I have been with Mpowered for just over a year now without issue. My major gripe is how difficult it has been to make an overpayment after selling shares from a sharesave scheme which had... Toon meer
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Very smooth processing and digital experience. Pricing is competitive and offers good value to the customer. Whenever there has been an issue, my BDM Simon Wilson has been just a phone call away and b... Toon meer
Bedrijf heeft geantwoord
Placed a case for a first time buyer yesterday with MPowered Mortgages and received the mortgage offer within 11 minutes… Clients were very happy to receive their offer so quickly. I’ve used MPowered... Toon meer
Bedrijf heeft geantwoord
We had a slight hick-up with the client's credit file ( due to internal IT issues) but the BDM answered his phone, escalated the issue, and told me clearly what I needed to do. At valuation, the prope... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MPowered
Geschreven door het bedrijf
Home of the One Day Mortgage™.
You need certainty for life’s biggest financial decisions without the hassle and jargon that comes with it.
We’ve revolutionised the mortgage process from start to finish with our unrivalled MPowered platform, giving brokers and their customers control and certainty over their financial future. Harnessing tech, data and AI, we’ve transformed the way you make applications leaving you more time for your business and your customers.
MPowered Mortgages are simple, fast, stress-free mortgages you’ve been looking for.
Built for the 21st century, we provide a fully digital and trackable application process that gives you a certain decision within hours rather than weeks.
MPowered for Intermediaries
MPowered for Customers
MPowered Blogs
Contact Us
Contactgegevens
Pannell House, GU1 4HN, Guildford, Verenigd Koninkrijk
- 0800 260 5949
- hello@mpowered.co.uk
- mpowered.co.uk
4,0
Goed
250 reviews
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Very frustrating
It took 2 hours to initially key the application with no help and no contact numbers; clunky and frustrating system. Post submission - very difficult to get hold of office staff for help and again a clunky system. I question whether the underwriter fully understood the case and if he/she didn't made no attempt to pick up the phone to discuss. After going around in circles we needed BDM intervention to get an offer issued.
12 juni 2024
Antwoord van MPowered
Hi Clare,
Thank you for your valuable feedback. We are dedicated to continuous improvement and greatly appreciate your input in enhancing our services.
You can find our contact details on our website, emails and social media pages, as well as utilise our live chat tool for fast assistance.
We're pleased that Ryan was able to help you and complete your case. We have carefully reviewed your experience to identify opportunities for improving our processes for our broker-partners in the future.
Best regards,
BOps at MPowered Mortgages
Broker support lacking
Broker support at present not able to keep up with level of business/technology.
11 juni 2024
Antwoord van MPowered
Hi Ian,
Thank you for taking the time to leave us a review, we value your input in helping us enhance our service.
We're happy we could issue your offer within our 8-day service level, but are sorry you did not have the experience you expected from us on this occasion. We've reviewed your communications with our Broker Operations Team to see how we can improve our processes for our broker-partners in the future.
Kind regards,
BOps at MPowered Mortgages
Took 3 weeks from application to offer
Took 3 weeks from application to offer. Slow compared to most mainstream lenders.
12 juni 2024
Antwoord van MPowered
Hi David,
Thank you for taking the time to leave us a review, we value your input in helping us enhance our service and take all feedback seriously.
We're sorry you did not receive the level of service you expected from us on this occasion. As some parts of your case were not fully-automated, our underwriters had to carry out further assessment. We've reviewed your case to see how we can improve our processes for our broker-partners in the future.
All the best,
BOps at MPowered Mortgages
Great system
Easy to use system but seemed like a lot of additional queries post submission.
11 juni 2024
Antwoord van MPowered
Hi Sarah,
Thank you for your feedback. We're dedicated to continuous improvement and value your input in helping us enhance our services.
As a responsible lender, our underwriters are committed to thorough assessments where they're required to ensure the best outcomes for our clients. We've reviewed your case to see how we can improve our processes for our broker-partners in the future.
All the best,
BOps at MPowered Mortgages
Very quick and easy system
11 juni 2024
Antwoord van MPowered
Hi Sally,
Thanks for your great feedback. We hope we can assist you with another speedy case very soon!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
It was a nice application process and…
It was a nice application process and quick to offer - no complaints!
10 juni 2024
Antwoord van MPowered
Hi Lucy,
Thanks for taking the time to leave your review. We're delighted we could deliver such rapid results for you.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Many thanks,
BOps at MPowered Mortgages
Sunday evening and I submitted my app in a few minutes...
Sunday evening and I submitted my app in a few minutes...Positively surprised as I was dreading a long process. As a new broker I found this is one of the most intuitive and easy to use systems.
9 juni 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi Rina,
Thank you for taking the time to leave us such a positive review! We're pleased to hear you're enjoying our always-on platform.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Brilliant, AI, brilliant people
Fantastic personal service rather than the common way of going through a process.
The AI system is amazing but it's great to know there are real people behind it and my client is delighted!
31 mei 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi Simon,
Thank you for taking the time to leave us a 5-star review! We're pleased to hear you're making the most of our platform.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks again,
BOps at MPowered Mortgages
Very good!
Sourcing well, got an offer the next day. Will strongly consider m powered again.
9 mei 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi Tom,
Thank you for taking the time to leave us such a positive review. We're so pleased to hear you received a speedy offer from us!
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Took 2 months to get an offer
Took 2 months to get an offer. The only thing good about Mpowered is the rates. Most times when you call there’s a long wait until someone answers and the underwriting process is diabolical- in 27 years of being an advisor , I would say the experience of using Mpowered is one of the worst I’ve experienced. The bdm is also no help at all.
5 juni 2024
Antwoord van MPowered
Hi Rachel,
Thank you taking the time to leave us a review. We're sorry to hear you haven't had the experience you expected with us. We take all feedback from our broker partners and borrowers very seriously.
Our Transformation Lead will reach out to you on Monday to discuss your experience further.
All the best,
BOps at MPowered Mortgages
quick easy and fast process
quick easy and fast process, particularly liked how it prefilled the credit commitments from the credit file a real time saver if clients have a few commitments
5 juni 2024
Antwoord van MPowered
Hey Kathryn,
Thank you for taking the time out to leave us such a positive review! We've worked hard on developing features that are useful to our broker-partners and are pleased to hear you're loving enhancments to our credit commitments tab :)
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
BOps at MPowered Mortgages
Not all mortgages are written equal !
We felt everyone deserve an equal treatment. Lender turned up for this foreign national couple when the computer literally said no! What seemed impossible eventually became a journey to a new beginning for a hardworking family. Amazing work from Simon and Teri.
6 juni 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi Charles,
Thanks for this fantastic feedback! We're glad our extensive foreign nationals criteria made the process easier for your clients.
We've passed your comments on to Simon and Teri, who'll be pleased to hear this.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks again,
Experience Team at MPowered Mortgages
Offer within 20 minutes!!!
I have used MPowered a few times now and in each case the mortgage offer was issued very speedily, the last application took 20 minutes from completing the application to offer. Technology is pretty simple to use, intuitive and easy to upload documents where required. Rates are competitive too, definitely use again!
31 mei 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi David,
Thanks for your 5-star review! We're so pleased to hear you're enjoying our platform and that it's delivering rapid results for your clients.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
Experience Team at MPowered Mortgages
Systems not working correctly
Systems not working correctly, customer service deplorable. Keep getting reminders to do things that the system won't allow. Customer contact terrible
31 mei 2024
Antwoord van MPowered
Hi Scott,
Thank you for sharing your feedback. We're sorry to hear that your experience with us so far hasn't been a positive one.
Since your case is in progress we can't offer more detailed assistance over TrustPilot. A member of our Broker Operations team will reach out to you on Monday to help you with your application.
All the best,
Experience Team at MPowered Mortgages
** Update **
Hi Scott,
We hope that your call with our team was helpful and can see that your case has progressed.
All the best,
BOps at MPowered Mortgages
very very different to every other…
very very different to every other lenders system, and not particularly clear or strightforward.
It's quite difficult to get help on how to work your way through the strange system. Not easy to find a contact number to get help
29 mei 2024
Antwoord van MPowered
Hi Mark,
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention.
We've worked hard with brokers to ensure that the tools we're building are intuitive and we regret that our platform hasn't met your expectations. We're committed to continuous improvement and value your input in helping us refine our services.
You can access live chat during your application for instant help from our Broker Operations team. Our team is also available via WhatsApp and phone. You can find all contact details on our website at mpowered.co.uk/intermediaries/contact. We noticed you didn’t use the live chat feature, which could have provided immediate support.
We see you’ve been in touch with our Broker Operations team and your key account manager several times via phone. Our Transformation Lead will reach out to you on Monday to get more detailed feedback and see how we can better support you in the future.
All the best,
Experience Team at MPowered Mortgages
First time using them
First time using them. Only reason it's 3 star and not 2 is because (eventually) an Offer was issued. Poor service overall, starting when a BDM didn't get back to me as they said. Repeated requests for more and more forms when it was abundantly clear it was easily affordable. I don't think they're empowered at all, as a result of their funding model.
15 mei 2024
Teri was supportive in every way…
Teri was supportive in every way possible throughout my underwriting experience. I was impressed with her knowledge & quickness with assessing my application and thank her for her expertise.
22 mei 2024
Review zonder uitnodiging
Antwoord van MPowered
Hi Grace,
Thanks for taking the time to write this amazing review! We've passed your comments on to Teri who'll be thrilled to hear this.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
Experience Team at MPowered Mortgages
Good underwriter
I had a very bad start with its BDM and the complexity of its IT system, but Somy from the broker support team was very helpful, and the underwriter, Teri, was especially patient. My clients are first-time buyers (FTB), and the source of their funds is complex. I had numerous calls and emails with Teri, sometimes even 4-5 times a day via email. She replied to me straightaway and sorted the problems one by one. The clients nearly gave up two times, but we finally completed this deal with Teri’s help. My clients and I owe her a big thanks, and we will recommend her service to anyone who needs it. All the best.
17 mei 2024
Review zonder uitnodiging
What a refreshing change
What a refreshing change.
Great experience as a broker and also my client is extremely happy with a quick outcome within 24 hours application to offer! My client is wanting to make this is quick sale process, this looks like it maybe.... Well Done M Powered :-) a tick in the right box
15 mei 2024
Antwoord van MPowered
Hi Emily,
Thanks for sharing your experience! It's amazing to hear that both you and your client benefitted from our speedy system.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
Thanks,
Experience Team at MPowered Mortgages
Antwoord van MPowered
Hi Daniel,
Thank you for the 5-star review! We're happy you enjoyed the speed of our service and hope we can help you again very soon.
If you’d like to discuss your case in more detail, please email us at experience@mpowered.co.uk and we'll happily arrange this.
All the best,
Experience Team at MPowered Mortgages
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