Peabody Reviews 

Lift not been working for 7 days, logged call has been cancelled. From basement parking this is 7 flights, no updates given. We pay a lot of money for service charge and receive no service whatsoever. The building is rundown and not maintained, even the cleaning is not done to a acceptable level. Peabody are awful, no wonder they are classed as one of the worse housing associations in the UK!

I live in a flat owned by Peabody, which was built in the 1890s to help resolve the slum issue that London had.
The poorly executed refurbishment, neglect, and mismanagement by Peabody in maintaining the building and estate over the last 20 years have led to the building becoming infested with mice and bedbugs, which pass from one flat to another due to so many voids in the structure. There are rats in the courtyard and mould in flats due to leaking pipes behind walls that Peabody does not seem to want to fully investigate to avoid having to replace an antiquated pipe system.
Non-existent soundproofing makes one feel like they are living in their neighbour's flat. Furthermore, Peabody’s organisational structure does not allow direct and effective communication. The organisation is out of touch and ignores residents' issues, behaving like a rogue landlord looking after its own interests.

To sum up, Peabody is creating 21st-century social housing slums. A Housing Association that was conceived to get rid of London's Slums is creating 21st century slums in one of the wealthiest city on hearth.

I rang to complain about my neighbour’s behaviour. And that is playing his music until the early hirs of the morning. And Iam still waiting for someone to get back to me. That’s not helping me at all. In fact it makes things worse. It’s like no one cares what Iam going through.

My experience with Peabody has been very frustrating. Communication has often been poor, with emails and questions left unanswered and unclear information about appointments and remedial works.
Some defects have remained unresolved after visits, and tickets have been marked as completed when work was not done or the issue was still present.
There have also been administrative issues: my Direct Debit was not set up properly, I was charged extra as a result, and my email address was excluded from important resident updates/news.
Overall, I have spent far too much time chasing responses, checking work and correcting administrative problems. For a new-build home, the process has been unnecessarily stressful and poorly coordinated.

Exceptional Support from Mandisa Jean-Baptiste – Peabody Advice & Wellbeing Team

I don't often feel compelled to write reviews about individual members of staff, but after my experience with Mandisa Jean-Baptiste from Peabody's Advice & Wellbeing Team, I genuinely felt that her work deserved to be recognised.

From our very first conversation, Disa was warm, compassionate, patient and incredibly attentive. She took the time to listen properly and understand my circumstances, but what impressed me most was what happened afterwards. She didn't simply listen, offer kind words and move on — she acted.

Disa has been exceptionally proactive. She followed things through quickly, sent me useful information, identified practical support that could help me and kept me informed along the way.

At no point did I feel rushed, dismissed or as though I were simply another case or reference number.

There is something increasingly rare in being treated not merely as a case to be administered, but as a person whose circumstances genuinely matter. Disa possesses that quality in abundance.

There is a considerable difference between simply doing a job well and bringing genuine humanity to it. Disa does both, and does so remarkably well.

Kindness is perhaps easiest to recognise not in what somebody says, but in what they consistently do.

Everything about the way Disa has supported me has conveyed a genuine desire to help.

What has also stood out to me is her reliability. When Disa said she would do something, she did it. Her responses were prompt, her communication was clear, and the support she provided was thoughtful and practical. That level of care, professionalism and genuine commitment to helping people is becoming increasingly rare.

At a time when I have had much to contend with, it has mattered greatly to know that somebody was firmly in my corner. Her kindness, patience and determination to help have made a real difference to me.

Anyone fortunate enough to receive Disa's support is in exceptionally capable hands. Her compassion, professionalism and determination to help are qualities that deserve recognition in their own right. She is a tremendous asset to the Advice & Wellbeing Team, and someone whose support can make a genuine difference when it matters most.

A huge thank you to Disa for her time, patience, kindness and everything she has done to help me. Your support has made more of a difference than you probably realise.

Exceptional support, and thoroughly deserving of five stars. ★★★★★

I didn’t receive a response. There is no reference number provided for my complaint and so I have no way to get in touch other that to make a new complaint over email or sit in the phone for a very long time waiting for someone to answer.

I am so happy with Mandisa Jean-Baptiste she has been a true angel always helping me and making sure my mental health is ok and I have the right support at the right time when it’s needed for me I can’t express how much she has been a true angel always helping even when she didn’t have the time I think she definitely deserves a promotion
For all her hard work and effort she puts in to helping someone with mental health. It can’t be easy.

It was ok customer communication

These guys will steal from you. They will doctor a statements opening balance to charge you. Be very aware.

Peabody have a good support and service. I never had any issues or problems

We have had such a positive experience with the sales team at Southmere throughout our journey so far.

From our very first visit back in May, when we visited the development to get an idea of how the project looked like, to now seeing the furnished apartment, the level of support and care has been exceptional.

Throughout the whole process, the team has shown genuine empathy, patience and happiness in helping us. The information and advice provided have always been clear and helpful, and the quality of service has been amazing. We have always felt listened to and well looked after, which has made such a difference during what can be quite a stressful and exciting process.

A special mention to Darran Nestel, the Project Sales Manager, who has supported us from the very beginning. His professionalism, kindness, patience and willingness to help have been greatly appreciated. It has been reassuring to have someone so approachable and supportive throughout our journey.

A huge thank you to Darran and the whole sales team for all your help, care and support. We really appreciate everything you have done for us so far!

Didn’t bother to respond

Illuminated loads of times .
Child abuse
Drug dealing
Just contacted the met police
In my flat with a chief of Police daughter.
We are high on the smoke coming into my flat ? As are the 3 Peabody children youngest 3 the WEED IS BELTING AS IS A METAL SMELL !
The Tennat is high and has left in a car with the kids out her head …
Peabody do not care

Peabody housing manages our building at Lavington mansions.Broken lift for almost 5 months now and nowhere near to find any solution.Very poor management.

basic Peabody is good in my opinion but a few managers pull Peabody into the dark ages due to lack of compassion and common sense

I was a tenant of Norwich Council for 20 years before swapping to a Peabody tenancy less than two months ago. They were slow to handle everything and delayed in sending notifications; the process took a heavy emotional and financial toll on me, and I still haven't been able to speak face-to-face with any staff member. I am forced to deal with ongoing neighbor issues that existed prior to my arrival. I am completely dissatisfied. A supervisor needs to actively oversee and monitor the staff throughout these processes. Peabody gives the impression of an organization lacking proper management, where everyone acts as their own boss; there is a great deal of irresponsibility and indifference. I wanted to bring this to your attention. Thank you.

The worst service I have ever experienced. The service charge is extremely expensive. We raised many concerns, received very few responses, and saw no improvements.

Peabody actively disengage when dealing with ASB complaints and subsequently further enable drug dealing and ASB from the properties, the do not uphold social responsibilities and do not even recognise victims

From monday we was informed this is an emergency

peabody housing

informed by a peabody housing customer service lady, that a rotten rusty gas pipe with leaking water dripping onto it is not an emergency

We was informed by the worker it's an emergency, but someone at customer service for peabody housing said nope It is not an emergency

Rotten gas pip and we have to sit in our house feeling uncomfortable

Appointments booked for today with t brown got cancelled until next week Thursday left our kitchen in a mess

Water leaking funky smell, rotten gas pip