I initially reached out some weeks ago but there were no available CPP RCH's courses yet, pending approval from Payroll Org. Anna was kind enough to keep my details and alerted me as soon as app... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had some minor issues with CPE hrs showing up and completely amazed by the prompt and conscientious customer service to understand, troubleshoot, and resolve the issues. HUGE shout out to Sam, who we... Toon meer
Bedrijf heeft geantwoord
I was concerned today because a live webinar I attended did not have completion credit post to my account. The CSR that helped me let me know it will likely post tomorrow as it's not an automatic proc... Toon meer
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I’ve been working with MYCPE for over two years now, and they’ve proven to be the best offshore staffing company I’ve partnered with. The team I have is excellent and continues to improve all the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
🌟 #1 Quality Continuing Education Platform 🌟 Since 2019, MYCPE ONE has been the trusted choice for over 250,000 professionals seeking to enhance their skills and meet compliance requirements. We offer a subscription-based platform providing 15,000+ hours of CPE content across 500+ subject areas in Accounting, Tax, Finance, HR, and Technology. Our platform features 700+ expert instructors and 100+ Advanced Certification programs designed to help you diversify your practice and stay ahead of industry trends. Whether you're an individual professional or part of a team, MYCPE ONE provides the resources you need. Our Individual Subscription offers unlimited access for just $199/year, including all learning formats such as live webinars, on-demand courses, podcasts, e-books, and more. For organizations, our Teams Subscription provides tailored solutions with compliance tracking, team management features. Along with our newly added Learning and Development for CPA and Accounting Firms at $499/user. Contact us for custom pricing and to see how we can support your team’s educational goals. We pride ourselves on innovation and accessibility, dropping 1 new piece of content every hour to ensure you have the latest and most relevant information at your fingertips. Our platform is designed for ease of use, with features like swift credit reporting, an exclusive mobile app, and real-time online agent support to make your learning experience seamless and effective. Join MYCPE ONE and experience a reduction in continuing education costs by up to 80%, without compromising on quality. As others strive to reach our standards, we continue to lead in providing top-notch, affordable education for professionals worldwide. Location :Online Platform Service Area: Global Hours of Operation: 24/7 Online Access Our platform is available at any time, allowing you to learn and meet compliance at your convenience. Support Hours: Monday - Friday: 9:00 AM - 5:00 PM (EST) 📞 Support Contact: 646-688-5128 Email: support@mycpe.com Phone Number: 📞 646-688-2884 Website URL: www.my-cpe.com Products/Services: Individual Subscription: $199/year Unlimited access to 15,000+ hours of CPE content across all formats. Teams Subscription: Contact US 646-688-2884 Customized solutions for organizations, including compliance tracking and team management
Contactgegevens
1600 Highway 6 South, Suite 250, 77478, Sugar Land, Verenigde Staten
- (646) 688-5128
- jay@my-cpe.com
- my-cpe.com
4,7
Uitstekend
672 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Issues with managing our firm's users
I have been having issues with managing our firm's users for a month now. First it was "we are experiencing technical issues and have escalated your issue to the technical team" which never responded nor resolved the issue.
Now it does not work at all (one of our employees has completely dropped off the list), and no one is even responding to my messages. I tried calling the phone number listed for "support" - no answer, went directly to voicemail and the mail box is full.
Not sure if they are still in business or when they got bought out, they let go of all their customer service reps. But this has been a horrible experience (great sales pitch of all the wonderful things they could do for us, unfortunately no ability to execute on those promises).
2 januari 2025
Review zonder uitnodiging
Antwoord van MYCPE ONE
Dear Tanja,
Thank you for sharing your concerns, and we sincerely apologize for the frustration caused by the delays and lack of response. We deeply regret the inconvenience you've faced while trying to manage your firm's users.
We understand how important this matter is and assure you that Mark Weins is already coordinating with our team to address your issues. Additionally, Steven has been introduced to assist you further and ensure this gets resolved as quickly as possible.
It seems there might be some confusion related to the process of adding and removing staff members. We are here to clarify and assist you in resolving this matter effectively.
We truly value your feedback and would like to request an opportunity to make this right. Please let us know a convenient time to connect, and we will prioritize your concerns.
Thank you for your patience and understanding.
Live support on a holiday!
The fact that a live person was available on New Year's Eve after working hours was a plus. Very courteous and helpful. Got everything taken care of in a short amount of time. Would not been able to get there without his help.
31 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you, Marcine! We’re so glad we could provide you with live support exactly when you needed it. It’s not just about New Year or holidays-it’s our commitment to ensuring a seamless learning experience. That’s what MYCPE ONE is all about. Welcome aboard, and happy learning ahead!
DONT BUY IT
DONT BUY IT! They won't refund you even within 24hrs after you decided it's not for you!! Ended up going through my bank for dispute.. what a black business, especially in this day and age, refund in full with reasonable time frame (in my case within 5hrs I decided this is not good enough of a package)!! DON'T SUBSCRIBE TO THEM!!!
26 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Dear Jade,
We sincerely apologize for the inconvenience and frustration caused by your recent experience. We understand how important it is to have a smooth and fair process, and we’re sorry to hear we didn’t meet your expectations.
Please rest assured that our team will look into this matter urgently. You can either reach out to us by phone at 646-688-5128 or email us at support@my-cpe.com. Additionally, Mark Weins, our Customer Success Manager, will be your direct contact. He will evaluate your case and get back to you promptly. You can reach Mark at mark.weins@my-cpe.com.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to make things right.
Best regards,
MYCPE One
great very helpful and vest response
31 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you, Peter! We’re so happy to hear about your positive experience with our helpful and responsive team. Your feedback means a lot to us! Our team is always here to go the extra mile and ensure your learning journey is smooth and rewarding. Happy learning with MYCPE ONE!
quick and easy chat with customer…
quick and easy chat with customer service. Steven fixed my login issue, and offered excellent cpe package at great price
30 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
We are thrilled to resolve your issue quickly and ease your learning journey. With an excellent CPE package at a great price, we’re delighted to add value to your experience. Here’s to hassle-free learning, fantastic savings, and going the extra mile—welcome aboard!
just starting to explore this service…
just starting to explore this service but had a few start up questions and Anna was really great in getting me going. looking forward to seeing how this service turns out.
30 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thanks for sharing your experience! We’re so glad we could help you get started smoothly and make your learning journey seamless. Exploring something new is always exciting, and we’re thrilled to be part of your learning and growth. Here’s to discovering all the value MYCPE ONE has to offer—happy learning ahead!
Steven was so helpful
Steven was so helpful. I wanted to renew my subscription for another year with MyCPE and in only a couple minutes my subscription was renewed. I was quick and easy. thank you.
30 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you for sharing your experience! We are thrilled our team could assist you so efficiently and make your renewal process quick and hassle-free. Our goal is to keep things smooth and deliver a seamless learning experience. Here is to another year of learning and growth with MYCPE ONE—thank you for choosing us as your CPE partner!
The Online Live Support is Great!
Anna was very helpful. I received an email about a Christmas promotional sale but thought it had expired. I was looking to renew my subscription so I sent a message to support asking about the promotion. Anna responded quickly and provided a promotional link to receive the discounted price. I ended up renewing my subscription thanks to Anna's support. I had a great experience overall! Thank you!
27 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you for sharing your wonderful experience, Jessica! It’s fantastic to hear that our team was quick and helpful in making your subscription renewal a breeze. A Christmas gift from MYCPE ONE, delivered perfectly by our team! Welcome back, and here’s to another year of seamless learning ahead!
Great variety
27 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you for your review! We're happy to hear you're enjoying the wide variety of resources available on our platform. Thank you for choosing MYCPE ONE as your learning partner.
Renewal
Steven Edwards was most helpful with the renewal via chat. No issues.
26 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Hey Byron, thank you for your review! We're happy that our team was able to assist you with a seamless renewal process. Welcome back, and thanks for choosing MYCPE ONE as your CPE partner!
Great Support - Value for money
Great service. Really professional. anna was very patience. She is the reason why i singed up for the course. I was loooking for MY AFSP CE credits. I ended up signing up with their Gold Subscreption with great value.
27 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thank you for sharing your experience, Saif! It’s awesome to hear that professionalism and patience made such a difference for you. We’re delighted you found value in the Gold Subscription and that we could help meet your AFSP CE credit requirements. Welcome to the MYCPE ONE family, happy learning ahead!
Antwoord van MYCPE ONE
So glad to hear the renewal process was a breeze for you. Making things quick and easy is what we’re all about. Here’s to another year of seamless learning with MYCPE ONE, happy learning!
There's lots of content here
There's lots of content here. I've heard MyCPE described as "all you can eat." Honestly, I can eat alot.
26 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Hi Bill, we appreciate your feedback! We're happy to hear you're making the most of our extensive content library. Here's to finding a feast of knowledge! We hope you continue to have a great learning experience. Thank you for choosing MYCPE ONE as your learning partner.
Helpful in providing solutions and…
Helpful in providing solutions and answering questions I had.
24 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
We appreciate you taking the time to share your feedback. We're so glad we could provide helpful solutions and fully meet your expectations. If you have any further questions or need additional support in the future, please don't hesitate to reach out.
Friendly Helpful Online Staff
I got my questions answered fast as well as needed assistance with my account. All online via text. Very convienient. Thank you Anna!
24 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
Thanks for the great feedback! We are so glad our online team could provide fast and helpful assistance. We appreciate you taking the time to share your experience!
The live agent was very helpful
The live agent was very helpful. Quick responses, really polite. I appreciate the service.
23 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
We understand the importance of excellent service, and we're thrilled our team provided you with a positive experience. If you need anything further, please don't hesitate to reach out. Thank you for your kind words!
Help is always available when needed
Help was available when I had issues subscribing so I used the Chat box and go help right away.
19 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
We’re so glad you found the help you needed right away! Our team is always ready to step in and make things easy for you. Thanks for sharing your experience. Here’s to a seamless and productive learning journey with MYCPE ONE.
Website/Log In Support
I reached out for support and the agent Monika was fast, proficient, and resolved both of my issues in moments!
19 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
That’s fantastic to hear! Our team's speed and proficiency reflect our commitment to making your learning experience seamless. We’re so glad they could resolve your queries in no time! Thanks for sharing your experience. Wishing you hassle-free learning with MYCPE ONE!
myCPE excellence in finding good solutions fast
myCPE Customer Support has proven to be highly responsive, fast and focussed on the issues I brought to them. They were constructive and creative in finding solutions, and in the 48 hours we spent exchanging multiple ideas, two of their competitors haven't even bothered responding to the initial general enquiry! In the past couple of decades, I've engaged 3-5 firms to support my CPE efforts, and my experience with myCPE so far puts them well on top!
18 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
It’s amazing to hear that our team delivered a responsive, fast, and solution-focused experience for you! We’re committed to tackling challenges head-on and finding creative ways to support your needs. Knowing we’ve earned a top spot in your decades of experience with CPE providers is truly an honor. Here’s to a seamless and rewarding learning journey with MYCPE ONE!
You Get So Much Value
You get so much for the value they provide. I have used expensive trainings, which are also good, but if I had known about this course services, I would have saved $$$. I appreciate their level of support as well. Their customer service is amazing as well.
16 december 2024
Review zonder uitnodiging
Antwoord van MYCPE ONE
We are so glad to hear you’ve found incredible value in our courses! Saving you both time and money while ensuring top-quality learning exactly what we aim for. Our team is dedicated to providing everything you need to make your learning journey seamless. Happy learning with MYCPE ONE!
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