myBMI Reviews 

I have been a customer for years, but unfortunately their customer service has went downhill. They took payment and told me your order will be on hold till it’s refunded in 10 days that was in June and we are at the end of July now. They just emailed me asking me for all my details including DOB so they can ‘look into it’. I lost trust with their customer service and will no longer deal with this company.

On line process is straight forward and there is lots of help and information about diet and keeping motivated

Tablets delivered quickly excellent service as always

Very easy to make an order , very good quality of service and quick delivery.

The Mounjaro has helped me lose 3 stone 8 lbs which has been amazing. Service is fast and reliable. Only issues are 1. The app asks for the same information every month eg GP name and address whereas it should store previous information to make monthly renewal more frictionless 2. The cost has gone up dramatically since I started using it. Even the delivery now costs €8.49 whereas it used to be included in the consultation fee. Otherwise very good service.

Awful customer service!

As a loyal customer for over 2.5 years sadly I have to say Im really disappointed with service provided by MY BMI .There was a delay with shipment of my treatment. Packedge was hold by Royal Mail for 15 days. I did contact with customer service few times over the phone and by email. Stressing out that is something not OK with royal mail who never keep package that long. Updates from tracking number were that they 5 times they were unable to attempt delivery. Obviously some issue with it. I did stress out that Im late with my injections . After few email exchanged. I had to wait for reply sometimes couple of days. 2 phone calls. When I was assured on day 12 waiting for my treatment that as a gesture of good will( on a day 12) they will send me new treatment and deal with royal mail themselves nothing happened. No email ,no confirmation ,nothing has been send to me. Royal mail on day 15 th finally delivered my treatment. The one I was waiting for for over 2 weeks. Then 2 days after I received email that if I will send back this treatment to them they will be able send new one to me. At that point I was late with my injections 16 days. In order not to waste my time and not to delay my treatment I have decided not to send it back and just use it.
Im really disappointed with MY BMI customer service. When something goes wrong they not very helpful. Shame I have to change my supplier aftrer all this time I have been using MY BMI .

Great service thank you

Excellent services

All good.. perfect communication and update

I have been a customer 4 years, I have had 2 problems. Both occasions they didn’t help, they are only interested in your money.
The order process is inconsistent, and prompted weight loss pills. I mis ordered Montjero instead of Weogvy .
I phoned customer service and got no help, even though it had not processed.
They would not cancel or even consider a refund.
Very frustrating and disappointing
It is not a reasonable request , genuine mistake they give you a robotic answer and I won’t use them again unless they refund order

I have a complaint in process atm but have heard very little from you. Royal Mail did not deliver and delivery cards were illegible so I couldn’t collect. It was the hottest week of the year and it was £600+ worth of medicine. Terrible service after years of being a loyal customer

I am very happy with Mounjaro. It has significantly reduced my appetite and helped me control my eating. I have lost 4 kg in just 3 weeks, and I am very pleased with my progress.
The only issue I experienced was that I lost my last dose because the injection pen malfunctioned. Apart from this problem, my experience has been very positive.

As a potential new customer, it would be helpful if you can look around the site first, to see what is on offer and get a rough idea of pricing. Being forced to fill out all my details without first knowing these things is wrong. They need to sort the website out so that people can make an informed decision before deciding to give up all their information. That alone means I will not shop here, also reading reviews tells me they aren’t quite as good as they advertise.

Wonderful fast service and discreet packaging I would recommend this service.

They sell to 20-year-olds who think a diet would solve the problem, but for me, who really needs it, they didn't approve my purchase.

Perfect in all aspects from consultation to fast delivery 😍

I was a customer of this company for over a year, and my experience was very disappointing.

The promise of ongoing medical support did not match my experience. Although monthly consultations were advertised, I only received one after I complained.

Patients are expected to choose their own medication dose before speaking to a clinician, even though the company advertises professional medical consultations. In my opinion, the appropriate dose should be determined by a healthcare professional, not by the patient.

I also received unwanted promotional emails almost every day. I tried several times to unsubscribe using the available options, but nothing worked. The emails only stopped after I contacted customer support.

Twice I selected the free delivery option during checkout, yet after payment I was asked to pay an additional delivery charge. I have screenshots showing that I selected free delivery.

When I contacted customer service because my injection pen did not provide the full fourth dose, I received no meaningful assistance.

The company also states that customer enquiries will be answered within 48 hours. In my experience, this commitment was not met.

Before using this service, be aware that the advertised medical support may not match your experience, you may be expected to choose your own dose, and you may be asked to pay additional delivery charges despite selecting free delivery.

Easy to order • Easy to pay • quick response and quick delivery

Very helpful with quick delivery. the app is very good also. 10/10 service.