Motorpoint - Maidstone Reviews 

Very attentive sales person.
Listened and advised but was not pushy.
Good Access to vehicle for inspection and test drive.

Customer service was great but the whole thing was very time consuming.

We dealt with Ben in Birmingham and Izzy in Maidstone. Both were extremely personable and professional. They answered all our questions with courtesy and took care in ensuring we understood all the details of the transaction and handover process. The car was ready on time and valeted to a very highly standard. No complaints at all.

Helpful friendly staff who kept us informed throughout the purchase.
Good range of vehicles and they took the time to match our needs to available vehicles, including in other branches, to ensure best value. We did not feel pressured into a purchase.
Purchase itself was a smooth process which was helped by their evening opening hours for collection.
Would be happy to buy from there again.

Very nice person

Good experience all round.
Nice staff, great car, modern office area, no hard sell.

i thought everything went o.k. no problems at all
second time i have bought car from them, would
recommend them anytime

Comfortable, quick and reliable

We were assisted by Darcy who was great, really helpful without being pushy. Darcy explained everything from start to finish, he was a really good boy 😉 Thank you to Darcy and the team who were all so friendly. Would highly recommend motorpoint great service.

Great customer service, everyone I dealt with were very helpful and friendly. Definitely recommend going to Motorpoint for there next car

Finney was very helpful and a pleasure to deal with. My husband said its just a shame he was a Chelsea supporter 🤨

I purchased a fully electric Jaguar I Pace which I had presumed was to Jaguar specification although was initially disappointed with the performance and felt it unstable when moving across motorway lanes.  Less than 2 weeks after collection I suffered a burst tyre. 
    On replacing the damaged tyre , the leading national tyre company visited , would not let me drive away with an equivalent quality tyre reporting that the car had NO electric rated EV tyres and that the tyres fitted were not suitable.        Deciding to replace all four tyres with the correct specification the car now runs so much better but I was told by Motorpoint that as EV tyres on EV cars are not a necessity for the MOT they follow their own standards not those of the vehicle manufacturer. I advised that I wished to return the car but they insisted that they will stand by their policy and would not make any contribution to the costs incurred. Take this into account when buying an electric car from Motorpoint.
They intend to review my comments regarding the specification and their policies but that does not address the £880 I paid for correct tyres , this price after a 25% Black Friday discount ! The conversation took place with customer services and was escalated internally without resolution.

Fantastic service, Chris from Maidstone was a gem, really looked after me and my car is beautiful. Also got a 2 year warranty for peace of mind.

you where very honest and very help full and serv a very good coffee all the best ron

Really good service both over the phone and in store at the test drive/purchasing appointment. Never felt push or rushed during the process. An issue I found with the the car was solved/fixed straight away with no question. Trading in my car took a while due to software issues which Marko was very apologetic about.

Second time buying a car from motorpoint MAIDSTONE, and i really want to say thank you to the team for an excellent service as always! Fin was amazing going through the process of selling me my new car, even though his still training he handled it like a pro. Keep it up, you will be going far in the motor trade, we need more honest people like you!
And as always nice to see the same welcoming face from my last purchase (sally Anne)

All good, price service. But just one crazy silly caper that jars the whole experience. They take the floor mats out - of new cars too, and then try and sell them back to you. Feels like a comedy routine, but just ruins an otherwise good experience.

We purchased a used Toyota Auris from Motorpoint Maidstone in September and are absolutely thrilled with it! Immaculate and very low & genuine mileage (MOT history corroberates..) and very competitive purchase price. We did have a TPMS fault with it, which became apparent as soon as we hit the M25 on the way home and then required Toyota to help reconnect a new proprietary sensor to the car's engine management system. My Warranty Claim lodged with Motorpoint was dealt with and with great speed and understanding by Sally Ann Guyett which is terrific. It has been so refreshing to find a Second Hand Car Dealership not only with great Stock but also entirely with is entire customer service approach standing out as Customer Centric in everything it has done for us. STRONGLY RECOMMENED and we will definitely be using again whenever my family (extended family too) are looking for a used vehicle.

Very good salesman
Chris and marko
I hade a good test Run in car
Offered a fair price on part exchange car ready on time
Well done 👏

Non pushy sales staff, who were friendly and knowledgeable about the cars they sell. Prepared to let customers explore the cars they were interested in without the big sell. Ready to answer questions and provide support to sell the cars when needed.