Motorpoint - Coventry Reviews 

Taylor, our salesman was lovely and made the experience a lot more smooth and enjoyable. For him being so new, he was so confident. I incurred a few issues in the process through my own fault but staff tried to help as much as possible and stay friendly and calm. The part ex and new finance was quick and easy. In and out within an hour. Would continue to use MP going forward. Only slight issue is there is a tyre pressure light on from day of purchase but was told it was because of the cold and it would go. Been 2 days and still on so far.

Vicky the lady who helped me was great in everything she did very helpful

they made us comfortable as soon as we arrived, Taylor was very helpful and informative,really satisfied with our purchase , when we picked our car up H was really helpful and friendly, thank you motorpoint

Thanks to Simon, Motorpoint made good on the price guarantee. Things didn’t go well on the first visit and I was extremely disappointed, but once I escalated my concerns the sales manager did the right thing for which I’m extremely grateful. The drop off and handover of the car was seamless and the funds were in my account on 20 seconds. I would recommend dealing with the Motorpoint Coventry team. Thank you!!!

This is the second time of using Motorpoint Coventry we came back because of our previous experience being efficient, helpful and friendly and we were not disappointed this time. Matt was very helpful, understood our requirements and we had our new car within a week

One email . One phone call back . 2 vans ordered . Week later ready to collect . Easy straight forward no messing about .

Friendand helpful staff not at all pushy.

Great service and very helpful

Customer care awful,

So I purchased a vehicle about 9 months ago from the Coventry dealership,everything was fine staff were brilliant originally, then I had a leak appear in the driver's footwell, called up motorpoint who's insurance advised me to go to Halfords, Halfords after 5 minutes of looking said it was the door, yet there was no water coming from the door, they advised me to take it back to where I purchased which of course was motorpoint, Called up motorpoint after being on the line for over an hour, explained the situation after numerous times of being put on hold, I was told that there is nothing they could do, A garage suggested there was water under the carpet and it looked like it had been there for a long time, I explained this to the lady on the call and her answer was, do you have proof it was there when you purchased it, WELL OBVIOUSLY NOT, I would not buy a new car and then begin to rip up the carpet to do checks, I am sure should have been done before selling. Just another example of companies caring, up until they get your money, absolutely shocking they could not even take a look or give any advice what to do. So if you do purchase a car from here, make sure you get that carpet up and do the checks yourself, because wants anything goes wrong you're on your own unfortunately, and yes I am aware my 6 month warranty was up, but I wasn't asking for a free fix, I was asking for customer care to actually care and help. Customer care until out of warranty.

Great price for my new Audi and the guy who dealt with me "H", was really informative and helpful

Had a really great experience a motor point coventry with Matt who showed us a lot of cars, wasn't pushy but really helpful and made the whole process easy and smooth.
Would highly recommend Motorpoint to friends and family.

Easy communication, straight forward to deal with. Sales people attentive, and helpful. It's 4th car I've brought from morotpoint, never been disappointed. Would definitely recommend them

Everything ran smoothly from being contacted about the vehicle by Lewis to collection with Vicky. Best part exchange price i was offered by any company

The young chap that dealt with me was very polite and very helpful. I would certainly recommend him to anyone if they needed help buying a car . His name was Toby.

Easy to deal with no forced selling of extra warranty or paint products, asked once and that was it,
I don’t agree with the £149 fee for bringing a car from another location,
If you don’t buy the car then yes you should be charged, but purchasing it when it arrives it should be refunded.

The help from a really good member of your staff. Toby Berry

I found the whole experience of buying a car from Motorpoint enjoyable. The low key interaction with your sales team was a pleasant change from the usual high pressure tactics employed by other firms.

Very friendly and knowledgeable sales assistant, which led to a very smooth transaction.

Graham was the jewel in the crown nothing was to much trouble.
He was so helpful with the buying of our car no question was left unanswered always giving us the answer.
Graham communicated well and certainly knew his job taking the stress out of potentially stressful times.
Thank you for your guidance patience and humour!! Graham it was much appreciated by us both !!