Peabody Reviews 

I have been living in this rented flat for over 25 years, in all that time, I have never been treated with respect from any of the housing officers, when I first moved here, the housing assosciation was called Aldwyck H. A. then changed to Catalyst H. A. and now it's Peabody Trust. with the headquarters based in London. There have been many incidents, while I have been living here, from other tenants in the block, someone squirting tomato ketchup through my letterbox, someone thumping on my door, calling me nasty and horrible names, threatening to murder me. Receiving official letters of complaint from housing officer Danielle Saunders, Jessie London and Charlotte Hopkins-Dann. This is just a tiny amount of the zillions of issues I have, but then the readers of this review would say to themselves, why don't I just move, the simple answer is, I have nowhere else to go. I have no family and no friends, I'm trapped in a vicious system I can't escape from.

St. Bernards Gate. We have consistently raised concerns about pigeon fouling communal areas and the lack of prevention methods. Peabody aren't engaging on this issue

The failures are many:

Months to attend to repair requests
Making incorrect repairs
Marking requests complete when tey are open
Poor quality repair work
Terrible communication regarding progress
Not prioritising security concerns with broken gates
Not prioritising damp and mould with leaking roofs
Slow to respond to complaints

I had worst experience with naobourhod manager he is not helping at all

Even though the season is busy, a reply email is always good to see from Peabody. They may take long to get back to you but they eventually do. Which is so comforting

They are selling out the flats to other people who seems to want to buy our homes, it appears that Peabody loves money always collects but never willing to pay out
Many tenants have similar complaints about Peabody tenants intimidating them, and it appears like Peabody directs the white tenants to use scare tactics like witchcraft against Certain!! people not that some people are scared of Witches and warlocks but is the ongoing trying to scare and intimidate some tenants into leaving their homes, the assaults like you need their permission to live your life that's depressing and tiring, the lock picking is a violation
You may hear footsteps, you observe certain neighbours tenants showing keys to your camera, lock picking from some tenants, tenants covering your keyholes, your personal things been touched, you are afraid to eat and drink your own things because they comes into your home in your absence, white witches and warlocks giving you menacing looks and casting spells
Peabody is a mess really, Peabody tenants do witch-hunt, spread lies, what's so funny they expect certain people to be scared
It appears that They deal in heavy witchcraft like they think it's light and not darkness
There should be no such place existing
The tenants seems to be under pressure from Peabody to do wrong things to the quiet ones there
Only people who can't do better will live there, I wish in my heart I could have said better like Thank you
Very sad

Had a great experience with Daniel W and Iulian P today. They came to replace my kitchen countertop and sink. They were very professional and fast at the job. Daniel’s work was very neat and I’m impressed at the finished work.

Homeownership staff have no idea. Management are copied into emails, all are ignored. Clueless is an understatement. I have a Peabody loan which no one can find my file!! Despite raising complaints, NO one is taking ownership of my complaint. They have all my details yet, as my mobile number does not match up, they will not help me. So, I'll sell the house and see what happens then. Poor communication, poor documentation filing. Useless would be an understatement. Ongoing for 6 months now.

Peabody have no interest in what’s happening in this building. A fire which has been painted over. Doors broken by firefighters still not replaced , elderly people.etc

They don’t even deserve 1 star. They falsely refer to themselves as a not for profit organisation. They charge you maintenance fees in addition to your council tax and outright refuse to do anything they are paid to do. Telling you it’s the council’s responsibility when it is theirs. Oppressors.

Hi, I sent Peabody an enquiry back in September and I still have n't had a response to it yet. On 15th Sept I received this message: ' I have added your emails to case CAS-*******-****** and sent a notification to the case handler so they are aware of your contact and request. Please allow up to 10 working days for a response.' but I have heard nothing further.

WoW... finally got my back gate fixed (well needed replacing as wood was rotten), after months on months of waiting…..three contactors later….
Hawkins being final contractor who finally completed job to my satisfaction.

BIG BIG THANKYOU TO LLOYD AND Workmate.👍🏾

I am still waiting to hear from the area manager, but to no avail.

Thank you for listening to me, when I needed to tell you something important. Well done!

Leaseholders in my building managed by Peabody have unfortunately been subjected to persistent and consistent delays in the timely receipt of service charge accounts by Peabody and in responses to complaints.

I offer here specific instances of this: Peabody has failed to issue final service charge statements for the periods 2024/2025 and 2025/2026. Whilst this is permissible in law, it places leaseholders under significant pressure to be faced with two lots of service charge account statements at once, as a result of this Housing Association's delays.

In addition, we have issued a Stage 2 complaint via Peabody's internal complaints procedure relating to what we consider to be unreasonable costs for roof renovation and remediation, thanks in our view to its neglect and demonstrable failure to carry out timely annual roof inspections. Again, there has been a significant delay (a further 20 days) in Peabody's response to our Stage 2 complaint which impedes resolution of the issue and the possibility of escalating our case via the intervention of the Housing Ombudsman.

It's clear that there is much to be done in turns of addressing the administrative delays and inattention to customers' needs.

Peabody has subjected me to absolute systemic failure since March, leaving a vulnerable resident completely abandoned. This stems from severe contractor negligence dating back to 2022, which inflicted lifelong physical dust mite allergies on me. Despite a binding Stage 2 Complaint Decision and the Housing Ombudsman being involved, the entire assigned case handling team and upper management have actively ignored my consecutive notices and contractually breached their mandatory payment terms. They are unlawfully withholding a sum of money that I was officially awarded for their negligence and my severe distress because of this case, and they still haven't paid up. Where is my money, Peabody?! They are showing a total, cruel disregard for my physical health caused by THEIR contractor and the mental distress of their tenants. They hide behind silent email boxes and refuse to answer. Absolutely appalling staff conduct that needs to be exposed publicly.

Just when you think you've hit rock bottom with the service provided Peabody manage to lower the bar further.
5 times since 2020 they have failed to produce accounts on time. In the latest case over 18 months late but apparently this doesn't meet the criteria required to log a complaint!!! Says it all really that Peabody simply don't care about leaseholders.
And don't respond to this comment advising to contact customer service as that's pointless.

Peabody reply below sums up the mess perfectly, I tried to log a complaint about the service which according to your reply is allowed but I was advised I cannot log a complaint

Things are always broken and never get fixed properly. Always breaking a few days after someone has been called out. Ie, lifts, doors, air con

I would leave less if I could! Terrible service across all areas. Avoid living in any Peabody properties if you want a decent quality of living.

In the past 8 months, I think there have been maximum 30 days where the lifts have worked properly. You are either getting in there in pitch black with strangers, or you’re taking the stairs. Youths are leaving rubbish in the hallways constantly, homeless people are getting into the bin room. It’s just poor, nightmare to contact them and sort these things.