John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Toon meer
Bedrijf heeft geantwoord
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today 😊
Bedrijf heeft geantwoord
The gentleman I spoke to was polite and understanding about my enquiry. He has done all he can do at his end for me, now it’s just a matter of waiting again for the repairs department to contact me.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Clarion Housing
Geschreven door het bedrijf
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContactgegevens
More London , SE1 2DA, London, Verenigd Koninkrijk
- www.myclarionhousing.com
4,4
Uitstekend
19K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
4 year old complaint and still being messed around!
I finally managed to get an appointment to have a noise survey done on my flat, as per the Ombudsman’s ruling, after being ignored for several months.
I took a half day off work and got home in time for the appointment only to receive a call that it was now cancelled. A wasted afternoon.
Another appointment was scheduled and I explained that I was having to take time off unpaid so this next appointment really needed to go ahead as planned. I took another half day off work and waited in all afternoon. No one bothered to show up. No phone call to let me know, no apology, nothing.
You might think, having waited 4 years for this issue to be resolved, going through stage 1 and 2 of Clarion’s complaints process, having to get my MP and Environmental Health involved, and getting a favourable ruling from the Ombudsman, that my case might be a priority. Think again.
I have now had to make another formal complaint and will go through the whole escalation process again if I have to. Somebody needs to contact me ASAP. I am sick and tired of being messed around!
23 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi, we're sorry to read about your experience and can understand how frustrating this must have been. We take comments of this nature very seriously, and feedback such as yours helps us understand our customers' experiences and where improvements may be needed. So that we can investigate your concerns further, we have sent you a private message requesting your details,
Regards,
Nimi
Local management teams .dont have a…
Local management teams .dont have a clue what there job rolls are and are under qualified for there positions and very inexpericed
Complete lack of communication with issues they are ment to be taking care of .
Gets very frustrating as you can only deal with these idiots sent out by clarion .
For refrence tn30 area
Nimi no reply received ! See what im saying .
Bullshit and numbers
1 juni 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Morning, we're sorry to read that you were disappointed with the lack of communication. So that we can investigate your concerns further, we have sent you a private message requesting your details. Regards, Nimi
your phone lines are awful I rang at…
your phone lines are awful I rang at 4.30pm and still waiting to be answered kept saying next in line but obviously at 5.10pm all gone home but im still on the phone system, shocking bad !! im waiting on a response with many issues
30 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello, we're sorry to read about your experience. We take comments of this nature seriously, and feedback such as yours is valuable in helping us understand our residents experiences. If you would like us to investigate this further, please respond to our private message with your contact details Regards, Nimi
I had a concern about my front door
I had a concern about my front door. I spoke to a person called Janice, very nice person. And she got things done.
Thank you, Janice
30 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello Mario, we're pleased to hear that Janice was able to help with your concern and provide a positive experience. It's great to know she was able to get things resolved for you. Thank you again for your kind comments. Regards, Nimi
Very disappointing complaint handling…
Very disappointing complaint handling from Clarion. What should have been a relatively straightforward issue dragged on for months, requiring repeated chasing and eventually escalation to Stage 2.
The final Stage 2 review actually acknowledged that the original investigation had failed to address several important aspects of my complaint. While I appreciate that, it should not take months and a Stage 2 escalation for problems to be properly investigated and acknowledged.
The whole process was unnecessarily slow, frustrating and time-consuming.
25 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Morning Dave. we're sorry to read that your experience has left you feeling this way and appreciate the impact this may have had on your wellbeing. We take comments of this nature seriously, and feedback such as yours is valuable in helping us understand our residents experiences and where improvements may be needed. Thank you for taking the time to share your views. Regards, Nimi
Kind and Helpful
Kind, helpful, knowledgeable and problems on the way to being solved all thanks to the lovely Janice! She’s a star ☺️
29 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Mary, We're delighted to hear that Janice was kind, helpful and knowledgeable, and that she was able to help get your concerns on the way to being resolved. Thank you for your feedback. Regards, Nimi
No leadership in clarion.
Update. Clarion failed to arrive again on thier second promised appointment. .
Again have made the usaal complaint.
However. After the call to them a guy arrived and dealt with the thing.
However told me something which all should know about clarion. All the people who you think you are calling do not work in a call centre together
They all work at home. ie: covid .
That's why clarion workers ie: the guys who actually do the jobs are never told about the job till after the event. Clarion are a company which is another so called charity out of control. imo
29 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Jon, We're pleased to hear that Kia made the online repairs chat process straightforward and efficient for you. It's great to know that you found the service professional and that a positive outcome was achieved. Thank you for sharing your experiences with us. Regards, Nimi
Janice helped me so much
Janice helped me so much! more than anyone else ever has. thank you
29 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Imogen, we're delighted to hear that Janice was able to provide such helpful support and make a positive difference to your experience. Thank you for your comments. Regards, Nimi
Today I spoke with Janice via online…
Today I spoke with Janice via online chat. She helped me with several enquiries fast and efficiently and booked in a inspection for damage caused.
29 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Kathryn, thank you for taking the time to leave a review. We're pleased to hear that Janice was able to assist you with your enquiries quickly and efficiently. Regards, Nimi
Hollie was helpful and was able to…
Hollie was helpful and was able to solve half my issue quickly
28 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Diana, Thank you for taking the time to leave a review. We're pleased to hear that Hollie was helpful and able to resolve part of your issue quickly. We appreciate your feedback and are glad that your experience was a positive one. Regards, Nimi
I spoke to Hollie and was so helpful…
I spoke to Hollie and was so helpful and understanding
28 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello Robert, Thank you for taking the time to leave a review. We're pleased to hear that Hollie was helpful and understanding during your conversation. Providing a positive and supportive experience is important to us, and it's great to know that Hollie was able to assist you. Regards, Nimi
Professional service
I dealt with Janice this afternoon.....she was really really helpful....she dealt with my enquiry very professionally..I have made another repair request and she has sorted it out and gave me a date for the repair..I am so pleased....very very good service..thank you
28 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sharyn,
Thank you for taking the time to share your feedback. We're delighted to hear that Janice was able to assist you with your enquiry and arrange your repair request efficiently. It's great to know that you found the service professional and helpful.
Regards, Nimi
RepairsI…
Was able to get the information I needed and all appointments made quite quickly.
28 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sally,
We’re pleased to hear that you received the information you needed and that your appointments were arranged quickly. Thank you for sharing your experience with us.
Regards,
Annabelle
Next door
My next door is the tenant of a property belonging to Clarion housing which has a rodent infestation . It is affecting the neighbourhood. The staff, Chanelle, was helpful and understanding. I don't know what Clarion Housing Association would do as I had a bad experience with this company.
But Chanelle is very supportive
25 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello,
Thank you for sharing your feedback. We’re pleased to hear that a member of our team was helpful and supportive.
We’re sorry to read about your previous experience with Clarion and have sent you a private message to gather more information so we can look into this further.
Regards,
Annabelle
Antwoord van Clarion Housing
Hello Nataliia,
Thank you for your feedback. It’s great to hear you had a good conversation with us.
Regards,
Annabelle
Antwoord van Clarion Housing
Hi Nikki,
We’re pleased to hear that you found our staff extremely helpful. Thank you for taking the time to share your experience.
Regards,
Annabelle
Helpful advice and sorted it quickly
Helpful advice and sorted it quickly
23 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Katie,
It's great to hear that you found the advice helpful and that your query was resolved quickly. Thank you for taking the time to leave a review, we really appreciate your feedback.
Regards,
Annabelle
Antwoord van Clarion Housing
Hi Carol,
We’re pleased to hear that your query was dealt with successfully. Thank you for taking the time to leave a review.
Regards,
Annabelle
Hole in the ceiling
Hole in the ceiling, black mould in the loft, solar panels not working, leak coming from ceiling, bath panels ripped off and left by operatives, numerous visits, all still unresolved. Housing disrepair solicitor now involved.
23 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello,
We’re sorry to hear about the ongoing issues you’ve described and understand how concerning this must be. We take the issues you’ve raised seriously and have sent you a private message to gather some further information so we can look into this in more detail.
Regards,
Annabelle
Fast responses
The advisor gave fast responses and my query was dealt with in a professional manner.
23 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Fiona,
We’re pleased to hear that you received a prompt response and that your query was handled professionally. Thank you for your feedback.
Regards,
Annabelle
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.