Sent this company a laptop to sell and did not hear anything back from them. Tried to contact multiple times, no response. Be wary of using this company for selling items.
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Lees wat reviewers zeggen
Thought I was going to get $20. But no. Didn't have an apple battery but a better working 3rd party battery. Plus other problems. Offered $5. Tutez needed more categories about condition. Saying lapto... Toon meer
Bedrijf heeft geantwoord
The whole process of selling my damaged Macbook Air with Tutez was simple, efficient and reliable. You apply online and are given a quote, then receive an email with clear instructions, send off y... Toon meer
Claims both my iPad and Microsoft surface never arrived. Given they were sent on different days from different post offices, the chances of both being lost by Australia post seems vanishingly small.... Toon meer
Bedrijfsgegevens
- Mobiele telefoon recycle- en unlockservice
- ook in
- Computerwinkel
- Elektronicawinkel
- Winkel voor tweedehands computers
Geschreven door het bedrijf
Sell and recycle your devices at Tutez Australia. We offer Australia's fastest (Payment in 8 Business Hours of receiving it) and safest way to sell your Used or Broken Devices. Check your device value with our instant valuation through our website now.
Contactgegevens
412/530 Little Collins, 3000, Melbourne, Australië
- (03)90149608
- info@tutezaustralia.com
- mrtutez.com.au
2,5
Slecht
140 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy with the experience
Wasn’t sure what to expect being my first time trading in a device, but the team at Mr Tutez were upfront and honest throughout. Would be happy to use them again if I never am looking to sell
23 juli 2021
I got a lot less than i was expecting…
I got a lot less than i was expecting ($150 V $300)
22 juli 2021
Antwoord van Tutez Australia
Hi Daniel
Thank you for taking the time to write a review.
Your order selection described the device as 'fair condition', and no issues.
The device we received had significant dents and scratches, which we consider as poor cosmetic condition.
The screen also had issues with the backlight, with some white pixels present.
As such, we have to revise the offer, given the difference in cosmetic condition, and screen issues.
We always offer our customers the choice to have the device sent back to them, should they not be happy with the new pricing.
We are happy to discuss further, either by email or phone call.
Regards
MrTutez
Very professional & trustworthy
Very professional & trustworthy
Prompt service
Money in the bank within 48 hrs!
Can highly recommend
20 juli 2021
Very comfortable with this place in…
Very comfortable with this place in selling in objects the employer was very respectable
14 juli 2021
Antwoord van Tutez Australia
Hi Michelle
Thank you for taking the time to leave a review.
We are glad you had a positive experience with Tutez Australia.
Regards
Mr Tutez
decent thought it was a bit harsh the…
decent thought it was a bit harsh the price big drop cause a few scratch around the edges but overall decent
14 juli 2021
Antwoord van Tutez Australia
Hi Matthew
Thanks for the review, we are sorry to hear that you are unhappy with the revised offer and please allow us to provide further details.
We received 2 devices from you.
Both devices were originally described as good cosmetic condition, but upon receipt, both were found to be in very rough shape, with major dents on 4 corners. As such, we have to revise the prices to reflect as poor cosmetic condition due to the dents and scratches found on both laptops.
We understand this may be frustrating, so if a customer is not happy to accept the revised prices, we always offer to return the devices to you at our own expense. If you like would like any further clarification on your sell order, kindly ring us at (03) 94924843, our staff is always ready to assist you.
I will say very good.
12 juli 2021
Pretty good!
10 juli 2021
Excellent service
Excellent service. I was given a great price for my old MacBook. Much better to sell it then have it collecting dust on the desk. Payment was quick and easy. I highly recommend this company.
1 juli 2021
Tutez kept to their word and paid the…
Tutez kept to their word and paid the amount agreed online. Very easy to deal with and the process was seamless.
29 juni 2021
Easy, fair price for good sale- would use again!
Really easy to use, provided paid postage and was fair with quotes on purchases. And offered to return items if I didn’t agree to revised quotes, which I didn’t end up needing. Payment was almost immediate on agreeing to quotes. Would def use again and recommend.
27 juni 2021
Excellent business
Excellent business, highly recommended. Always easy to deal with. Thanks
25 juni 2021
Friendly & efficient process
Easy to use website and process for evaluating your device.
Shipped everything in with my own box and heard from Tutez the same day it was delivered to them.
Honest evaluation and very quick payment. Overall very pleased and would definitely use again.
17 juni 2021
Seamless transaction
Great service. Was paid the agreed amount and it was all done on the same day. Thank you
12 juni 2021
Antwoord van Tutez Australia
Hi Luke.
Sorry to hear that on this occasion you experienced a longer time than you would have been happy with.
As we explained to you by email, the delay was due to Australia Post, especially during slowdowns related to COVID-19.
As soon as we received your device, we emailed you and started the assessment.
We sent you the results of assessment the same afternoon.
We provide free standard shipping through Australia Post, and our customers can upgrade to Express Post if they choose to.
Kind regards
MrTutez
Great service
Definitely helped me out in a pinch - they’re product evaluations are honest and fair— good service. Great customer service and response time.
25 mei 2021
I filled in the detail of the computer…
I filled in the detail of the computer and what was wrong with it. ( broken screen ), now that I think about it I should have just used my home and contents insurance and paid the $600 excess and gotten a new MBP.
Anyhow, I’ve received the pre paid bag to send it to Tutez and all I’ve got to do is send it and fill in my bank details so I can get paid the amount agreed on.
17 mei 2021
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