Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is... Toon meer
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Lees wat reviewers zeggen
Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came ou... Toon meer
I would like experience with MISS.CLAIR WAINWRIGHT who is working in Metropolitan Thames Valley and I am extremely happy with her job ,including her commiunication,perfect manner ,hope her job is... Toon meer
Bedrijf heeft geantwoord
I had a serious and worsening leak issue in my flat, and Chris A went above and beyond to help move things forward. He took the time to understand the situation properly, reviewed the damage by vi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We believe everyone should have access to a home and the opportunity to live well.
Contactgegevens
Bristol, Verenigd Koninkrijk
- mtvh.co.uk
3,7
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Shubham Sajwan was very helpful and…
Shubham Sajwan was very helpful and patient, raised all repairs
14 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your lovely feedback. I have passed your review on to Shub and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Lee
Ishan was very helpful very polite got…
Ishan was very helpful very polite got all what I needed sorted out
10 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your lovely feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Lee
Excellent Customer Service form MTVH
I made acall to Metropolitan and spoke to a lovely gentleman called Shubham Sajwan. He was very polite and professional.
He was patient and listened to my query and went over and above to support me.
He explained the process clearly and let me know the steps and who would be contacting me. He resolved the issue and I am so grateful there are still helpful staff out there. Thank you Shubham, you made my day.
Eugenia
10 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your lovely feedback. I have passed your review on to Shub and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Lee
14 REFERENCE NUMBERS FOR 1 REPAIR
I have been waiting 13 months for a repair to my toilet which does not flush and constantly smells of sewage.I am now on a 14th reference number with all prior reference numbers cancelled.I have had 7 visits yet all MetWorks have insisted on is take photographs.
27 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Very helpful
What made my experience good was ishan was very helpful and understanding on my repairs, that need to b addressed and gave me dates that suit me.
9 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your lovely feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Lee
I’m a resident of the church Croft…
I’m a resident of the church Croft Nottingham. The services are very good and they they are very helpful to me in every situation
8 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Thank you for listening Michael!!
Spoke to Michael today about a query and he patiently listened to my whole ordeal, empathising with me all the way. I felt genuinely heard for the first time in a long time. He guided me on my next steps and all the options available to me. I felt really helped, thank you so much!
7 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your lovely feedback. I have passed your review on to Michael and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Absolutely awful company MTVH are…
Absolutely awful company MTVH are totally incompetent, they take regular payments for alleged maintenance services that they never do, in fact they never visit the site! This has to be investigated as a scam, they should be shut down by the ombudsman.
2 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee.
I would like to leave a review for… Samuel kwarteng
I would like to leave a review for Samuel Kwarteng at MTVH.
He assisted me today with quite a complicated issue, which he was able to resolve efficiently. Throughout the whole process, he remained very polite, respectful, and professional. Nothing was too much trouble for him, and he went above and beyond to make sure everything was sorted.
I am very grateful for his help and the excellent service he provided.
2 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning,
Thank you very much for your feedback - I have passed your review on to Samuel and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Unsafe
Possibly the worst freeholder, we’ve had mutiple fire safety installations, all failed, workmen illegally entering flats, fire doors adapted so they no longer close, two different letters on one day, one telling us to evacuate and one to stay put in an emergency, our front gate and block doors not working for 5 months, multiple thefts of our post and packages in this period. MTVH need to seriously look at all of its processes. We are not safe and do not feel safe.
1 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Amazing team
Amazing team, had my leak repaired within a week. Just had my bathroom re floored and new ceiling, it looks amazing. Im so happy, thanks to Paul for coming out late evening. Thanks to Andy, who's team did an amazing job on my bathroom. Can't thank you all enough, much love to MTVH.
1 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Justyn
Thank you very much for your feedback. I have passed your review on to Andy and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
I rang in today to report a repair I…
I rang in today to report a repair I needed done urgently. It was so lovely to have a man called Ishan answer the call as he was polite, understanding, spoke calmly and took his time to understand my personal need and request. Handled my request promptly. Extremely professional. Thank you Ishan.
1 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Vivian,
Thank you very much for your feedback - I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful customer service by Ishan.
Very helpful customer service by Ishan.
Thank you.
1 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Olani,
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
Paul was extremely helpful despite the…
Paul was extremely helpful despite the system being down, he was unable to complete while I was on the call due to the system failure but called me back to give me an update and reference number for the job,
1 april 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Nichola,
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
negligent and dismissive
I have been without a working toilet for over a month and MTVH are very dismissive at this fact. The average time between each visit has been weeks as their team takes a significant amount of time to approve the works suggested by their drainage contractor.
We know the issue and what the suggested next steps are, but MTVH are taking significant time to approve. Until then, they are conscious I have no working toilet and offer no attempt to help despite me paying service charge every month for such basic support.
30 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. Please be advised a member of the contact centre will reach out today to discuss.
Many thanks
Lee
I’ve just spoken to Paul he was very…
I’ve just spoken to Paul he was very polite and helpful with a repair that needs sorting out
30 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Nicholas,
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very helpful and thank you very much…
Very helpful and thank you very much for such a detailed response
27 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Ania,
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18 maart 2026
Review zonder uitnodiging
Antwoord van Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
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