Motorpoint - Manchester Reviews 

Excellent customer service, everything explained in detail if you have any questions.
Nobody pressurising you when you are making decisions to purchase a vehicle.
Overall a pleasant experience which I did get the car I had been looking for at a good competitive price. The staff were very helpful on the day, also when I had a query the following day and contacted the dealership at Manchester.

Nice man polite and helpfull. Gave me all the information i needed.

I’m really pleased with my new car. Every step of the process from helping us find a car to driving it away was seamless, easy and fast. Kaylum was incredibly knowledgeable, friendly and was the brilliant person behind the whole process. Probably the best car sale process we’ve experienced because of him! Really happy with the service at Motorpoint.

Staff were always polite, helpful and understanding. The process of buying a car was slow with lots of form signing on a phone so no chance to read what one was signing for. A verbal communication may not be as accurate as the written word. All in all it was a good experience.

Took my parents to collect their car, both in their 80s,
Ben Faulkner managed to complete the whole process in about 30 minutes. My parents were really happy with his relaxed and understanding manner. They left grateful it had all gone smoothly.

I dealt with Ben in Manchester & Naz in Burnley. Both offered excellent service and have great ways of speaking to customers.

I was also extremely happy about my car that he showed over too.

Great service from start to finish

Nice and straight forward process with Adam Arshad. Everything was made easy to understand and very clear

Adam is a great guy with lots of experience and made the whole experience easy.

Kaylum was brilliant; helpful, knowledgeable, funny and efficient. He’s made the process easy and we feel that we’ve come away with a great deal, the car we wanted and safe in the knowledge that we’ve been well represented. Thanks Kaylum, I’m delighted with my new MINI.

I bought my car from Kaylum at motorpoint Manchester after my car was wrote off ( no fault of my own) and I needed a car asap, he not only took the time to explain everything in immense detail but also broke it all down in a way I understood especially since it’s only the second time I’ve bought a car, he was friendly, understanding and incredibly knowledgeable about everything to do with my finance. I really enjoyed my experience and would recommend Kaylum and motorpoint to anyone and everyone!

Sold my car with Motorpoint and the whole process was smooth and hassle-free from start to finish. The online valuation was fair, and finalising everything in the showroom was quick and easy. Jack was efficient, helpful, and provided first-class service throughout. Would definitely recommend and use again.

Just purchased my 5th vehicle from Motorpoint over a 15 year period and service level has remained very relaxed, friendly and professional throughout.

Response to your claims in your response to my logged reviews:

You did not contact MG as we was there and we contacted MG so that is a complete lie. I have rang MG to verify this, our car was serviced at our local garage for the last three years as bought from brand new as the MG dealership is a good 40 mins from our home, we have full service history and interesting how you don’t detail the conversation we had with the manager and the mechanic and how rude they were!

Secondly it most certainly doesn’t devalue a car by £2,000 for a simple stamp that we obtained the next day from our local garage who also had a lot to say about Motorpoint and the ridiculous excuses to devalue an excellent car. You should be ashamed and own your mistakes and terrible service and stop trying to find issues to devalue peoples cars!

Absolutely disgusting total rip off! We took our 4 year old MG to the Manchester Oldham Road branch, it is in excellent condition less than £45,000 miles on the clock, MOT 11 months , they left us waiting for 20 mins then a dodgy mechanic came out and took the log book and ID, didn’t even look at the car and said we will check with MG if you serviced the car at specific times as if you didn’t within 5 miles your warranty is null and void! How I laughed as we had just had the car calibrated at MG who were offering to buy our car or trade it in and its still under another years warranty. We rang MG where we bought the car from and confirmed what MP had said , they confirmed total rubbish, as long as it had been regularly serviced which it had the car was well under warranty. But guess what MP tried to do deduct value of the car if we didn’t have it serviced with 5 miles of what they thought you should have a service! How ridiculous! We have had it serviced every year, and MOT the last year not a problem! It is also a top spec model and was a showroom model and brought straight from the showroom when they were changing their stock for new ones. He then advised it was reducing another £1500 because the garage had not stamped the book fully only partially on a service - seriously! Then this took the car down beyond what was owed on finance and would have meant we paid MP money to sell our car! Now they still haven’t seen the car as yet , we are still held in the waiting area and no view or check on the engine or car what’s so ever. While we were waiting they were also ripping off another customer £250 for not bringing log book with them to the appointment and he had to go home to get it but until he came back wanted £250 to have his guarantee he was coming back without the sale as yet on the car! I was just amazed. We asked for the manager as our car is valued around £9,500, asked why they weren’t going outside to the see the car and he said didn’t need to , if we say it’s not under warranty then it devalues the car, if we say it’s not serviced at the right time it devalues the car , if we don’t like it take the car elsewhere! He also said as the stamp is blurred on one section it also devalues the car! By now the car reduced by over £2,000, we knew what was coming next that they will continue to look for ways to devalue the car, so I said we are leaving, and didn’t appreciate the time wasting, we were basically told have a nice day! So I hopped in my Tesla and my hubbie in the MG and we left. We didn’t need to to be ripped off by a dodgy salesman and a dodgy mechanic! The only reason we came here was because we have two cars and there is no need for us to have the MG anymore. Honestly stay well clear of these people as we have sold our car now to a garage the next day for £9,500 cleared our finance and made profit. This place don’t help, don’t give you the value of your car and only want to rip you off with false excuses and tactics to scare you and reduce the value of a perfectly excellent condition 4 year old car, then are incredibly rude when you catch them out and front up their tactics and games! We rang MG as we left and they were in total shock by what we were being told and again offered us a part ex and a brand new car as again confirmed no issues with warranty or the service. We have reported MotorPoint to trading standards who are very interested in the whole warranty and devalue of our car conversation. What we also noticed is your kept away from people buying a car , kept isolated in a separate waiting area need we say more! Stay away from these far more suitable and reputable garages about than these jokers!

Great customer service, no faffing around with prices and car ready quickly. Would use again if needed a new car.

Took my car to motorpoint mcr
Told me my on board computer was displaying a different milage to what the mileometer was displaying. Completely embarrassed me in front of numerous other people.
I stressed I had bought the car new and only me drove it so that was impossible... Told me motorpoint wanted nothing to do with my car 😟
Drove straight to VW where I bought it new and asked them to do the same milage check...... VW confirmed my mileometer was perfectly correct and he had no idea what motorpoint were talking about.
AVOID TERRIBLE CUSTOMER SERVICES

Great experience

I will not be purchasing from this company again, nor will I recommend them to friends or family. While they initially talked a good game, their attitude changed completely once payment was made.
There were outstanding jobs that should have been completed but weren’t, forcing me to go elsewhere to have the work done. Even something as simple as arranging a valet at collection proved unnecessarily difficult.
Overall, a very disappointing experience.

All went ok but i went to Stockton to pick it up and it wasn’t ready 5 hour round trip from Manchester. Had to wait another week before I got the car . I was disappointed by the standard of the detailing, apart from the paint job on the passenger side wing which was satisfactory, there were two areas where two chips on the door and the wing had been dabbed with paint, which looks uneven and not finished to a good standard

Staff friendly and knowledgeable. Car very good as well