Motorpoint - Coventry Reviews 455

Purchased a Skoda Superb Estate from Coventry branch.
First contact was with Toby who was very professional and went through the procedure and initial viewing of the vehicle with me. On collection I was dealt with by Archie Morgan who was a trainee but handled the situation very well despite his limited experience. I hope I treated him well and did not add to the difficulty of the experience. He was aided by a more senior member of staff, Akshay Sharma, who was able to fill in the gaps and answered all of my questions.
Apart from some items not delivered with the car I was very satisfied by all members of staff I encountered.

Do not buy a car from motorpoint there after sale service is a joke I had my car 11days in which time the engine management light has came on 4 times and is now on constantly I had the car checked over by an independent garage and numerous faults have been indicated no one will answer phones or take responsibility from Motorpoint

They lie was sold a car when i went to pay half of it on a credit card was told couldn't but way round it was to pay 1k then pay the rest to Blackhorse as a overpayment turns out BH dont take credit cards so now I have a debt collecting interest the the 0% I had on the card.. when I said I would return the car as It has a undeclared fault They lied and said I couldnt as they have the right to fix it at least once .. thats untrue if the car has only been had for 30 days or less you have the right to reject and | Have that on camera as I filmed the asshat

Anther easy and problem free car change from motor point at Coventry

Not pushy, very helpful when needed, answered all questions when asked.Highly recommend.

Our initial experience was really good.As expected great sales talk.
We purchased our car and was told they guarenteed that it was the cheapest price.
When we found a car... same model,colour,mileage but £800 cheaper they said that it didn't count because that car was a few months newer!!! Than ours it doesn't count.Not really what we're were told and definitely not as good as it was sold to us.What a shame as we live our car

Excellent service from this branch, car was very well presented and couldn’t fault the member of staff who dealt with us.
Well done Motorpoint

10/10 experience, everyone who was involved with the whole process was amazing! Communication was great! Would recommend and will definitely use again! Thank you!

Very helpful staff. Made my purchase very easy.

The people working were really good not to pushy and told me everything I needed to know

The salesman was very helpful and knowledgeable. He talked me through the process making sure I understood everything. The only thing that let things down was the fact the vehicle was not ready at the agreed appointment time. However the overall experience was excellent.

Great customer service and Jai was really helpful throughout the whole process. Thank you.

Sold a car at Coventry branch, they give the highest valuation at over £2K more than the lowest one from a competitor. They knocked £100 off the valuation for a split rubber spoiler under the front bumper which was very fair. Payment was instant and the whole transaction was pretty seamless.

Great experience. Hawdung at the Coventry branch was friendly and let us take our time viewing the vehicle and wasn’t pushy. Would definitely recommend, customer service was 100%

Ash was brilliant at CoventryMotorpoint and made our experience enjoyable. He was friendly and very knowledgeable and efficient. Thanks Ash

Very good the staff was very helpful and the same with service and customer service cannot folt them

Professional, friendly, a great selection of cars and a smooth experience of buying a car from start to finish.

Our experience with MotorPoint was superb from beginning to end. Wajid was our salesman and he was excellent. Providing real quality customer service, friendly and helpful.
We bought an electric KONA and the vehicle is exactly what we were after. Spotlessly clean and in top condition. We went through the whole process smoothly and can’t praise Wajid and MotorPoint enough. Just what you want when you purchase a car, strong customer service providing quality products.

Meticulous