We used MP Moran to fit four full bathrooms, which we brought the designs in to them to do. While it started off well, there were multiple issues with the wrong products being delivered (a single bath... Toon meer
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Lees wat reviewers zeggen
I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Toon meer
Bedrijf heeft geantwoord
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Toon meer
Bedrijf heeft geantwoord
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Elektrische apparatuur winkel
- Isolatiemateriaalwinkel
- Hoveniersbenodigdheden winkel
- Houthandel
- Loodgieterwinkel
Over MP Moran
Geschreven door het bedrijf
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contactgegevens
London, Verenigd Koninkrijk
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Uitstekend
3K reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van MP Moran
Hi , thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Always great service
30 januari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Online Order Issues, need to improve internal systems
Purchased a clearance item online and after five days I hadn't heard anything. I called them and the guy was nice but it turned out the item was already sold. I complained as it was still a current item and asked him to escalate the complaint, no call back. Again a few days pass and I call again in the hope that they were ordering me one in.....sadly no, I was just forgotten about. at this point the item was still on their website to order. Refund finally actioned almost two weeks after initial order. Later I get an email to say a branch had found one but I didn't receive a satisfactory confirmation of condition so decided not to proceed. There are similar reviews to mine on Trustpilot, the company needs to review their internal processes.
29 januari 2026
Antwoord van MP Moran
Good Afternoon,
We are sincerely sorry for frustrations caused,
We have been very short staffed recently which is why there's has been a delay in response, and the gentleman you were dealing with has now left the company but we are back a full function now,
I'm terribly sorry for the wait in refund this should of been actioned immediately as part of our procedure,
This is being investigated and a complaint was raised but as myself the manager of the department was on paternity leave i had not yet seen your complaint,
I assure you this is not how we operate nor will this happen again,
I hope you give us another chance to show that our customer service is exceptional,
If you have any further queries please feel free to contact Customersupport@mpmoran.co.uk and ask for Luke as he is the manager of the department,
Many Thanks,
Luke Rathod
They went above to find my missing item…
They went above to find my missing item i ordered. Really happy with theirs customer service. Highly recommend 👌
9 februari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Dear Csaba Ben and Team
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heartfelt thanks to you all as a branch and online service. Your store is incredible. Thank you so much indeed Claire
6 februari 2026
Review zonder uitnodiging
Antwoord van MP Moran
Hi Claire, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Simple ordering system
Simple ordering system, quick delivery and very professional throughout the process. Heavy fire boards delivered and placed very tidely in the garage.
9 februari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Items were exactly what I wanted.
Items were exactly what I wanted.
The prices were reasonable.
And delivery was right on time.
9 februari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good company to deal with
Good company to deal with , quick delivery and well packaged
8 februari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good old fashioned customer service
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he's even asked there advice and got excellent responses from there staff. This is great old fashioned customer service, and I will be using them.
5 februari 2026
Antwoord van MP Moran
Hi Pamela, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I’ve still not had my order as an error…
I’ve still not had my order as an error occurred and the wrong item was attempted to be delivered. No contact from the company so I’m having to chase what’s going on. Not a great experience so far.
8 februari 2026
Antwoord van MP Moran
Hello Neil,
We are sincerely sorry for any frustrations caused,
We are going to look into this shipment and investigate as to why the incorrect goods have been shipped to yourself,
Someone from our customer support team will contact you shortly to resolve this situation for yourself, and answer any queries you may have,
Many Thanks,
Luke
Antwoord van MP Moran
Hi Nigel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Top guys
Since I joined it has been great service
Jamie and Paul from West Hampsted helping with deliveries
And also Dave the delivery driver from Willsden branch ,fast , polite, and easy drop-off. Top service!
13 februari 2026
Review zonder uitnodiging
Antwoord van MP Moran
Hi Jurgen, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy to use website and ordering…
Easy to use website and ordering process. Quick delivery and easy to contact.
Good product too!
6 februari 2026
Antwoord van MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I ordered an item from you last…
I ordered an item from you last Thursday 5th before the 1pm deadline. I paid extra for next day delivery and the item did not turn up so I had to email you on Monday and was informed the item had not been dispatched and you issued a full refund. This was very inconvenient as I needed the item for Saturday 6th and you did not deliver on your promise. I also waited In all day for the delivery on Friday and I was unable to complete the job I had booked in for the Saturday as I didn't have the tool required to do the job.
5 februari 2026
Antwoord van MP Moran
Hello Carl,
I am sincerely sorry for any frustrations caused, We at MP Moran do not accept this type of service,
We will be investigating as to why the branch had not dispatched your order when given it with notes to say it was a next day delivery,
If you wish to speak with the Higher management surrounding this situation to better explain what happened, please feel free to contact Customersupport@mpmoran.co.uk
Many Thanks,
Luke
Easy to use website and great products…
Easy to use website and great products at good prices. Package arrived next day. Very convenient, great service and will definitely use again.
29 januari 2026
Antwoord van MP Moran
Hi Jon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Nothing gone wrong but your website…
Nothing gone wrong but your website didn’t mention package and handling charge I only found when I received the invoice
5 februari 2026
Antwoord van MP Moran
Hello,
We are sorry for any frustrations caused,
It does state the price of shipping when selecting the type of shipping you'd like,
We will look into if this isn't clear or visible for the customer and have this changed,
Again so sorry for any frustrations caused,
Many Thanks,
Luke
Antwoord van MP Moran
Hi Paul, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I got what I needed
I got what I needed, at a great price compared to other supplier's on click and collect very, easy
5 februari 2026
Antwoord van MP Moran
Hi Simon, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Great customer service
23 januari 2026
Antwoord van MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I was very impressed with the customer…
I was very impressed with the customer service, even though I left empty-handed. The item I wanted was not in stock, but the young man who served me was professional and painstaking.
I could not have asked for more.
6 februari 2026
Review zonder uitnodiging
Antwoord van MP Moran
Hi Seth, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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