Peabody Reviews 

In the past 8 months, I think there have been maximum 30 days where the lifts have worked properly. You are either getting in there in pitch black with strangers, or you’re taking the stairs. Youths are leaving rubbish in the hallways constantly, homeless people are getting into the bin room. It’s just poor, nightmare to contact them and sort these things.

They could start by getting back to people. What is the point of submitting an issue, if they don’t do anything with it.

I suffer mental health and cris at peabody harlow was so so helpful and went waybeyond duty and even came to the council office with me and helping me threw the issues I have thanks Chris

1st class service the staff understood the problem and have arrange for work to be carried out to solve the problem.

Made a complaint about huge infestation of fox in back yard of a property they manage and the garden is like a forest but no reply or any form of communication.

Horrific to deal with. Stay away at all costs if you can.

As eg: Our building is 13 stories, we have two lifts, one has been out of service for over a month with nothing been done even though multiple cases have been raised. The other goes out of service leaving NO lifts in the building. There are disabled people, people with kids, if you are lucky enough to get hold of Peabody after holding a line for an hour, you might get an unhelpful and unfriendly staff member tell you they’ll raise it and wait 24 hours. (After which still nothing happens).

This hasn’t only happened once, it’s been an ongoing issue since we as first tenants in the building moved in. Nothing gets done to improve the situation, they’re super unresponsive but happy to charge a lot for service charges!

After raisning serious safety concerns and overcrowding no action was taken.

I asked a simple question about moving throu my disability and you got back quick and reassured me you would look in to it ,not just a no and bye so that was appreciated,say no more

The contact number for your tenancy officer is hidden.
So when you have a problem you need to call customer service and they say they'll get your tenancy officer to call you back, but the tenancy officer will never ring you back.
One big joke because if your a penny behind in your rent, your income officer will be calling you multiple times. 🤔

Do not buy a flat from Peabody. I've emailed them several times and their colleagues internally forwarded my email as well but no luck. Out of nowhere, after 2 years, they reached out to me for the very same subject that I failed to inform them about the situation. I responded them immediately with all the dates of my correspondance, and now, complete silence again.

We have been waiting for the entrance door communal lock o to be fixed for 2 months as this is safety issue for the tennants, keep getting the run around as no one cares.

Nicollette Logan

Peabody just dont get it time after time no matter what they say in glossy brochures
Get your Neighbourhood Managers out of the office & laptop and go see, speak to residents directly
Form a relationship, regular contact and visits, meetings with us
Come walk around our blocks with us, hear our stories
Panels, questionaires are all important but we need people on our estates talking to us, come see whats going on, dont hide away in office
Peabody top managers and trustees should visit estates too, they are too top down
Workers need more support from managers
Also no checks on poor contractors, you dont check with us on quality, we getting charged again for poor work
Complaints system is a joke, we dont want more apologies we want change, ACTION...complaints take forever
We are exhausted chasing Peabody yet charges going up every year...quality very poor
We invite you to come to our estates, New Neighbourhood Managers dont even introduce themselves, they never visit us anyway
Come see, hear us, we will show you what we need...this is VERY IMPORTANT
We are having major cladding removal works, builders and noise outside and inside flats for 10 months and not ONE Peabody person has come to check if we are alright, any concerns or check on progress
You couldnt make it up...
Ive said all this many, many, many times but no change
One star rating is too much, this org needs to shape up and get real

Efficient. Easy. Engaging

If there was star beneath 1, that's how I would rate Peabody. The service charge is a con! We pay water sewage to our water provider, yet Peabody charges us for this. We pay service charge for rodent catchers yet we've not had rodent catchers for over a year, yet we are still being charged! Rodent catches cost £14.99 on Amazon. We were being charged for playground maintenance and equipment we didn't have but Peabody refused to reimburse us, they decided to deduct the money from our rent! They say that's their policy but no tenant has ever seen the policy! We had lifts that were held together with sticky tape (all documented by photographs) and when I complained, the Manager Director blamed the tenants for vandalism! The lift issue lasted 18 months! Whenever Peabody make a mistake or do not do their job, they blame the tenants! We live in flats that were built in 2023 - there are structural issues in 3 of the blocks of flats that have been built and Mount Anvil, the Contractors, erected steel columns in Asda, which shares the same building as the flats, to keep the ceiling up. Yet, when one asks Peabody and Mount Anvil whether the tenants are safe and could they explain what the issue is, we are told that we wouldn't understand the issue because it's too technical for us! We have balcony doors, some with both internal and external handles, some with only internal handles, so if the balcony door is closed by a young child who is inside the property the adult is outside, on the balcony, the adult is locked out of their home. Once again, this isn't a Health and Safety issue for Peabody! The only thing Peabody are good for is chasing the tenants for their rent if the rent is 1 day late. When complaints are made to the Managing Directors, they send another MD to meet with you to pacify you and the MD who meets with you is completely unprofessional in their choice of words! I could go on for days about how bad Peabody are, in fact, I could write a book about how bad Peabody are. The one thing I will say is, the staff take their lead from Management and the Managers are awful, they will not accept responsibility for their short comings and treat their tenants as lesser than. They should be ashamed but they are far too arrogant!

Still waiting for repairs to be done tried booking on my peabody said assigned to contractor.

Went a week without hot water

Still waiting for communal main intercom to be fixed
I have complained previously about repairs but eas said that they gelt it wasn't a complaint. Not listened to

It is one of the worse management company. Run buy some incompetent people. They do not reply emails usually but occasionally they reply
And takes 4-6 weeks. Raising complaint is useless they do not come back to you

I spoke to woman called Karen,today at peabody,Karen was polite & amazingly helpful

5/5

If all customer service was like this,sorting stuff out,would be easier

Poor communication, poor service, no care to disabled residents when the lifts are broken. Bare in mind, this is in a facility for elderly people.