John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Toon meer
Bedrijf heeft geantwoord
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John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Toon meer
Bedrijf heeft geantwoord
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today 😊
Bedrijf heeft geantwoord
The gentleman I spoke to was polite and understanding about my enquiry. He has done all he can do at his end for me, now it’s just a matter of waiting again for the repairs department to contact me.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Clarion Housing
Geschreven door het bedrijf
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContactgegevens
More London , SE1 2DA, London, Verenigd Koninkrijk
- www.myclarionhousing.com
4,4
Uitstekend
19K reviews
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What went wrong this time,where to…
What went wrong this time,where to start the most useless money grubbing housing association in the world.
Three years we have been trying to get them to fix our completely degraded and hole ridden kitchen floor
We have a weed growing up through the front of our house which is now growing out of the window frames ,upstairs.
Drain pipes which have become disconnected a roof that is leaking all of which have been reported and none which have been addressed
These are just the most urgent repairs,when we report they send a surveyor out with promises that never ever come to anything.
They are a disgrace of the highest order ,to leave two elderly and disabled people in these conditions ,they should be defunded and nationalised
27 oktober 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Repairs
Nichola was very helpful, arranged an emergency call out
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Mary,
Thank you for your feedback. We’re pleased to hear that our colleague was helpful and able to arrange an emergency callout for you.
Regards,
Annabelle
Easy and straight forward giving the…
Easy and straight forward giving the necessary information
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello Chanel,
We’re pleased to hear that you found the process straightforward and received the information you needed. Thank you for taking the time to leave your feedback.
Regards,
Annabelle
Nicola was very helpful and polite…
Nicola was very helpful and polite dealt with my request for repair with understanding very helpful
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Kelly,
We’re pleased to hear that our colleague was polite, helpful and understanding when dealing with your repair request. Thank you for your feedback.
Regards,
Annabelle
Straight to the point
Straight to the point. Resolved it within minutes
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Jason,
Thank you for your feedback. We’re happy to hear that your query was handled efficiently and resolved so quickly.
Regards,
Annabelle
Fast and friendly staff.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello,
Thank you for your feedback. We’re pleased to hear that you received prompt and friendly service.
Regards,
Annabelle
Nichola was really helpful and…
Nichola was really helpful and understanding. I felt listened to, which is a big relief.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Ellie,
Thank you for sharing your lovely feedback. We’re pleased to hear that our colleague was helpful and understanding, and that you felt listened to and supported throughout your experience.
Regards,
Annabelle
I would give zero if i could thinking…
I would give zero if i could thinking of renting from these i would literally go to any other housing available hypocritical is not the word do nothing for tenants just take your money.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Claire,
We’re sorry that you feel dissatisfied by the service you've received. We take feedback such as this seriously and have sent you a private message requesting further information so that we can review the matter in more detail.
Regards, Nimi
Prompt reply to my questions
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Lesley,
We're pleased to hear you received a prompt response to your questions and that our team was able to assist you quickly.
Regards
Nimi
The gentleman I spoke to was polite and…
The gentleman I spoke to was polite and understanding about my enquiry. He has done all he can do at his end for me, now it’s just a matter of waiting again for the repairs department to contact me.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Susan,
We're pleased to hear our advisor was polite and understanding and did all they could to assist with your enquiry.
We appreciate your patience while the repairs department review your case.
Kind Regards
Nimi
I had a virtual chat with Hollie at…
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today 😊
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sandra,
We're delighted to hear that Hollie was able to assist with your enquiry and work quickly to help resolve the issue.
Kind Regards,
Nimi
Thank you so much Mr
Thank you so much Mr. John Holden. You handled my query with care and showed alot of patience with me. It was nice to have a respectful person who took extra care when dealing with me as a customer.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Morning,
We're delighted to hear that John handled your query with care and patience. It's wonderful to know you felt respected and well supported throughout your experience.
Regards,
Nimi
John sorted my problem out very quickly…
John sorted my problem out very quickly and with a appointment as well.
Very easy to do .
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good Morning,
We're pleased to hear John was able to resolve your issue quickly and arrange an appointment. It's great to know you found the process easy to use.
Regards,
Nimi
Mould Repair
John Holden
Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up to 16.11.26 then I was allocated an appointment which I did not choose .Very confusing and got the least useful date too
22 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Vicki,
We're pleased to hear John was helpful. We're sorry the repairs booking process was confusing and that you were allocated an appointment you didn't choose. We've shared your feedback with the relevant team.
Kind Regards,
Nimi
Agent got me the answer quickly
Agent hot me the answer quickly
21 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Lauren,
It's great to hear that your query was answered quickly and that you received the information you needed. We're pleased that our agent was able to assist you efficiently. Thank you for your review.
Regards
Nimi
A cracking service from Mary Anne today…
A cracking service from Mary Anne today got 4 jobs all booked in and ready to be sorted. Great comms very polite a treat to deal with.
A+++++++++++++ service
21 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Jonnie,
It's wonderful to hear that Mary Anne was able to help get all four jobs booked in and ready to be resolved. We're pleased that you found the communication clear and professional, and that she was a pleasure to deal with. Thank for your kind words.
Regards
Nimi
answered my query quickly and got…
answered my query quickly and got matter sorted. very good service.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Martin, It's great to hear that your query was answered promptly and that the matter was resolved quickly. We're pleased that you received very good service.
Regards, Nimi
John was very helpful
John was very helpful, didn't even mind the extra work I gave him when I changed my mind about a repair appointment.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sylvia,
We're pleased to hear that John was able to assist with your repair appointment and provide helpful support throughout. Thank you for your review.
Regards,
Nimi
the online chat was easy to use
the online chat was easy to use. John was very helpful and passed my enquiry onto the relevant department.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sam,
It's great to hear that the online chat was easy to use and that John provided helpful support with your enquiry. We'll be sure to share your comments with John and the team.
Regards
Nimi
Live chat with a lady called Janice
Live chat with a lady called Janice. Enquiry sorted with no issues
20 oktober 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Joanne,
It's lovely to hear that Janice was able to resolve your enquiry quickly and without any issues.
Regards
Nimi
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