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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I really must agree with most reviewers that the system was so easy to connect to and use. Like they say, plug in and switch on. And away you go. We’re all so dependent on WiFi connection for everyth... Toon meer

Beoordeeld met 5 van de 5 sterren

I had to move due to short notice and hence not able to transfer the broadband on time to start at the new place. I rented Moving Internet for temporary wifi. Process is simple, the device was deliv... Toon meer

Beoordeeld met 4 van de 5 sterren

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Toon meer

Beoordeeld met 5 van de 5 sterren

I was moving moving home and needed to be online due to work and couldn't wait for the usual service providers to set it up. Searched for a temporary solution and Moving internet provided exactly what... Toon meer

Bedrijfsgegevens

  1. Internetaanbieder

Geschreven door het bedrijf

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

653 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Overall brilliant service

Overall brilliant service when most needed, router received next working day as promised and as described just plugged in and was up and running within seconds, download speed was good, enough for moderate requirements.

18 juni 2024
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service, faultless internet connection plug it in and your done, if only everything in life was so straight forward, will be recommending, thankyou so much

6 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 juni 2024
Review zonder uitnodiging
Logo Moving internet

Antwoord van Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Beoordeeld met 5 van de 5 sterren

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 mei 2024
Beoordeeld met 5 van de 5 sterren

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Got us connected when we were let down…

Got us connected when we were let down by our ISP during our house move. As we work from home this was critical and the equipment arrived the next morning following the news we wouldn't have internet connectivity for over a week.

23 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Life Savers

I have used the moving internet twice now and for both times it was for about 1 week. No drop in bandwidth, fast internet for videos and online meetings for two people. I cannot comment on how it would perform for multiple people and devices but the average speed was 35Mb.

1 mei 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good service but limited solution

The service and delivery of the router was good but the router had inconsistent functionality and at times poor signal. It was an expensive and rather limited solution while we waited for our broadband installation.

3 mei 2024
Logo Moving internet

Antwoord van Moving internet

Hello Michael,
Thank you for your feedback. We sincerely apologise for any
inconvenience experienced.

This has been investigated. Unfortunately, we were not made
aware of the speed challenges being experienced during your hire period. The only request we received during your hire period was the request to extend your hire period and the change of start date.

There are several external factors that can impact speed.
When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will immediately investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, had there been a data provider in the area with better speed, we could have organized a substitute device.

We apologise for any inconvenience this may have caused.


Kind Regards
Moving Internet

Beoordeeld met 5 van de 5 sterren

Excellent Product, Price and Service

Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.

3 mei 2024
Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service.
The connection was strong and perfectly served our purpose.
The customer service support was excellent, I had some exceptional circumstances and they understood and catered to that.
Thank you Dorothy for the assistance

23 april 2024
Review zonder uitnodiging

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