Motorpoint - Newport Reviews 

Friendly customer service and I couldn’t be happier with my first car.

Very poor customer service waiting for a car to repaired all that happened was everyone was passing the buck. No one would give me a straight answer. Withdrawn from the deal. Would I recommend Motorpoint to someone else, NO.

Really enjoyed my visit to the showroom in Newport. Excellent service provided to me by Michael, he went the extra mile to ensure I was comfortable to drive away with a new automatic car as I had never driven one before. Thank you for the caring attitude shown.

Very easy process, no pressure, great staff.

From telephone customer service to face to face service, I was very impressed with the quality and professionalism.

I knew what kind of car i needed as i have a disability , i was not pressured at all in makeing my choice , where as iv been to other traders a felt unsettled as they were following me around, the gentlman the helped us with purchas was very proffessional and well mannerd , i needed to go back 2 wks after buying car as was not sure on tyer icon on dash and the young man on front desk (brown hair and glasses) was very helpfull in showing me what i had to do he has a fantastic manner , all in all fab experiance with motorpoint

All good car was all ready everything on time all went to plan.

Fantastic service from start to finish. Not pushy in anyway and insured we were happy with everything. Quick turnaround on purchasing car

Always a good experience at Motorpoint. Good quality cars at very competitive prices. Relaxed atmosphere and pleasant staff who are happy to let you browse and also happy to answer any questions you may have. I wouldn’t buy a car from anywhere else. The coffee is good too!

Fantastic service as always.

Everything went smoothly and fast. From getting there to driving my new car out took around 20 minutes. Staff were friendly and efficient and I couldn't get a better price anywhere around.

Michael Cartlidge looked after us brilliantly

Quick and effective service. Can’t fault. Staff member Mick was great.

Had a great buying experience with Motorpoint! Found the exact car I wanted online, paid a deposit and had a viewing. Numerous phone calls throughout to keep me in the loop. Was given keys to look around and no pressure from anyone. Car is immaculate!

A very smooth and simple process from start to finish. From the first contact made to the final hand over of the keys to the new car, every step was explained and no pressure applied. We would definitely buy again from Motorpoint.

Just bought my new car from Edwin Ricci at Newport. He was really helpful and gave great advice. It’s my 3rd car bought from Motorpoint and you get a great car at an excellent price.
Thanks again.

Sales people were great, price ok, when we went to collect the car we were told it had been valeted and ready to go, when we looked at it the foot pedals were full of mud along with the foot well, and the previous owner must have had a rear dashcam, as the trunking where the cable had been was open and had to be put back. There was no hassle and all was corrected before we left.

Very helpful, and understanding when I had forgotten my log book and then left my house keys in the new car while I went to get them! The joys of getting older !!

I have been a long time Motorpoint customer, having bought my first car from them in 2001, and had over a dozen cars since. Despite this my last two purchases have rocked my confidence in Motorpoint. Firstly I purchased a Hyundai i10 a few months back for my daughter. The car was ok, but it was the end of the month and handover at the Newport branch felt rushed. There was TMP warning light on the dash and I was told it would clear after driving. It did not and I was faced with having to sort a repair myself and claim back the cost from Motorpoint. To be fair to Motorpoint they did pay quickly. A few weeks back I went to Motorpoint Newport again to collect a Ford Puma for my wife a week earlier. Straight away I realised there was a problem as the car was not ready. I was told “it was still being prepped” but after waiting for over 40 mins it was apparent there was an after market immobiliser fitted that I was not told of and they were have trouble moving the vehicle. I finally inspected the car, the engine bay was covered in sand and it looked terrible. The engine also had a loud tapping noise from startup. I had no choice but to reject the car and return home empty handed. A massive disappointment. After discussion with my wife we decided we no longer wanted the car and asked for a refund. To Motorpoint’s credit this was sorted quickly. Will I return to Motorpoint in the future for a vehicle? I’m really not sure.

Great choice,great purchase options, great customer service from Edwin.