I've owned my Movcan V80 since January 2026. It's been an incredible bike for the price we paid. I did have an issue with the headlight not working in July, so I contacted the company and sent a short... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Got a bike for my son while it was on sale nearly two months before Christmas. We’re now in mid-July, and the bike is still doing great! Never had an issue. Assembling the bike was quite straightforwa... Toon meer
I had perchased a replacement motor and it stopped working after three month… I received a 15 percent discount on the next motor. I feel I should have received a better discount after only four months... Toon meer
Hello guys my name is Will I own a movcan V30 super power ebike and I run my small maintenance company off of it! It’s literally saved my life! Only advice I have is let someone who know more about bi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Movcan Bikes – Premium E-Bikes Built for America At Movcan Bikes, we empower your ride with high-performance electric bikes designed for the U.S. lifestyle. Commute smarter, explore further, and ride greener—all with the confidence of risk-free trials, free shipping, and award-winning support. Why Choose Movcan? 🚴 30-Day Free Trial – Test your e-bike love it or return it, no strings attached. 📦 Free Shipping Nationwide – Delivered to your door, zero extra cost. 🔧 1-Year Warranty – Full coverage for worry-free riding. ☎ 24/7 Customer Support – Real help, anytime you need it. 🇺🇸 Made for American Riders – Engineered for U.S. roads, weather, and adventures. We’re not just selling e-bikes—we’re delivering freedom, sustainability, and joy on two wheels. ⚡ Start Your E-Bike Journey Today! Shop now at movean-bike.com
Contactgegevens
Verenigde Staten
- 1-888-998-4632
- support@movcan-bike.com
- movcan-bike.com
4,2
Goed
151 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 56% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
MOVCAN bike is great!
MOVCAN bike is great! A perfect commuter bike. Design is awesome, very cafe racer. Most importantly, the bike is so fun to ride.
Customer service is wonderful, quick to respond and tackle issues. Highly recommend MOVCAN.
14 januari 2026
Review zonder uitnodiging
This company has gone above and beyond…
This company has gone above and beyond to honor their product!
13 januari 2026
Review zonder uitnodiging
Bike arrived damaged
Contacted customer service, and they resolved the issue in a timely matter, sent out the part the next day.
24 december 2025
Antwoord van Movcan Bike
Hi there,
Sorry to hear about the issue. Could you please provide your order number and send us photos of the damaged bike, especially the cable connecting the battery to the motor? Once we receive them, we’ll work on a solution for you as quickly as possible.
Thank you for your patience.
The customer service at movcan is inhumane
The customer service at movcan is absolutely disgusting. Movcan accidentally shipped me 2 bikes on sale each for $600. I only ordered one bike. A customer support team member told me that since the bikes have not been shipped out yet that I will get a full refund and the other bike will be delivered. Movcan still shipped me both bikes and now want me to pay over $200 to ship it back. Absolutely disgusting and I have emails to prove it all.
22 december 2025
Antwoord van Movcan Bike
Hi there,
We’re sorry to hear about your frustration and would like to clarify the situation based on our records.
According to our system, we did not receive a cancellation request before shipment. Both bikes were processed and shipped normally. Your email requesting cancellation was received after both items had already been dispatched.
As outlined in our return policy, when a return is requested after shipment for personal reasons, the return shipping cost is the responsibility of the customer. This is why the return shipping fee applies.
If you do not wish to keep the extra bike, you may also refuse delivery, in which case the package will be returned to us automatically and the corresponding refund will be processed once received.
We value every customer and always aim to resolve issues fairly and transparently. If you’d like, our support team is happy to continue assisting you via email to find the most reasonable solution.
Thank you for your understanding.
Best regards,
Movcan Support Team
Customer service was able to fix my…
Customer service was able to fix my problem via email.
I was very satisfied.
My Movcan V30 Pro is an Awesome bike!!!
26 december 2025
We purchased the Movcan V60 Pro…
We purchased the Movcan V60 Pro Electric Bike for my son and he loves this bike. We have had a few minor issues but the customer service is excellent and has taken care of us tremendously!! If you are looking for a great bike at a great price, purchase this one!!!!
1 januari 2026
Review zonder uitnodiging
Love my movcan ebike
Love my movcan ebike. I only had one issue, but they were very quick to fix it. Took less than 24 hours to get a response and replacement parts shipped.
24 december 2025
Review zonder uitnodiging
I had an issue with my bike
I had an issue with my bike, but the support team at Movcan was very helpful. They addressed my concerns quickly and ensured the problem was resolved. I’m happy with the bike and the service provided.
19 december 2025
Review zonder uitnodiging
It’s great
It’s great! I take it everywhere I can! Love it!.
2 september 2025
Review zonder uitnodiging
“Movcan sets the gold standard for…
“Movcan sets the gold standard for customer service. Their team responds fast, shows up fully, and goes above and beyond to solve any issue. Professional, proactive, and genuinely committed—an absolutely top-tier experience.”
15 december 2025
Review zonder uitnodiging
This company continues to amaze me
This company continues to amaze me! I had a rear motor spokes fail, and they sent me a whole new one!.. And I had no tools so they showed what to do. Cannot speak highly enough about how great they are. Get the v30 pro max its the best. Handles hills with ease.
11 december 2025
Review zonder uitnodiging
Movcan v60
I have the v60. It’s a great bike and is very good price. I’ve had it for a year and it works perfectly fine. Overall good bike would recommend!
11 december 2025
Review zonder uitnodiging
Movcan has been a great company
Movcan has been a great company, with exceptional customer service on any need related to me electric bike. I recommend buying from this company in the future.
11 december 2025
Review zonder uitnodiging
I order a rear motor came few days ago…
I order a rear motor came few days ago thanks movcan
9 december 2025
Review zonder uitnodiging
Amazing customer service
First off I absolutely love my MOVCAN V60, I'm about 200 miles in since September and it's fantastic, sofa, powerful and very enjoyable. The customer service that MOVCAN has provided me personally is one of the best customer services I've ever dealt with! Not only were they super helpful but very understanding and empathetic to my issue, and they went above and beyond to correct my issue, and I have no doubt that if I need them for ANYTHING in the future, they will be there waiting.
10 december 2025
Review zonder uitnodiging
The customer service is AMAZING
The customer service is AMAZING! The response time on emails is less than 24 hours and are written by a customer service representative, not an automated system. The issue I was having with delivery was quickly resolved and the customer service was fantastic.
10 december 2025
Review zonder uitnodiging
I didn't receive the part I needed
I didn't receive the part I needed. For some reason it never got past the post office. But, when I contacted customer service I was able to get a refund. They were very kind and quick with the refund.
20 november 2025
Works great going uphill with pedal assist no problem it has plenty of power very satisfied
I have drove in about 42 miles so far battery life seems to be pretty good. Love to dual motor. Definitely has enough power to go up hills. Specially when you have it on pedal assist. I live in Michigan and it has been snowing so I haven’t had much chance to ride it more. I bought it about two weeks ago. for my birthday. The price was right for black Friday. But so far so good it is very comfortable. The only complain I have is I wish it had more instructions of how to use the display. I watched quite a few videos on YouTube to learn how to use it plus experimenting with it.
24 november 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.