Motorpoint - Derby Reviews 

Excellent customer service and listening to customer needs

Amazing experience! Easy, professional why to buy a car. Exceptional staff. Friendly, knowledgeable, approachable and helpful. Bailey and Chloe were superb from start to finish!

List of issues with the car: no service history, user manual, jack, or MOT certificate; tyre damage; stone chips; scratches; discoloured trim; and scuffed bumper. Photos are attached. to an email have phoned and still no response.. customer service zero..

All the staff at Motorpoint Derby were helpful and friendly. Our sales exec asked about our requirements and gradually pinpointed the best car for us. He was spot on. There was no hard sell which was a big plus and made us more confident in buying from them. Everything ran smoothly and we ended with a high quality car which proving to be ideal for us.

Ash was really helpful and had lots of great knowledge on different makes of car.

Great service excellent staff.

Great service both in Sheffield and Derby. All sales staff very polite and attentive. A couple of small marks on inside of passenger door and when asked about it they had our car taken back inside and got them sorted.
Bought several cars from Motorpoint over the years and wouldn't go anywhere else.
Thank you Adam in Sheffield and Alex in Derby.

What a fantastic experience, I was treated like royalty, I was browsing for a car and for once no pushy salesman, I knew they were there to help as soon as I needed it and to answer any questions, even had a lovely cup of coffee, I saw a car I liked and before I knew it, I had a test drive and a valuation on my car, I have never felt so valued anywhere. Of course I said I wanted the new car and we arranged a collection date there and then. I couldn’t wait but you have to get your papers in order, well that was so easy, the nice man showed me how to download an app, in the app I yes me, I uploaded all my documents from the comfort of my own home, so easy then when the day came, and it was only a couple of days, if I had all my paperwork with me I could have taken the new car the same day, it’s so well organised, anyway one the collection day because everything was already in the system from the app, I was in and out with no fuss, the nice man sat in the car with me to ensure I knew everything I needed to know before driving off safely, and I once again felt so special. This is how buying a new car should be done

The staff was very helpful and everything went smoothly I had no problems at all

Ash (who helped us choose the right car) was really helpful and a pleasure to deal with. Leon (who dealt with the finance side of the deal) was also really helpful and made everything we needed to know very clear. Top quality service from these pair who are a credit to the business.

Very helpful got car I wanted pleased with the service

Staff are all very helpful and no pressure sales, they give you space to look around and consider. The process is very quick and straight forward.

Amazing customer service and super nice sales person with a can do approach. Cannot recommend enough - Motorpoint Derby.

No pressure to buy. Left alone to to look at vehicles. We was really disappointed thou that there was very little charge in the car we bought. Only enough to get us home. So we feel that's really bad and leaves a bitter taste the rest of the experience was good.

Super fast collection. Friendly service

Professional and helpful.
We dealt with Franco, he was excellent.

The staff were very friendly and the coffee machine was very welcome after a long drive. We were assisted through our purchase very well making the whole process very easy. All in all it was a very pleasant experience.

Everything was great . Extended warranty looks very good value and you have peace of mind . Only one criticism when we collected the car I think the preparation should have been better . Car not %100 clean and car mats just left in boot

Great from start to finish.

Motorpoint must be getting something right. This is the third car I've bought from them. They make the test drive experience easy, allowing a decent time to test the car. Remember they have no flexibility on the sticker price, but they can be flexible on the value of your part exchange. It is possible to drive away the same day but checks and final prep will take a few hours. The pickup team was as good as the sales team and I drove off the next day in my nearly new car.