saga continued when the young lad returned only to tell me that he had to jump start the and then he couldn’t move it because it was stuck in mud. Just ten minutes later he’d forgotten what he’d told me and said that the brakes had in fact seized on the vehicle.
By now I was eager to get away but he was insistent on me talking to Chris who was on site as he might be able to sort something out for me. Reluctantly I spoke to Chris who said he would see if they can source the type of car I originally wanted. Then he would ring me and if I paid £99 he would save the car for me.
Before leaving I tried the original car I wanted to see if I could get in it and I could. Almost rubbing salt into the wound! The lad told me as I was leaving that Chris had (within 5 minutes) sourced two cars and would ring me in the week. Chris if you read your reviews don’t bother ringing. I’ve read Trust Pilot reviews (as well as Motors 4You works of fiction), along with my own customer experience and will not be dealing with such a shambolic organisation.
14 december 2024
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback in such detail, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell so far short of your expectations.
We are extremely disappointed to hear about the issues you encountered, including the lack of communication, misinformation, and the overall unprofessionalism you experienced during your visit. This is not reflective of our standards, and we take your concerns very seriously.
We will be conducting a thorough internal review of the incidents you’ve described, including the sales practices and customer service processes, to ensure improvements are made. Your feedback is invaluable in helping us identify areas where we need to do better.
We would appreciate the opportunity to discuss this matter further with you. If you’re willing, please contact us directly at customercare@motor4u.com so we can address your concerns in more detail and work towards a resolution.
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Brilliant experience with all the…
Brilliant experience with all the staff, very helpful and very attentive will 100% be coming back here in the future!
10 december 2024
Review zonder uitnodiging
Antwoord van Motor4u
Thank you so much for your fantastic review! We’re thrilled to hear that you had a brilliant experience with our team and that you found them helpful and attentive. Providing excellent service and ensuring our customers feel well looked after is always our top priority, so it’s wonderful to know we achieved that for you.
We’re so glad you’re happy with your experience and look forward to welcoming you back in the future. If you ever need anything in the meantime, please don’t hesitate to reach out.
Thank you for choosing Motor 4 U Ltd, and we wish you many happy miles ahead!
Best regards,
The Motor 4 U Ltd Team
Spent over 20k with them for 1 fault we…
Spent over 20k with them for 1 fault we found on pre purchase inspection not to have been corrected 1 week later kn pick up.
Very soon after purchase a fault accourd we were told to Google the problem and fix it ourselves. Has since been back with them and also an independent garage and fault has happened and after both "fixes". They were meant to collect car today for repair again and no one has showed up to collect. Phoned and were told there is no one there who can talk to us.
Awful after care service
5 december 2024
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we have fallen short of your expectations, particularly with the aftercare service.
We take your concerns very seriously and are disappointed to hear about the issues you’ve encountered with your vehicle and the lack of follow-up from our team. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can investigate this matter further and arrange for your vehicle to be collected and repaired as a priority?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Antwoord van Motor4u
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret that we fell short of your expectations.
We take all feedback seriously and are disappointed to hear that you found our team rude and unhelpful. This is not reflective of our standards, and we will be addressing this internally to ensure improvements are made.
We would appreciate the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
Terrible company do not believe the…
Terrible company do not believe the Google reviews. Happy to take my deposit and then sold the car I had purchased to someone who paid a higher deposit. But didn’t bother to tell me. Your purchase is not secure here. I believe because I didn’t pay for the extra warranty they chose the above action instead. Disgraceful
14 november 2024
Review zonder uitnodiging
Antwoord van Motor4u
Thank you for taking the time to share your feedback, Sarah, and we sincerely apologise for the experience you’ve described. This is not the level of service we strive to provide at Motor 4 U Ltd, and we deeply regret the frustration and inconvenience caused to you.
We take your concerns very seriously and are disappointed to hear about the issues you encountered with your deposit and the sale of the vehicle. This is not reflective of our standards, and we will be investigating this matter internally to ensure it does not happen again.
We would like the opportunity to make this right for you. Please could you contact us directly at customercare@motor4u.com so we can discuss your concerns further and work towards a resolution?
Thank you for bringing this to our attention, and we hope to have the chance to restore your faith in our company.
Best regards,
The Motor 4 U Ltd Team
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