Clarion Housing Reviews 

Janice was very helpful

John arranged somebody to check my dodgy door lock, swiftly and smoothly.
Gave me a number for gas heating too.
Thank you.

Janice was great, very professional and very informative . Answered and told me exactly what I asked or said she would find out.
5 star

I received great customer service

Janice was great - very helpful :)

Helped with putting in a repair request and was very helpful and kind.

Hollies, made it so easy and quick for me

After trying to raise a repair on website that would not connect to servers. I moved to live chat. Which was fast an effective to use and janice was very helpful and polite.

Clarion can only be described as thieves. Either thieves or, incompetent or deliberately negligent. They never, under any circumstances do any work. They do not repair anything and openly neglect maintenance. My car even got stolen from the garage in the building because they refused to repair de door and left it open for weeks despite the insistence on the importance of this. When I reported the theft they sounded even proud that them not doing their job led to crime and did not even bother to check the CCTV nor send it to the police and, of course, they were offended that I suggested that they were responsible for not repairing the gate.

This is just an example. Every year they send a letter saying that the actual charge for the year before was more than what we pay and a list of charges, that so far, every time I have questioned any, they don't even know if they are legitimate or not. They just put them there and charge you for because they make 20% of the total, so for them, the more the better, whether the charges are real or not.

Now I have even received another letter saying that what I paid 2 years ago was not enough and I have to pay more. This is after I already got a letter last year saying I had to pay more for that same year. There is no limit on how far back in time they'll go to claim money that they don't even know if they are entitled to or not. They have cuadruplicated the charge in the last 2 years.

Then you can contact their customer service. If you try the chat, there is a useless bot that is programmed to avoid giving any useful information and now it is not possible to speak to agents. You can only speak to them on the phone. When you do call, their agents are rude and dismissive. They do not listen to anything. They interrupt you when you talk, ignore whatever you try to say, act all mighty and superior, like they are doing you a favour for insulting you with their answers, which have all been prewritten. Speaking to them is a mix between speaking to a wall who don't listen and to a parrot that will repeat the same useless thing again and again without processing what they're hearing. This applies to every single one I have talked to without exception, so it is clearly the way have been instructed to act, meaning it is Clarion's policy to make sure that not a single customer gets to speak to anyone about their issues and ignore every single negligence they commit. Even if you do make a complaint, they just ignore it and do not come back to you, and in te

If you own a building and are looking to scam the neighbours with the services charge this is your company. If you are going to be a flat and Clarion is involved, run! If you are looking for a job in which you get paid for doing absolutely nothing and take pride in taking advantage from people, this is your company. If you are an honest dece t person, you won't be able to live with yourself. If there is any justice in the world, all the people running Clarion should be investigated, tried, sent to prison and forced to return all the money they are scamming (I use this word because they charge for something they do not provide)

very easy to report for my problem.
very helpful as well

The efficiency of the call operative "John" and the support with accessing my request. The information received and queries handled other than my initial call request. I have always had pleasant interaction with all whom I talk with at Clarion.

Don’t bother with Clarion Housing they don’t bother repairing your property they will deny damages to allow two properties to flood and when you try to claim off there insurance they won’t allow you to claim they will book in for repairs to be done and a senior manger will cancel once the repair guy is about to start they don’t give two monkeys about the disabled and DV victims they like to play a lot of mind games with the tenants

The absolute state of this outfit.
Whoever allows this shower to build flats should have their head examined. Stay as far away as you can.

I moved into a new build a few years ago. It took them four years to provide basic fire safety information in the communal areas. For four years they weren’t compliant with fire safety regulations. No response or explanation from them or the local council when they were approached for support.

The residents in our block play a game called broken-door-bingo, as every week without fail, one of the entrances to the building will have failed. Apart from voiding most tenants’ home insurance, this also puts our lives at risk.

They had to replace the seals in every single window and door in the building within three years because they’d used the wrong material. It’s their job to build blocks of flats, and they used the wrong material!

They’ve had to replace the garage door seven times. That’s more than once a year since the building was completed.

Rain water ingress through the walls whenever it rains. You know walls? Those things that are supposed to help keep weather, like rain, out? The walls don’t work! The walls. Don’t work. In this building.

The lift to the basement - where all the bins are - fails about once every two months. You know how many flies breed when bins can’t be taken out to be emptied for a fortnight? Millions. Literally. Walls and ceiling heaving with them because Clarion ‘can’t source the correct part’.

When you inevitably have to call them out of hours for some emergency (entrance doors broken, lifts stopped working, building at one point actually falling apart - I’m being serious, the rendering was falling off the external walls) the people they employ to help you during these highly stressful situations have the sheer gall to be passive aggressive and angry with you for daring to call them with an emergency.

You know what’s worse than having to do your job? Having to stay up all night because an external door has failed, the front door to your flat is broken and won’t lock, so your home isn’t secure. When I told my manager about the situation the next day, they didn't believe me! And Clarion’s staff get pee’d off with you for calling them.

If this circus is building a block near you, and you’re tempted by the thought of a nice new home, with no problems and an expectation of being supported while you live there, please take some advice. Move into a cardboard box instead. It will provide better security, protection and shelter than anything this company can provide, and you’ll be able to afford it outright. Roll on moving day!

John was very efficient in booking my repair and reading what I wrote thank you

He was polite and raised a repair as asked.

I don't know how to measure the incompetence of the service charge team. They close my enquiries without giving a resolution and then I'm not allowed to follow up the same enquiry, so they ask to open a new one. They lie about procedures, send actuals without resident directors aproval, which come with nonsense amounts and sometimes repeating items on the same schedule, but with different amounts and they don't want to disclose any detailed invoice information as I requested since last year. Excuses and lies so far and the service charge team is not even there to apologise or trying to correct it. I have a complaint already on the ombudsman. I will go for a second one soon.

Did what I asked professionally and diligently

Cliona dealt with my enquiry promptly and politely.

Very professional, polite and my repair was handled very quickly and very detailed. Excellent service thank you .