Internet speed wasn't as good as advertised. We paid for the 5G router, which was £70 for 11 day hire. Despite only having the TV connected to the router, it still struggled with streaming and kept re... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to order. Fast delivery. Efficiency from the get go. User friendly. No hassle at all. Prepaid return Highly recommended
I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Toon meer
I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
Contactgegevens
20-22 Wenlock road, n1 7GU, London, Verenigd Koninkrijk
- info@movinginternet.co.uk
- movinginternet.co.uk
4,4
Uitstekend
656 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Product, Price and Service
Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.
3 mei 2024
Brilliant service
Brilliant service.
The connection was strong and perfectly served our purpose.
The customer service support was excellent, I had some exceptional circumstances and they understood and catered to that.
Thank you Dorothy for the assistance
23 april 2024
Review zonder uitnodiging
Brilliant service
Brilliant service! Posted next day, easy to set up and hi strength Wi-Fi..
25 april 2024
Review zonder uitnodiging
Very good company did what they said in website delivery on time easy return and deposit paid back ok Overall good service
Did as they said on website
25 april 2024
Excellent temporary WiFi solution
Brilliant service the router provided full WiFi coverage all around my house and worked better than a normal supplier I was able to run gaming, tv streaming, iPads and PC all at the same time with no issues. Very easy service to deal with would recommend to anyone very fast delivery and instant return of my deposit all in all very professional company. Thank you
17 april 2024
Fast, efficient and effective service.
The device enabled me to continue working for the 10 day period between moving house and broadband being installed. Additionally, customer service with Moving Internet was excellent. Thank you.
9 april 2024
Review zonder uitnodiging
First couple days the reception was…
First couple days the reception was acceptable but from day 3 to 9 appalling, hence the reason sending router back couple days earlier.
10 april 2024
Review zonder uitnodiging
Antwoord van Moving internet
Hello Sunil,
Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, I can see that your hire was for 10 days and the free tracking return label code shows that you returned it on the 9th day. Unfortunately, the customer service team had not been contacted about any speed-related issues during your hire. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we promptly arrange for a replacement device running on the alternative data network to be dispatched to the client.
We apologise for any inconvenience experienced.
Kind regards,
Moving Internet
Good, efficient, no fuss
They swiftly delivered a router which worked well, providing good and reliable broadband, during my house move. Fulfilled a vital need, easy to order, no fuss—generally they made it easy and uncomplicated. Would recommend. +
2 april 2024
Review zonder uitnodiging
Excellent
Easy, straightforward, and effective. We had a baby camera, laptop, and three phones on it. We watched Netflix at night too with no issues. Easily extended which we did because our permanent internet took a little long to install properly. Would use again and recommend!
5 april 2024
Review zonder uitnodiging
The router arrived promptly
The router arrived promptly, ordered on Saturday night for hire on the Tuesday and it was with me before 8am Tuesday. Easy set up; plug in and go, password on the modem.
We could play games and watch TV on the PlayStation and have a couple phones connected with little issues however if my sonwas then to put his switch console on or if we wanted to use the alexa that was too much and it would slow down to a regular buffer. I'd say that should be expected from a temporary device and we just adjusted our usage to accommodate it.
I was a bit worried about fines and not getting deposits back; the customer service made it very clear what day I needed to post on and they can see when I posted from the tracking info so no worries for if post is slow. It was one less thing to stress about when moving house and I would definitely recommend.
9 april 2024
Review zonder uitnodiging
Great product and service
Great product and service. Wifi was perfect for a busy working from home family.
11 april 2024
👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
11 april 2024
Responsive support
Dispatched quickly but as it was Easter weekend arrived after my contract started so they moved the contract start date. No dramas.
29 maart 2024
Review zonder uitnodiging
Fab service from Moving internet.
Fab service from Moving internet.
I had a major problem with my BT internet. I ordered a temporary modem from Moving internet, it came next day and worked straight away. Very easy to setup.
18 april 2024
Moving house
When moving house, we found out we would be without internet for over a week until installation completed. Having not heard of moving internet before, I was hesitant as to how good it would be but it did exactly as set out on its internet page. Router arrived swiftly (over a bank holiday weekend), plugged in and everything worked and internet speed was fast. Had to extend time period, was no trouble and easy to do. Router returned and deposit back in my account quickly. No negatives - brilliant service!
2 april 2024
Review zonder uitnodiging
AVOID - NOT TRUSTWORTHY
AVOID - UNTRUSTWORTHY COMPANY! Arrived days after the date it was supposed to, they refused to refund me, and then ghosted my emails sent about this (but funnily enough someone called Lillian was responsive when wanting my business). Am now going via my bank to get a refund. No doubt they will reply to this review with some rubbish, but my advise is to avoid.
_____
JUST ADDING TO THIS: as predicted, this company has replied to my review with a load of absolute rubbish. However, on a positive note, this has led to them rightly refunding me. I still have not received any reply from my last 4 emails though. Rubbish customer service, unless you hare yet to buy!
4 april 2024
Review zonder uitnodiging
Antwoord van Moving internet
Hello,
This has been looked into.
Regarding the late arrival of your assigned device, I can see you placed your order on just after midnight leading into Friday the 29th of March which was a public holiday in the UK (Good Friday) with a start date of 30th. Understandable Royal mail was not in full operation during the public holiday season which meant the device arrived after the public holiday(information was about public holiday delivery and dispatch times where also on our website).
I can see the customer service team emailed you to notify you about the delivery delay that would occure due to the order being made on a public holiday season .
I can also see you had contacted us to acknowledge you had ordered on a public holday and about it's impact on the delivery of the device.
I can also see the customer service team had replied you saying "you are not being charged for the days the device will be in transit to you, as your start date has been updated to have the delivery date as the start of hire date". But you had replied requesting to cancel the order, and the customer serviec team had replied to say you should reject the package when Royal mail delivers it(so that the order can be refunded when we get it back).
But you had later replied saying you had accepted the package. So the customer service team had requested the package should be posted back to us using the courtesy Free return label(Royal mail trackable label) in the package, and you replied the message.
But unfortunately the device was still kept for several days beyond when Royal mail delivered the device.
I can also see several emails were sent to find out/ask when you were going to send back the device to us (as our Free/courtesy return tracking code, showed the device had not been dropped off at any post office yet), but we didn't get any reply from you.
Kind Regards
Moving internet
Easy, quick and great wifi
Easy, quick and super simple. Router arrived the next day, wifi was great and the price was better than I was being quoted from the high street mobile providers. Would definitely use again next time I'm back in UK.
4 april 2024
Review zonder uitnodiging
We hired ypur equipment to enable us to…
We hired ypur equipment to enable us to have internet at a caravan park which has very poor mobile phone signal. It gave excellent internet enabling my grandson to play interactive minecraft with his friends during a very rainy holiday!
11 april 2024
Ver good service
3 april 2024
Happy customer
Happy to have found "Moving Internet" to provide us with Internet while moving house. Affordable price, fast service, it helped a lot. Thank you.
28 maart 2024
Review zonder uitnodiging
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