Music & Arts Reviews 

Music and Arts guaranteed a 2 days delivery. I paid $58.00 for a two days delivery, and I waited for the instrument of Friday 06/26/2026, to our disappointment the instrument arrived Monday 06/29. I callled music and arts and the costumer service said there is nothing he can do about it, because they cannot guarantee a 2 days delivery. But someone guaranteed. Or just wanted the express shipping fee. A promise that was not delivered I asked for a refund of the $58.00. Music and Arts will not refund my money.
I will never do business again with this store.
This was our third saxophone tenor Yamaha YTS 62III. The two previous instruments bought from Brasswind and Wodwind. Unfortunately it merged with Music and Arts. Extremely rude customer service! I wish I had read the reviews.

In my experience this is a terrible company with horrible customer service. This company, in my opinion, could care less about it's customers. I spoke to a rep who told me three conflicting things, and basically wanted me to just renew a rental vs. paying for the instrument which would save me money. She had no idea what she is talking about and rather than say "I don't know" or pass me to someone who did, she hung up on me. I would suggest finding a local music shop to rent from so that you can have people who know about instruments and care about their costumers assist you. Just look at all the negative reviews across platforms for this company! We all can't be lying!

For the Stone Oak store in San Antonio, I can't speak to the products, but I can speak to the service. It's mediocre, at best. We had been receiving private lessons and the instructor himself (Jorge) is great, the rest of the store is blah. Staff will generally not speak to you unless they have to. Management is non-existent. No voice mail, no email address, and the contact form only accepts a couple hundred characters. It's almost like they go out of their way to tell the client "We don't want to hear from you." Your lessons have an expiration date that they try to claim is to encourage people to stay current, which I don't buy. They also will charge you for about a month's worth of lessons at a time, so when you cancel, you're still on the hook for a bit longer. No business owner worth their salt accepts money for service they don't provide, or for poor service. Do better.

We cancelled our private lessons and will drive past it to continue because of the apathetic service.

Hard pass.

Music & Arts in Burien did a great job in removing the dents in my old Rexcraft Boy Scouts Bugle.
Thank you, Dan

Can I give negative stars? We tried to use this company for lessons in August; however after paying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don’t deal with billing. They would not connect with with anyone who could and said I needed to call the store. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.

I would give them zero-total scam. They came to my daughter's school almost three years ago, which makes this extra embarrassing, and claimed to be selling rent-to-own instruments, that would be paid within two years. Instead, they keep billing you, ignore the contract that they have you sign, double charge you, and play stupid like they thought you just rented the instrument. I have paid $2400 for an $812 used instrument. I am convinced that the school band director must collect commissions to want to promote such a crooked business, and will also be giving the schoola piece of my mind. This was a used instrument at a promised price of $812, which I have been charged almost $2400 for, and the value brand new through Walmart is $820 new for the same Yamaha beginner model flute. It is a rip off. Buy your instrument somewhere else. I highly recommend anywhere but here. Their parent company is Guitar Center. They were only supposed to charge me $49 monthly, and have charged me $86 for almost a year, and now think I am stupid enough to unlock my card for their crooked attempts to charge it $250a month, which they charged me a few months ago, when I accidentally unlocked it.

I strongly advise anyone considering Music & Arts to proceed at your own risk. My recent experience was unacceptable from start to finish.
First, my order didn’t arrive by the promised delivery date. When it finally showed up, the box was open and one of the items was missing a part. I emailed customer service and received no response. I then had to call twice before anyone bothered to address the issue — and even then, what was agreed upon during the call was not honored.
To make matters worse, Music & Arts charged my credit card for an additional device without my authorization. That alone is enough to lose my trust in this company.
Because of all these issues, I returned everything. I shipped the items back on January 4, 2026, at my own expense, and have yet to receive a full refund within five business days of receipt.
This was one of the worst customer service and purchasing experiences I’ve had in years. I will not be doing business with Music & Arts again.

This company is a scam. Customer service will ignore your repeated requests to return the rental forcing you to keep paying them. I had to lock my card!

Try to send flyers attempting to be an official school source. Prices are outrageous. Nickle and dime you with fees.

STAY AWAY FEOM THIS COMPANY.
NO customer service.
They take clients’ money and DO NOT PROVIDE products purchased. They are fraudulent.

Great price, fast shipping. Had a slight disconnect on shipping notification however customer was very responsive and resolved quickly.

such a looting company ,customer service says one thing and local shop another .Due to this unprofessional company i lost around $800 for renting my sons bass.Never rent from them if possible .Rude customer support (not all of them though),

I could be completely misreading the situation, but based on my brief encounter with the staff at this location, I would not rent from here. I called ahead to confirm they had a viola available—the gentleman I spoke with was very polite and helpful—and rushed over with my daughter after soccer practice, hoping to arrive before closing. We got there 10–15 minutes before 8 PM.

As we pulled up, we saw two employees: one behind the register and one on the sales floor. The woman on the floor looked directly at us through the window, threw up her hands, and appeared to mouth something that resembled obscenities. Her gestures seemed to suggest we should “get the f* out,” though I admit it’s possible I misinterpreted her body language. Or maybe they were just lip-syncing to some hard rap music?

Either way, the interaction felt hostile and confusing. I left without entering the store. And look — I understand how frustrating it is for a customer to come in 10-15 minutes before closing but it still doesn’t justify the behavior.

I ordered a sax stand on 8/2. Website said it was in stock and I got an order acknowlegment. Since then total silence. I cannot get through on the customer support line. I have written them an email. I hope they will respond.

I ordered a mute online. It hasn't come after 2 weeks, though the website said it was in stock and would take 3-5 business days to ship. I called the customer service number and was on hold for an hour. I sent email, heard nothing back. These guys are terrible. Buyer beware!!

This is for Music and Arts actual website because the store itself in Selma TX was helpful. Customer service on Music and Arts is HORRIBLE. I sent an email and I called no response. No one ever answered the phone. I was told leave your number and they will put you in que. They literally called back a week later! Also they never sent an email conf that my instrument got sent the store. Luckily, I called the actual store and they helped me out. I was going to leave this review on their actual website but there is not where to put anything other than on the item you bought which we shall see if its any good.

I rented a clarinet from Music & Arts for my child’s school year. The rental itself was fine, but trying to cancel it has been needlessly difficult. There’s no way to end the rental from your online account—you have to send written notice and then wait on hold FOR LITERAL HOURS just to get a return authorization.

The process feels outdated and intentionally inconvenient, especially now that the school year is over and we simply want to stop being billed. It shouldn't be this hard to cancel.

I won’t be renting from them again, and I’d recommend other parents be cautious and keep records if you do.

Absolutely horrible company! I have an account set up with my banking info, and after MULTIPLE calls to customer service, they keep sending me paper letters about some outstanding balance and threatening collection. They don’t seem to know what they’re doing. Should not be in business.

I had an awful experience with this store. On October 3rd last year, I visited, hoping to rent instruments for a 4-month contract, with the idea that I could rent again in the spring if needed. However, the salesperson completely misled me. He falsely claimed that if I rented for 10 months, I would get to keep the instrument free for the summer. I trusted this and proceeded with the rental.

I paid the full amount in-store for my rental, thinking everything was squared away. But to my surprise, I started seeing unexpected charges of $43.46 on my credit card. When I returned to the country, I contacted the store to clarify. The manager then blindsided me, saying I should have renewed by June 1st to receive the promised free summer rental – a condition that was never mentioned before. Instead of offering to fix the situation, I was told to return the instrument immediately, which I did that same evening.

The worst part? No one followed up. After waiting 10 days with no communication, I contacted customer service again. I spoke with Jorge, who said he couldn’t process a refund and would escalate the issue to his supervisor. I was given a refund request number and promised a follow-up within 24 hours. That follow-up never came.

In the end, I lost both my money and the chance to renew the instrument because of false advertising and horrible customer service. This store not only misled me but also completely failed to take responsibility. Do not trust them – they’re clearly more interested in squeezing extra charges out of customers than in being honest. With having a marketing background, I know that word of mouth can have the biggest impact on a business.

Contract for 15 payments total of 503.00 I had to call and point it out. They issued a check for the 10 extra payments they took and now are turning me into collections saying I owe. Ive decided to let them. No resolution all overseas service reps. Better to buy a used one then deal with this company