Peabody Reviews 

Zoe Cassidy I find them incompetent the allocation of suitable properties biased generally incompetent.
They allocate a totally unsuitable property to a disabled person in receipt pips to a totally unsuitable property miles from Charing Cross hospital where she is being treated.Has anybody found Lorraine competent.

Worst Housing Association please do not rent from Peabody.

Utterly dysfunctional organisation with complete lack of governance and oversight at the level of directors. Takes 9 months and multiple escalations to get a simple answer for something that should have been posted openly on the website for all residents to look up. Money is wasted through a complete lack of coordination, for example sending landscapers to do work on a garden just days before it will be shut down for 2 year reconstruction. Residents engagement department employing people who lack basic communication skills, who take weeks to send key communication and still get it wrong. Unable to circulate correct link for a virtual call, forward to wrong people, that kind of stuff. Heads of department and other senior directors ignore all escalations for months. Sending incorrect documents to wrong people. Leaseholders trapped unable to sell due to peabody unable to provide documents in reasonable timelines. Ignoring leaks for years until damage to the building is much worse. Hard to imagine any organisation managed with less efficiency and effectiveness.

Very poor management and extremely difficult to get in touch with customer service.

My doorbell broke, and after trying to contact customer service, I was told to purchase a new doorbell and that someone would come to install it. I bought one as instructed, but nobody came for two months. When someone eventually came, I was told that I had purchased the wrong doorbell and they could not install it. By that point, it was too late for me to return it, leaving me out of pocket.

On another occasion, I needed a simple letter from Peabody to allow me to rent out my property. This should have been a straightforward request, but after a month, I still had not received the help I needed.

I constantly find myself waiting weeks or months for very simple issues to be resolved. Considering the administration fees I have to pay, the level of service is extremely disappointing and does not feel worth the cost.

Overall, the communication, customer service, and management need significant improvement.

Very poor customer service. I've been a tenant of Peabody Housing for nearly eight years, and my experience has been extremely disappointing. The customer service and management are very poor. I often have to contact them repeatedly and argue before repairs or other issues are dealt with. For example, I’ve repeatedly asked Peabody to cut or deal with very large trees around my property, which were there before I moved in, but my requests were refused. At the same time, I've seen a neighbor make a similar request and receive a much quicker response. This has made me concerned about whether tenants are treated fairly and equally. Based on my experience, I would not recommend Peabody Housing and believe they urgently need to improve the way they treat their tenants.

You could reply during the time said.
We have a main door that doesn't shut,which was supposed to be repaired yesterday as a matter of urgency as anybody could walk in, it wasn't.
We have a neighbour with severe mental health problems . She is making everyone's life a misery. Nobody calls back. Peabody so obviously does not care one iota about the well being of it's tenants.

Very poor, nobody seems to know how to fix a basic intercom phone number change, been sent from Peabody to building manager to concierge, to NACD to Fixatex, been chasing Peabody daily on chat and phone. Also raised a complaint and yet to hear. I have been chasing 0300 123 3456 and via peabody.org.uk contact-us and via starting a Live Chat.

Building management and maintenance is shockingly and consistently poor. The building I loved in had no security - the front door and garage door was broken multiple times for weeks on end. I had packages stolen. Essential services have been just as unreliable. We've had unannounced water shutoffs, a planned hot water outage residents weren't properly notified about, and a 72-hour loss of both heating and hot water during one of the coldest weeks of the year - affecting multiple buildings across the development. Getting information during these outages was its own ordeal: 20+ minute holds on the emergency line, conflicting updates, and staff who didn't seem to know which contractors were on site or when repairs would happen. On top of this, the building lift was out of service for around five months. As a renter, I also found it impossible to raise these issues directly - Peabody refused to engage with my complaints because I wasn't the named leaseholder, leaving me stuck between an unresponsive landlord and a housing association unwilling to talk to me.

Complained about anti social behaviour (frequently happened over several years), completed online form. Received no response.

Useless money grabbing low iq company. They seams to get off on harassment alarm and distress, they should as a LANDLORD fix mouldy rotten property's but instead harassing tenant's that make complaint's.....

Would not give any stars.
Appalling Service and Communication: Dealing with Peabody is an exercise in endless frustration. Simple, routine inquiries disappear into a black hole with month-long waiting times, zero updates, and entirely useless, generic responses when they finally reply. One-Way Street on Money: The only time you will ever see urgency, efficiency, or immediate communication from their team is when they want money from you. The moment fees, charges, or paperwork are involved on their end, they act instantly, but getting basic support as a leaseholder is nearly impossible. Complete Lack of Accountability: For a major housing association, their administrative incompetence and disregard for residents are unacceptable. They expect total compliance and prompt payments from tenants and leaseholders, yet offer nothing in return except endless delays.
Do not bother trying to call them on the phone, as their customer service team is completely useless and provides no real help

They recruit staff that have no idea what customer service is don’t listen to the customer and definitely do not want to help. Probably hire ex convicts for sure as. Useless company don’t bother calling them better off repairing yourself

Peabody are a charity- but a very wealthy charity. They claim to support their tenants but my vulnerable neighbour struggles with the size of his property and a long term illness, with no plans to rehouse him into something more manageable. I don’t even know who my neighbourhood manager is any more - it’s been so long since I witnessed any positive intervention - yet my rent has increased 11% in 18months. Makes you wonder…….

Sole lift in a 5 storey block of flats has now been out of action for 5 weeks now. Peabody hasn't communicated any updates, they cancel logged repairs raised on My Peabody, or allocate to the wrong contractor. I've phoned them regularly throughout this latest lift outage and they haven't got a clue what's happening. They have asked me to contact the contractor directly and th contractor has said I need to go through Peabody. My Stage 1 Complaint was rejected because the lift company have been given 60 WORKING DAYS to fix a lift - the only lift in the block. That's 3 MONTHS.

Have'nt had a reply to my query!!! Most annoying!!

I have contacted you because you are the landlord of some flats on number 132, Tollington park. N4 - Finsbury Park
There are in the courtyard of 132, 2 very large trees which leaves are covering the Traffic lights as they right in the corner where the traffic lights is and also most of the brunches are overcoming on our courtyard number 130, Tollington park, N4 3AD and at this time of the year and until December/ January we have to clean up all the leaves falling on our courtyard.
In the year 2021 I contacted you to cut/trim the trees and after many calls in the end the trees were cut down but since then none came to check in what state the trees are.
Please, it will be very nice if someone could come and check and cut the trees down, no need to get rid of them completely
Thank you
Marina Morelli ( just a nextdoor neighbour)

Peabody Trust has a digital My Peabody page.

This is to help tenants to access Peabody, reduce calls on their staff. It also allegedly to help those who are working to log in things such as repairs out of hours.

Does it ever appear to work out of hours and particularly at weekends or Bank Holidays ? Apologies for any inconvenience we are making improvements to the site..... so no repair logged, again, again, and again.

I work long hours during the week, it is not easy for me to log in or call peabody during the week.

Is this a deliberate policy to cut down on amount of repairs requested ? I am sure Peabody can spin away the answer but how many site improvements are needed ? How many weekends is the site actually up and running ? Not for the last 2 weekends.

I would complain to Peabody about it, but what's the point ? - their satisfaction with managing complaints is 25% and that is with good reason. They don't want to hear complaints, and do everything possible not to record feedback.

Shocking as always! Continual water penetration from tenant above who has mental health issues and does not respond to letters through the door or phonecalls and HOUSING OFFICERS DONT WANT TO GO OUT AND VISIT HER or do anything more permanent like make sure she us properly supported ormove her to a ground floor property where she cant keep spoiling my peaceful enjoyment of my home!!!!!! Another Ombudsman case......