They come out to do repairs then make excuses they can't do it, so they waste tenants time a lot. They lie and blame you/tenant for damp/ mould even when I have 2 x 25 litres dehumidifiers open window... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nipa was really excellence at explaining everything to me and showing me around the property. I left feeling fully informed and confidence in my decision. She was lovely and took her time to answer a... Toon meer
Bedrijf heeft geantwoord
In most of our contact with L&Q their was issues and most staff were confrontational , defensive or dismissive Problems usually need few attempts to be dealt with or resolve . Honestly, it is just a... Toon meer
I’m really very satisfied because of they are doing their job on time they had been done earlier than date. Even though when I contact with them the response instant it’s really I’m happy with their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over L&Q
Geschreven door het bedrijf
We are L&Q, one of the UK’s leading housing charities and developers.
Our roots date back nearly 60 years, and we've been shaping some of the most exciting, diverse and dynamic regions in the country ever since.
Our vision is that everyone has a quality home they can afford. We believe that homes matter to everyone – our mission is to combine our social purpose and commercial drive to create homes and neighbourhoods residents can be proud of.
As a regulated charitable housing association, all the money we make is reinvested into new and existing homes, creating successful communities and providing services for our residents. This makes us one of the UK’s most successful independent social businesses.
Everything we do begins with social purpose. Our roots go back to the ‘new wave’ of housing associations created in the 1960s, born out of a growing social consciousness around housing and homelessness.
Get in touch
Our aim is always to give you the best service we can – but we accept that from time to time things can go wrong. As an L&Q resident, if you need to contact us about an issue you are experiencing with your property, please contact us at contact@lqgroup.org.uk
Contactgegevens
, Verenigd Koninkrijk
- 0300 456 9996
- contact@lqgroup.org.uk
- www.lqgroup.org.uk
3,6
Gemiddeld
10K reviews
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Good company
Always on time and get straight on with the job. K & T Heating are always very professional and a pleasure to have in your home.
10 april 2026
Review zonder uitnodiging
I tried calling customer service…
I tried calling customer service through the phone but I didn't get through. Then I logged in to my account where there's a ways to contact and write my query straight away get answer. One of them called to discuss the issue. But the only downside is I have to wait nearly 23 days from today. Really long waiting.
21 april 2026
Review zonder uitnodiging
A nightmare service
In most of our contact with L&Q their was issues and most staff were confrontational , defensive or dismissive
Problems usually need few attempts to be dealt with or resolve .
Honestly, it is just a nightmare and it feels like dealing with a landlord from third world countries
12 maart 2026
Review zonder uitnodiging
Really appreciate help from Tina when I…
Really appreciate help from Tina when I doing my reference and guides me, best experience ever had, very professional and organized! Thank you so much!
1 april 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
We had a very positive experience…
We had a very positive experience throughout our journey with L&Q.
In particular, Jhon Berrocal was outstanding. He supported us from the very beginning of the process right through to completion, and his consistency, proactiveness, and professionalism made a significant difference. He was always responsive, clear in his communication, and willing to go the extra mile to ensure everything progressed smoothly. Having that level of support throughout gave us great confidence and made what can often be a stressful process much easier to navigate.
We would also like to recognise Joanne Heffernan and Joanna who were very helpful and supportive whenever we engaged with them. They were responsive ,approachable, knowledgeable, and contributed positively to our overall experience.
Overall, every member of the L&Q team we interacted with from the sales team to the homes welcome team , everyone was professional, courteous, and committed to providing a high standard of service. The entire process felt well-managed and customer-focused.
Thank you to the whole team for making this such a positive experience for us.
21 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Oyinlola and Lydia,
Congratulations on your new home! 🎉
We absolutely love that you’ve taken the time to share your amazing experience with us, and we’re so happy to hear that you had such a positive journey.
It’s truly wonderful to know that the support you received made a significant difference, and that our team’s responsiveness and professionalism were valuable to you. We really appreciate your recognition of the team’s commitment to providing a high standard of service. Jhon, Joanne, and Joanna will be especially thrilled with your kind words.
Thank you once again for your positive feedback, and we wish you every happiness in your new home!
Customer Service Team
arrived on time
arrived on time, professional service all good
13 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Martin,
Thank you so much for taking the time to leave us this wonderful review! 🙂
We’re really happy to hear that you received professional and punctual service. Providing this kind of experience is exactly what we aim for, and it truly makes our day to know we’ve met your expectations.
We really appreciate you sharing your experience, and we look forward to helping you again in the future.
Many thanks from all of us!
Customer Service Team
Because of Good Customer Service as…
Because of Good Customer Service as well as punctuality.
18 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Samuel,
Thank you so much for your wonderful review! 🙂
We're thrilled that you had a positive experience with our customer service and that our punctuality met your expectations. Your feedback is incredibly valuable to us, as it helps us continue to provide the best possible service to all our customers.
Thank you so much for taking the time to share your thoughts - they're greatly appreciated, and we hope we can help you again soon!
Customer Service Team
Gone down hill
They come out to do repairs then make excuses they can't do it, so they waste tenants time a lot. They lie and blame you/tenant for damp/ mould even when I have 2 x 25 litres dehumidifiers open windows etc. They try and make you sign documents without explaining what you are signing for. They're surveyors are more interested in getting parking tickets then actually surveying your property. They disregard you/ your children's disabilities. The list goes on. L& Q used to be great, and they do still have very few workers trying to do a good job but they have really gone down hill, such a shame really.
4 december 2025
Review zonder uitnodiging
Antwoord van L&Q
Hi Sacha,
Thank you very much for taking the time to leave your review and for sharing your thoughts and feelings with us.
We're truly appreciate your feedback, as it helps us to understand our customers’ experiences and learn how we can improve our services. We're genuinely sorry to hear that you've experienced a number of issues, and we sincerely apologise if our service hasn't met your expectations.
Please know that your concerns are important to us, and we're committed to listening to them.
If there is anything further we can do to help or support you, please don’t hesitate to reach out to us. Our dedicated team is here for you and will do their utmost to assist you with any issues you may be facing.
You can contact us by email at contact@lqgroup.org.uk, and we kindly ask that you mention ‘Trustpilot’ in the subject line of your email so we can ensure you receive the best possible support.
Many thanks,
Customer Service Team
In this case I was very satisfied with…
In this case I was very satisfied with the plumbing in my bathroom. I’ve had this man before before and every time he completes the work work in the first visit which is extremely unusual as most times I have to have three or four visits and then they still still don’t complete the work.
10 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Kelly,
Thank you so much for taking the time to share your experience with us.
We truly appreciate your feedback, and we're delighted to know that you were satisfied with the plumbing work carried out in your bathroom. It's great to hear that the job was completed efficiently in just one visit and that we were able to meet your expectations on this occasion.
We also understand your disappointment regarding the need for multiple visits, and we sincerely apologise for any frustration or inconvenience this causes. Whilst our goal is always to provide a first-time fix whenever possible, there are some repairs that unfortunately require additional visits due to their complexity or unforeseen issues. Please be assured in situations like this, that we always strive to resolve the issue as quickly and thoroughly as possible.
Thank you once again for sharing your valuable feedback with us. Your comments help us to continue improving our service for all our residents 🙂
Customer Service Team
If a plumber comes out and reports back…
If a plumber comes out and reports back that there is another issue, why does the tenant have to raise another order when they have already reported it. The report by plumber or gas engineer should be enough for you to raise the order for the work to be completed
31 maart 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Rose,
Thank you so much for taking the time to leave us a review and share your experience with us.
We completely understand how frustrating it must be to have to raise another order after the initial plumber's report, and we agree that ideally, this should not be necessary. In most cases, any follow-on works required for the same reported repair should be arranged for you automatically once we have received the operative’s or contractor’s report, so we're very sorry if this wasn't your experience with us.
If the issue relates to a new or separate repair, we do recommend contacting us directly so we can gather all the necessary information and assist you as efficiently as possible. Our team is always here to help and we want to make sure all your concerns are addressed correctly and resolved to satisfaction.
If you have any further questions, concerns, or if there is anything else we can do to help, please don’t hesitate to get in touch with us. You can reach us by email at contact@lqgroup.org.uk, and please use 'Trustpilot' as your email subject so we assist you efficiently. You can also contact us through our social media channels, and our team will be more than happy to assist you there as well.
Thank you again for your feedback! 🙂
Customer Service Team
The actual repair was carried out…
The actual repair was carried out quickly and efficiently. My initial attempt to report the problem wasn't successful, but the subsequent attempt was fine.
26 maart 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Phil,
Thank you so much for taking the time to leave us a 4-star review and for sharing your experience 😊
We're really pleased to hear that your repair was completed quickly and efficiently, as we always strive to provide a fast and reliable service for all our residents.
We’re sorry to hear that you experienced some initial difficulty when trying to report the problem. We understand how frustrating it can be when things don’t go as smoothly as expected, and we apologise for any inconvenience this may have caused you. Your feedback is incredibly valuable to us, as it helps us to identify areas where we can improve and ensure that similar issues are addressed in the future.
Thank you again for your honest feedback and for giving us the opportunity to learn and grow from your experience.
Customer Service Team
I’m really very satisfied because of…
I’m really very satisfied because of they are doing their job on time they had been done earlier than date. Even though when I contact with them the response instant it’s really I’m happy with their service.
10 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Rubi,
Thank you so much for your fabulous review! 🙂
Your amazing feedback means the world to us, and we're thrilled to hear that you’re satisfied with our prompt service and quick responses. It’s wonderful to know we were able to complete the job ahead of schedule for you as well.
Your satisfaction truly brings us joy, and we appreciate your kind words about our service. We look forward to helping you again soon.
Many thanks!
Customer Service Team
helpful...empathetic...friendly staff...
20 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Dimitris,
Thank you so much for your amazing 5-star review! 😊
We're truly delighted to hear that our staff have left such a positive impression on you. It means a lot to know that you find our team to be helpful, empathetic, and friendly, as these are qualities we strive to embody every day. Your feedback certainly reassures us that we are on the right track and motivates us to continue providing the best possible service.
Thank you once again for your support, and we're very much looking forward to assisting you with anything you may need in the future.
Customer Service Team
The repair was completed and everything…
The repair was completed and everything was good
2 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Mrs Mccarthy,
Thank you so much for your wonderful review! 🙂
We’re thrilled to hear that everything went so well for you. It truly makes our day to know you had such a positive experience with us, and we look forward to providing you with the same quality service again in the future.
Thanks again from all of us!
Customer Service Team
Lack of Security in the communal area
Lack of Security in the communal area. Repair works takes time.
20 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi FNIX,
Thank you so much for taking the time to share your thoughts with us.
We truly appreciate your feedback and are grateful that you raised your concerns. We're very sorry to hear about the lack of security and the time taken for repairs. We completely understand how frustrating this must be for you and we sincerely apologise for any dissatisfaction this has caused.
If we can be of further help or you’d like to discuss your concerns in more detail, please feel free to reach out to our team - we’re always happy to help in any way we can 🙂
You can contact us by email at contact@lqgroup.org.uk, and please use 'Trustpilot' as your email subject so we can assist you more efficiently. Alternatively, we're also available through our social media channels if that is more convenient for you.
Thank you once again for sharing your feedback with us!
Customer Service Team
Excellent customer service and great…EXCELLENT WORK.
Excellent customer service and great execution of repairs by L&Q Direct technical operatives.
20 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Mohamed,
Thank you so much for your awesome review!😊
We're super happy to hear that you received excellent customer service and the repairs were completed to a high standard by our Direct Maintenance operatives. Providing this level of service is something we strive for and it brings us joy to know that we've achieved that for you.
We look forward to helping you again!
Many thanks,
Customer Service Team
The gentleman that came out Archie was…
The gentleman that came out Archie was very helpful and went above and beyond to help very polite and helpful
2 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Nell,
Thank you so much for leaving us a 5-star review!
We're absolutely thrilled with your kind comments and so happy to hear that Archie was helpful and went above and beyond to assist you. We really appreciate you recognising his politeness and helpfulness as well.
Archie has made us very proud, and we're sure he’ll be delighted with your amazing feedback too.
Thank you again, and we look forward to assisting you in the future! 😊
Customer Service Team
For the first time a great experience…
For the first time a great experience with L&Q thank you for the professionalism of my revenues officer
20 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Rochelle,
Thank you so much for your 4-star review! 🙂
We’re really happy to hear about your great experience and appreciate you recognising the professionalism of our revenue officer. It’s truly wonderful to know we’ve met your expectations.
Providing excellent service is always our goal, and we’ll be sure to keep working hard to maintain that standard.
Thanks again, and please let us know if there’s anything else we can do for you!
Customer Service Team
People that came to do the work were…
People that came to do the work were excellent
15 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi Graham,
Thank you so much for sharing your positive experience with us! 🙂
We're delighted that you rated your recent experience with 4 stars and happy to hear you were pleased with the work of our team. It’s truly wonderful to read your feedback, and we’ll continue working hard to deliver great service.
Many thanks again!
Customer Service Team
The electrician was very helpful and…
The electrician was very helpful and polite and professional
7 april 2026
Review zonder uitnodiging
Antwoord van L&Q
Hi D Rockman,
Thank you so much for sharing your wonderful feedback with us!
We're truly delighted to hear that the electrician who assisted you was not only helpful but also polite and professional throughout the entire process. Your positive experience means a lot to our maintenance team, and they're committed to maintaining this high standard of service for all our residents.
We hope we have the opportunity to help you again soon! 🙂
Many thanks,
Customer Service Team
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