muzicman.com.au Reviews 275

The products that we ordered are amazing but the customer service is absolutely atrocious, we have only just received in the last 2 weeks our order that was placed back on 26th November 2023, there was no communication as to whether our parcel had been sent other than one email with a tracking number that never changed from pending, it took for me to get a bit angry in an email to get any kind of information regarding our order. Call me a Karen but just courtesy email would have been enough to explain or any kind of information would have been great. Disgusting customer service.

After purchasing a particular model online I was later advised that this one was no longer available and I was to get the new model which is a slight upgrade. That was appreciated. Communication from there on was sparse with minimal content with replies that fely automated as they did not provide all the information I had requested. Shipping, once initiated arrived in a reasonable time.

Didn't have the unit I ordered and they upgraded to the next model up at no extra charge, Very much appreciated. Took less than 5 working days to get to me. Service the way it should be. 6 Stars.

Great communication and fast delivery

Thanks for the good service

Two weeks from ordering, the product has not been received. One week since emailing follow up inquiry and receiving updated status to shipped but Australia Post tracking still shows Ready for Processing - which suggests the item has been given a tracking number but not yet actually provided for delivery.

One of the worst businesses I've dealt with. Advertised last one in stock but turns out they had none. Sent several emails asking where my item is and they did not respond. Found their facebook page and sent a message they responded saying they had none in stock and would take a month from the order date to get it. At that time I had already escalated a paypal compliant. They told me they had refunded my money, however after the paypal case expiry date. I received the following message: "We've closed the case in your favour as the seller didn't respond on time. We've sent you a full refund" and I must add they also were still advertising that they had one in stock on their website. If they say they responded to my emails they are lying. They couldn't even respond to paypal.

Excellent service as usual. I’m a return customer and have found the help and clear description of products very clear! Both professional and personal with support and communication.
I will be back. Thank you, Barry 👍🏼👍🏼

Excellent Service and an all round positive experience

Great delivery and price. Recommended.

Product not in stock and still waiting delivery

It took some time to receive the book but once the company realised I had not yet received it they very quickly rectified the problem and sent it to me quickly and were very apologetic which I appreciated.

I was contacted to let me know the order was going to be a couple of weeks which I really appreciated.. as I've not received the strings yet I cannot comment of the product.. but very happy with the communications 🙏

Easy. Price. Quality.

Prompt service. Good price.

It’s been 2 weeks and still waiting for an update for my purchase - tried calling and emailing and no response. Not even sure if this is a legit site

**had a response from owner -they stated they replied to me on the day after my email. I checked emails on 17th jan and did not get an email as they stated. I left a few messages on the mobile service provided so not sure why they said I had not replied. I even did an online chat with them and they stated they could not help me at this stage - I should have screen shot to prove it. It’s a bit frustrating as when I ordered it, it did not say it out of stock, otherwise I would’ve gone elsewhere.

Competitive prices, with quick easy delivery. Item was better than expected

Very late reply to none at all. It’s been a week and still no response for me email

Nice service, efficient communication,quick response.