Motorpoint - Newport Reviews 

Great experience actually purchasing the car and the salesman was great and helpful.

Since pick up day it went downhill. Booked a collection appointment and was left waiting for 45 minutes in the waiting area, even when we asked staff what the delay was we were told "we'll find someone to help now" with no avail. In the end another staff member felt sorry for us and sorted the collection out themselves.

Found a fault with the air con within the same week was told to take it to Kwik fit for a regas and Motorpoint will cover this. Kwikfit confirmed aircon leak.

Reported it back to Motorpoint and was told it has to go back to the manufacturer as covered by warranty. Had to take time off work as the manufacturer could only do day time appointments.

In our opinion, we bought a faulty product and Motorpoint should have taken ownership and fixed the issue. If it needed to go back to manufacturer this should have been something for Motorpoint to sort. Would not buy a car from them again, as once we had the car we were fobbed off to the manufacturer. If we bought a faulty appliance from another store, they would have taken ownership of the issue and not shipped us about to other garages!

On arriving, staff were friendly and always on hand to help throughout the day.
I was there for hours but it felt like minutes. Special mention for Marc, he made the experience great, super helpful, very chilled, didn't feel pressured like you can sometimes experience when buying a car.
Collecting my new car was easy and staff helped with the process of handing over my old car and making sure I knew what to cancel.

Staff were very professional and courteous

The way our purchase was dealt with, start to end. The main employee dealt with were all very professional in a friendly manner, which makes easy for us to ask all the question needed.

The staff were friendly and helpful

The day of picking up my new car it hadn’t been cleaned inside or out as promised.
I part ex’d my car but was owed money. I was paid a value but was paid short. I had to chase & chase to get this paid.

On purchasing a vehicle from the company with in days we notified them of a problem they suggested to take it to the main dealership and if they could not fix the problem come to motor point. It took mg over six weeks to fit us in and could not resolve the problem so went back to motor point who said because of the time they couldn’t do anything but offered to part exchange with a considerable loss .

This was my fourth car from motorpoint so was well versed in how they work. The price is on the car so you take it or leave it, and the prices are quite good. The PX might be negotionable, but not a lot. It's a no frills car sales outlet and remember the sales staff get a bonus on each one the sell. The first salesman wasn't much good and could,nt produce the service record for the car. The second did in minutes and I bought the car.

Mr Cartlidge was friendly and very helpful. The other person we saw we thought was quite rude. We were glad to complete our purchase with mr Cartlidge

Great choice of cars, decided on the Kia, Joel was excellent

Michael was great made the process very easy after I had a bad experiene at another car dealership . Really happy with car.

The member of staff, Michael, was so friendly and helpful. A wide selection of cars - it was quite easy to select one I loved. Definitely would use again.

Staff very friendly and helpful.

Great customer service. Easy to purchase on line and good price. We always purchase our cars ftom Motorpoint.

I Saw three different people during the buying process would have been easier if it were the same person. Although all three were perfectly pleasant.
None of them offered to go through the car to explain how the tec. worked. This is the 4th car purchased from Motorpoint and I would use them again.

Very good service from start to finish no hassle from sales personnel unless we needed any information

I would like to add firstly that Chris Kettle was a true professional who sold the car to my daughter seamlessly, added additional warranty and maintenance plan and was a joy to deal with. His line manager Michael can only be described as a disgrace! Simply should not be in a customer facing role. This individual ruined a young girls first car purchase with an arrogant, incompetent and clearly unaware of any customer experience competency. I am sure Motorpoint are not so proud of this individual but one bad apple ruins the crop! I feel he should pay the bonus that Chris will now miss out on due to a poor review - I would be interested how Michaels colleague pulse feedback results would fair?

Chris was great from start to finish.made the whole process of buying my Puma st straight forward.I was a bit sceptical about going into a pcp deal but he explained it all perfect and Put together a great pack with a extended 3 year warranty I was happy with.Car was perfect as well! really happy with it.Will be returning again when the time comes.

Rhys was very efficient and friendly he made the process of buying a car easy