MoxyCarts Reviews 

Ordered product, took a month to receive, lied over and over again. Finally received. they would not fit the drain, immediately returned, now claim not received, have shipping receipt, will not refund claiming it is more than 30 days. Absolute con artists!

I would give it a zero but that’s not a choice. Clientele service is disgusting. It took 27 back-and-forth emails to finally to get clear instructions and address to return these poorly made and cheap products. Like some of these comments, I also share the same response in terms of how my purchase was processed. They did not show the exchange rate and as soon as I pressed on a button to confirm, it went straight to the purchase, and not to the page where it shows the total cost . Within about a minute I emailed them to let them know that I wanted to cancel my purchase because with the American exchange rate it was way too expensive and they did respond telling me that it was too late to cancel. I don’t believe the company for a second they are very deceiving and very dishonest, and their company will not go far because eventually customers will not trust this company and they will lose integrity and trust I say run away from this do not order one single item from this company .What a loss of time for me. I will never order online again unless the company has a good reputation., My bad I should always and everybody should always read reviews before ordering anything online lesson learned. It took a month before I received the product and then I got in touch with them like they they instructed me to do. Even after I wrote to them asking them to reimburse me. It continued going back-and-forth with negotiations telling me that I could keep it and giving me discounts up to 70% off. Even with the 70% off the value for the money was not there and good enough. These items could’ve been sold at a dollar store to tell you the truth that’s the kind of quality they were. Have finally gotten the last email giving me a return address and letting me know that it’s up to me to pay for the return products. I don’t know how much it’s going to cost me as this is the first time I ever order something and return it by mail. But whatever it costs, I refuse to give them a penny. I told them that I would give them a very bad review to warn others. I don’t know if that’s going to help because like me most people order without looking at reviews. The people working for these companies should be ashamed of themselves, knowing that this company has very poor reviews for customer service and it continue working for poor customer service, knowing that they are deceiving customers and lying to them.

Wrong size. Then no real return policy: only 20% of value or we pay full shipping ( unlike Amazon and several others ). Plus, even the fund return hasn’t appeared. I recommend avoiding this company!

PLEASE NOTE SHOPBOOSTA COMES UP ON OUR BANK ACCOUNTS WHEN BUYING ON MOXYCARTS.

I will never use this company again . Like other people there was far too much pressure to buy more items with pip ups after I pressed for 1 x sink plug. I pressed one wrong button and had no chance of cancelling my order. I was charged for 3 items not 1. Then warranty on top which I definitely did not choose.

I emailed customer support straight away to cancel the order. After my fifth attempt I had a response stating she would have to pass on my complaint to another part of the company. I quickly replied but she never responded.

Good experience, but too much pressure to buy other articles to my taste.

No paperwork on how to return items. No contact with company for nearly a month. Says they will get back to me but they dont.
Very unsatisfactory service.

This company has the worst customer service. I tried to contact someone 7 times to find out about my order with no luck. I have been waiting awhile for my order to be delivered. I will never order anything again with this sorry company.

They wouldn't take a temporary Visa number (red flag!), so I clicked PayPal (option now unavailable), and they charged it without listing the currency as USD or that they added shipping insurance. Then I was forced through a series of pop-ups for add-on products, with some boxes checked. Apparently, I forgot to uncheck shipping insurance and drain cleaner, and they were added to my order. I got frustrated and closed the tab, thinking that it would cancel the order, but no, the order went through on the first page, and if there was a confirmation page after the long series of pop-ups, I didn't see it. I called customer service and got an answering machine, so I emailed them, and they said they couldn't find my order. I emailed them again, and they said they can't cancel orders and that I'd have to wait to receive the items, pay to ship them back, and that they'd consider a refund if I sent them a picture of the items and packaging. The drain strainers weren't shipped for 20 days, so there's no reason the order couldn't have been cancelled and my money refunded. I sent documentation and asked PayPal for a refund, but they were okay with a vendor that charges you instantly and won't cancel orders. Other red flags included AI-generated photos and videos of the drain strainers, and a counter at the top of the page that says "106 items left in stock" and then counts down while you're on the page, only to return to 106 if you close it and come back.

I asked for help to return my order. No one is getting back to me…. I can’t return it without help.

Absolutely appalling service. Avoid at all costs! The goods are very low quality and the company overcharged. They assure you that you will get a refund if you are not satisfied but they fail to communicate.
I agree entirely with the review posted by Martin

I ordered two ‘drain-strainer plugs’ From Moxycarts (the company is actually registered as ‘Commerce Core UAB’ based in Lithuania, not the USA, as claimed. RED FLAG ALERT ) .
I opted to pay for the order via my ‘PayPal balance’ and went through a typical checkout process.
After authorising payment in PP I was redirected back to the ‘MOXYCARTS’ webpage and was instructed to ‘confirm the payment’ .
I assumed this would complete the transaction.However, there followed dozens of successive offers etc; all of which I declined.
Eventually, l managed to escape the maze and complete the transaction.
I was thanked for my order and sent a confirmation email: basically an invoice / breakdown of my order containing the following ‘summary’:

2 x Drain Strainer + Warranty £33.96
2 x Drain Strainer £21.98
Shipping & Handling £4.99
Original Price £171.84
Total Savings -£115.90
Order Total £60

Instead of the expected charge of £21.98 (which was supposed to include the promotional discount and free p&p) I was billed for an additional 2 strainers Inc warranty, that I definitely didn’t order, and a further £4.99 shipping totaling £60.00.
I immediately contacted their Customer Services, threatening to open an official PayPal case, contact Trading Standards and post negative reviews with TrustPilot etc unless I was refunded for the unauthorised ‘extras’.
’ They responded with the usual delaying tactics etc and after the usual tit for tat exchanges I opened a PayPal case.
I’m still waiting for delivery and I guess all I can do now is anxiously await the outcome.
I’ve since discovered ‘Moxycarts’ is a relatively new venture and these might just be ‘teething problems’ but there’s lots of people who have fallen foul of this ‘company.
If my review doesn’t deter and you decide to proceed with ordering goods from this company I advise:

‘caution, caution, above all…caution!’

I appreciate that I should have done more research as, unfortunately, this type of ‘activity’ is becoming all too common these days. You live and learn, I suppose, but it can prove an expensive and demoralising process.