John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Toon meer
Bedrijf heeft geantwoord
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John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Toon meer
Bedrijf heeft geantwoord
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today 😊
Bedrijf heeft geantwoord
The gentleman I spoke to was polite and understanding about my enquiry. He has done all he can do at his end for me, now it’s just a matter of waiting again for the repairs department to contact me.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Clarion Housing
Geschreven door het bedrijf
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideContactgegevens
More London , SE1 2DA, London, Verenigd Koninkrijk
- www.myclarionhousing.com
4,4
Uitstekend
19K reviews
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Very good agent
Very good agent, refreshing to get a service.
23 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello
It’s great to know you received such good service from our agent and had a positive experience with us. Thank you for taking the time to share your feedback.
Regards,
Annabelle
Clarion responded to my call promptly
Clarion responded to my call promptly. An operative will be attending as a matter of urgency as my front entrance door will not close.
22 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello Jennifer
It’s good to know your call was handled promptly and we were able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Nimi
Clarion housing the worse housing association
I was a tenant of clarion housing since 2019 until the 12/09/26, for over a year I had a neighbour who was also a tenant of theirs put me through hell with harassment, death threats and putting my home address online and they done nothing at all in that time, my mental health suffered and also my physical health as well which made my autoimmune disease flare up all the time. I am no longer a tenant and I would deter anyone else to become one as all clarion care about is money and not their tenants.
Replying to your message
There is no point trying to do anything further, the lady from the tenancy specialist team is not fit for her job tells lies about police officer saying something and when I ask this officer they told me they hadn’t said anything to her regarding my housing situation as they are unable to say things like that. Your housing association pushed me so far that I nearly had another mental health breakdown and you put my life in jeopardy because of this neighbour. Clarion housing is the lowest of the low as a company who does not care one bit about their tenants at all. You should be closed down.
24 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Karen,
We’re sorry to read about the distressing experience you’ve described. We take feedback such as this very seriously; we understand that you are no longer a Clarion resident, however, if you would like us to look into the concerns you’ve raised further, please respond to the private message I have sent you.
Regards, Annabelle
Terrible Staff
From 2022-2024 we experienced terrible anti social behaviour which involved stalking, physical and verbal abuse. People injecting outside our door and someone in a balaclava coming to our door, my car also got written off. This was so traumatic it made us ill and Clarion paid for Court proceedings and moved us. We were told he wouldn’t attend our new property but he did several times. Yesterday we were told he wouldn’t attend again. He hadn’t told his manager he had this job this morning and attended again. Laughing that camera maliciously enjoying our pain.
18 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi,
We’re sorry to read about the distressing experience you’ve described. We take feedback of this nature seriously and have sent you a private message so we can gather further information and review the concerns you’ve raised.
Regards,
Olu
Easily completed enquiry with Hollie
18 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello James,
It’s good to know your enquiry was handled smoothly and Hollie was able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Olu
Communal Door repair
Online chat was ok although it took a while to get to chatting with someone but was ok once it going. Hopefully it will be sorted out.
17 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello,
Thank you for sharing your experience with us. We appreciate your patience while waiting to speak with someone and are pleased our advisor was able to assist once you were connected.
Thank you for taking the time to leave a review.
Regards,
Olu
Samantha was very helpful
Samantha was very helpful, I didn't have to wait long and she sorted my enquiry very quickly.
17 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Charlie,
We’re pleased to hear Samantha was able to help and that everything was resolved quickly for you. We really appreciate you taking the time to tell us about your experience.
Regards,
Olu
The advisor was helpful and a quick…
The advisor was helpful and a quick response to my inquire and swift action was taken by her/him.
16 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Eulalee,
Thank you for your lovely feedback. It’s great to know you felt well supported and that everything was handled smoothly for you.
We really appreciate you taking the time to share your experience.
Regards,
Olu
Operator was very helpful,polite and…
Operator was very helpful,polite and professional
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good afternoon Kimberly,
Thank you for your lovely feedback. It’s great to hear that our colleague was helpful, polite and professional when assisting you. We really appreciate you taking the time to share your experience.
Regards,
Olu
Very helpful!
Nichola was friendly helpful and knowledgeable, a pleasure to speak with. Thank you for yous assistance
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello,
We’re delighted to hear that Nichola was friendly, helpful and knowledgeable and made your experience such a positive one. Thank you for taking the time to share your kind feedback with us.
Regards,
Olu
Excellent service
Excellent service, polite and made me feel at ease
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good afternoon Hussain,
We really appreciate your kind words. We’re pleased to hear that you received excellent service and were made to feel at ease throughout your experience.
Regards,
Olu
Nichola was very helpful and listened…
Nichola was very helpful and listened to my problem
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Tyrone,
Thank you for taking the time to leave us a review. We’re so pleased to hear that Nichola was helpful and took the time to listen to your concerns.
Regards,
Olu
We can reach you easly
We can reach you easly. The staff are very helpfull and behaive very friendly. I like your services.
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Sermet,
We’re really pleased to hear that you found our team easy to reach, helpful and friendly. It’s wonderful to know that you’re happy with the service you received. Thank you for your feedback.
Regards,
Olu
Antwoord van Clarion Housing
Hello Harley,
Thank you for your positive feedback. We’re glad to hear that you were happy with the communication you received from our team.
Regards,
Olu
Nichola was incredibly helpful on live…
Nichola was incredibly helpful on live chat, was kind and compassionate about my situation, I could not have asked for a better experience.
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Emmy,
What lovely feedback to receive. We’re delighted to hear that Nichola was kind, compassionate and helpful while supporting you on live chat. We really appreciate you sharing your experience with us.
Regards,
Olu
The online chat advisor was very…
The online chat advisor was very helpful and got my issue pushed to an emergency.
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good afternoon Paul,
We’re pleased to hear that our online chat advisor was helpful and able to escalate your issue. Thank you for taking the time to share your positive experience with us.
Regards,
Olu
Very good conversation
Very good conversation. Professional service. Staff very good
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi,
It’s lovely to hear that you had a positive conversation with our team and received a professional service. Thank you for taking the time to leave us your feedback.
Regards,
Olu
Janice
Janice, she was quick getting the issue raised & was fantastic on the chat. Polite, kind, professional.
14 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Good afternoon Veronica,
We’re so pleased to hear that Janice was quick in getting your issue raised and provided such polite, kind and professional support on the live chat. We really appreciate your positive feedback.
Regards,
Olu
Extremely helpful customer support.
Extremely helpful customer support.
Julia has managed to complete my request in a very timely and professional manner.
11 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hello Julia, we're delighted to hear that our colleague was extremely helpful and managed to complete your request in a very timely and professional manner. We appreciate you sharing your positive experience with us. Regards, Nimi
Very quick and efficient
11 september 2026
Review zonder uitnodiging
Antwoord van Clarion Housing
Hi Debbie, we're glad to hear that your experience was both quick and efficient. We appreciate your positive feedback! Regards, Nimi
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