My5day.com Reviews 

DO NOT BOOK WITH THIS COMPANY. I booked with them for a course in September 2023. I paid the £400 deposit in August. I'm a submariner in the Royal Navy and had been given leave to attend the course. The Friday before the start of the course I was told they were struggling to book an instructor for the course... Surely they should not take money without having an instructor available... That was the last I heard about it, they didn't even confirm cancellation. I contacted them and they told me they had more dates available. I told them that if I was to rebook it couldn't be cancelled again because I would have to ask for time off work. My boat sailed 2 weeks before the course date so my commanding officer let me have the time off to do the driving course and I ended up being given 4 weeks leave. The exact same thing happened again! No communication at all until I contacted them and was told they were struggling to find an instructor. I even said I'd go anywhere in the UK and heard nothing back. Luckily my family taught me to serve and I passed entire I was in leave because the Navy would not have been happy for me to have been given leave for the course to be 'cancelled' again! I have been trying to get a refund since November 2023!! I am told weekly that they are very sorry and they will 'look' into it. Absolutely disgraceful. I'm now taking them to small claims court.

Passed my test this afternoon thanks to a great week out with my instructor Sammy. Totally brilliant and would definitely recommend.

Scammed my friend out of his money messing him around weird scam obviously you can’t speed run your license in a week all reviews are bad except for the 1 reviewed bot accounts please don’t loose your money like my friend and others go to an actual driving school that is reliable and realistic.

DO NOT go with this company was ment to have a 5 day intensive course a few weeks ago was told my instructor would be in touch the week before my course, i didnt hear a thing. Contacted the company as was told my instructor would be in touch the next day, still nothing. The day before my course was ment to start i was told my driver had 'fallen ill' and was unable to do my course and was i able to amend and do another time, or if i can meet someone half way? abit dodgy if you ask me, dont believe its a real company at all dont recommend.

If I could give a zero star rating I would. My daughter booked her course 7 weeks ago paid £400 deposit and a day before the course was meant to start they cancelled due to the instructor supposedly being sick.
We are waiting for a refund it’s been over a week and now no one is getting back to us.
Really awful company! AVOID!!!!
The positive reviews can NOT be correct. They are taking money and withholding services promised and delaying refunds!
I would AVOID using this company at all costs. I will be taking this further with trading standards!!!!

I booked my course back in February for the first week in May and I was able to get hold of Alex or James when I had any questions. I did have to chase for my theory test to be booked but when I asked, Alex booked it withing a couple of hours and I passed weeks before my course started.
My instructor Jackie contacted me a few days before the course started by email and I was able to negotiate lesson times and ask questions about the course. She picked me up on time and the lessons were 4 hours as scheduled. I made so much progress and was never disappointed at the end of each lesson. The days were tiring and there was a lot to cover in 5 days, but the lessons were definitely value for money as we were able to cover so much each lesson, unlike 2 hour lessons which are limited by time constraints.
I passed my practical test this morning. Alex booked me a test for August but managed to get me a cancellation for today. Jackie was able to give me a refresher lesson yesterday which was a great benefit.

Overall I'm so pleased with My5day, the course and Jackie was absolutely brilliant.
Highly recommend if you're in Peterborough area.

SCAM!!!! I paid my course in full £1200 back in April, had it all confirmed to start last week and they cancelled on me on the day the course was meant to start! I am 7 months pregnant and this course was intended to get me driving before I had my baby so the cancellation alone has massively let me down! On top of that I have been trying to get my money back and I keep getting one line answers from their "complaints department" saying they are chasing this up with a manger an nothing comes of it. This has happened to loads of people - DO NOT USE!!!!! My bank are now involved and its going to take months to get my money back.

EDIT: STILL WAITING FOR A CALL AFTER 3 WEEKS OF EMAILING, CALLING, NO REFUND STILL NO CALL BACK THEY ARE FRAUDS! HOW CAN A COMPANY DO THIS TO INNOCENT PEOPLE!

DO NOT USE THIS COMPANY, TOTAL SCAM!!!
I wouldn’t even rate this company one star! I paid £400 as a deposit for a course with them, which got cancelled the day before and I was told I would be contacted the next day to rearrange the booking here we are nearly 3 weeks later and I have been emailing calling using their chat line and all I get back is a one line sentence with very bad English saying sorry nobody called you someone will call you but yet they haven’t it is a total scam. If you look on Facebook they have a page and every single emoji is an angry one, they are clearly ripping everyone off. They have also turned off their comments which speaks volumes I am currently in the process of taking further action. It would appear they have taken lots of peoples money cancelled and then no refund. I’m probably one of the lucky ones I have seen some people have lost thousands of pounds beware! Absolutely terrible company and the reviews they have on Trustpilot, are clearly fake!!

Wouldn't bother booking with them, cancelled my course a day before it was due to start because they couldn't find me an instructor. Despite me booking the course 5 weeks prior to the start date.
Now they being funny giving me a refund.

BEWARE!!!
Please read this review if you are considering booking with MY5DAY.
I have unfortunately had to give MY5DAY a 1 star rating to leave this post, but as I'm sure you will agree, following reading my experiences with MY5DAY, they do not deserve any stars!
I’m providing you with my own factual experiences of my dealings with MY5DAY, to enable you to make your own choices, but personally following my negative experiences I would NEVER EVER use or recommend MY5DAY to anyone.
I booked a Black Friday 5-day intensive course on 11/08/2023. I booked this course following my own research and the impressive services detailed on MY5DAY website. These services were further clarified by MY5DAY telesales staff before I parted with my money. I wish at this point I had read other people’s reviews following their experiences of services provided by MY5DAY. The telesales staff at the point of booking assured me that MY5DAY would take the stress out of everything, and that they would provide as part of the deal I signed up for theory test material to assist you with passing the theory test, booking of the theory test when ready, provide a reliable driving instructor to complete 20 hours driving experience, book a practical driving test when at test standard, and for the driving instructor to accompany you to the test centre, and let you have the use of their car for the duration of the practical test.
NONE of the claims by MY5DAY were fully fulfilled.
Please don’t be fooled by the exceptional customer service that is provided by MY5DAY telesales staff, as these staff are purely for booking purposes, and they will be unable to help you with anything else once you have parted with your money. The only service that they will be able to provide once you have booked your course is to pass any message/concern on, but in my experience the message is either not passed on or ignored.
Through countless emails (in excess of 70 to date) I have managed to reclaim the practical test fee and driving test fee back from MY5DAY, but I am getting nowhere with my further claim for the balance of driving instructor hours NOT delivered, practical test material NOT received timely, the trouble of booking a practical driving test myself, together with stress of very last minute having to find not only a suitable individual, but also a suitable vehicle to enable the test to proceed as booked.
I am pleased to report that despite the stress encountered, the practical test was passed first time, despite having to take the test in an unfamiliar car.
I am currently considering legal action against MY5DAY, and as part of this process have sent a ‘letter before action’ to them in an attempt that we can reach a resolution without legal action, however, despite numerous promises by MY5DAY that they are looking into this for me, we are not moving forwards and unfortunately it would appear that the only way is for me to take legal action against them to recoup my costs.
My recommendation would be to seek and book your own driving instructor, that way you will be better informed regarding the reliability and trustworthiness of the driving instructor. Purchase your own theory test material and book the theory test yourself. When you are ready purchase one of the many apps to fast track your practical test, ensuring your instructor will be able to accompany you to the test and let you have the use of the car for the duration of the test.
If you follow my advice, you will not have to endure the anxiety and stress that MY5DAY put me under, and it will cost you a fraction of the price MY5DAY will charge you!
Happy safe driving everyone 😊

6 weeks I have been requesting a refund of over £1000 and 4 weeks ago I filled out an official complaint. They cancelled the course twice a week before it was due to take place. They will not answer the phone. They fob you off with fake information on emails.
This company can't handle courses nationwide.
Reported to Watchdog

Utterly useless, inept and not a clue what they are doing. My son booked an intensive driving course, did the first 2 days then nothing, that was 2 months ago. They have now said his test is in Aberdeen in September, he lives in MK. I will be reporting them to trading standards. Do not book with this company!!!

Book 3 months in advance only to be let down a couple of day before my course start date. Had taken time off work to do this and couldn’t cancel my holiday from work due to evening told so late my course was cancelled. Spent over 3 weeks trying to get a refund which they told me had been done which it hadn’t so had to get in contact with my bank and credit cards company to sort it out. So if you are reading this and are having the same issue contact your bank even after 4 months after the deposit was paid they gave me back my money

Having read some of the reviews after I'd booked the course I was worried I might have paid for a course that was a scam. Especially as my first course date was cancelled at short notice. But the course was only moved back by one week and my instructor Rick called me the weekend before to arrange all the lesson times etc...I agreed to meet him at a tram station not too far from where I live to make it a bit easier. I didn't mind if it meant my course would go ahead. Rick was sound and helped develop my confidence over the week. I did a 7 day course which was almost too long. So I've kept 6 hours back to take a few days before my test in 4 weeks time.
All in all a good experience and I feel ready to take my test.

**UPDATE** after 4 weeks of emailing back and forth I finally got the rest of my money returned to me. I received a letter from my credit card company advising they were looking in to my dispute and they would return the money and investigate further.

I booked my course on the 19th of January paying a deposit. I received a welcome email from the customer service manager who assured me he would be handling my course details. I chose 8th of April to give me a bit of time to save up a bit more money to buy a car as I have recently been divorced and getting my life back. I had paid extra for automatic and theory. By middle of March I had heard nothing regarding theory so I booked it myself. I informed them I had passed. On the 27th of March the customer service manager emailed me requesting the final payment which I paid and I asked him to confirm my course was still booked in for the 8th he said it was all ready to go. On the 2nd he emailed and cancelled stating my instructor was ill and I could either provide more dates, get another instructor or wait to see if this one feels better in the week. When I responded I got an out of office until the 11th of April. After reading reviews on here I panicked. No one on the chat would speak to me and no one would answer the phone. Finally I found a member of staff (an instructor) who was great, managed to get me another instructor booked in for the 29th of April, I was contacted by him and I felt confident things were going to be okay. A few days later I get an email from the customer service manager telling me not to worry its all in hand and he will find me another instructor. Again I was worried so I went back to the member of staff and asked her to confirm my instructor was for an automatic she apologised and said no it was for manual. She said she would try and find another instructor but was unable to. I enquired after my original instructor to see if they felt better and guess what? Also manual! I was then directed to the complaints department to ask for a refund as they were unable to find me an instructor and this is when the real battle began. I filed a complaint and requested a refund for the full amount on April 12th. Meanwhile, the customer service manager who I had received at least 3 emails from over the previous week contacts me to say he is back off leave and will take care of it. When I asked him who I've been talking to he went awol and I haven't heard from him since!
54 emails later, on the 22nd they gave me back my final payment but as yet they are refusing to give me back my deposit of £399. First they said it was because it was from a different card, then they said the manager will call me and discuss, then they said under terms and conditions a refund could take 30 days. Finally today I have been told that its with the manager and I can fully expect a result today. The result I received was as follows..."We have the opportunity to rebook this for you around your diary with some complimentary services, or we can issue a refund but there is likely to be a service charge which i can of course speak to the manager about." I am unsure what the complimentary service is and I dont want to know. I have responded by saying I know exactly what they are doing, they are trying to create a written loophole and basically threatening me with take the deal or there will be financial consequences. I've asked what the service charge is for as I have as yet received no service to be charged for and they have advised that they will ask admin to provide me with a full breakdown!!! It has taken me ages to save up the money to gain some independence and here I am £399 worse off with no lessons and no car. I am disgusted with the company. The instructors are not to blame its the company itself. This whole experience has put me off learning to drive full stop. **UPDATE** I have since been asked to remove names of staff even though the same names are in other people's reviews and have not been removed so at least I know its been read. I will however use the title customer service manager as that is what was used in all the emails even though it became clear I was speaking to various people using the same name.

I had a great experience with My 5 Day and my instructor Ellie. She was incredibly patient and calm and made sure I was progressing at a steady pace to complete the course within the 5 days. My driving was pretty shocking to begin with and there were a few times I nearly put us both in a hedge. But by the end of the week I was driving independently and feeling confident.
I had to move my course date because of mock exams and Alex in the office moved the date without any problems. Ellie was happy to meet me from college to start lessons and facilitate the hours I could do.
I finished my course this morning and have my test in 3 weeks. I feel ready and have booked a top up lesson with Ellie the day before the test.
A great experience.

Don’t waste your money. This company might as well be a scam. The company owes me 8-10 hours of driving, not to mention the instructor I had ignored me when I was trying to arrange catch up sessions. I have been trying to get a refund since December and I had part of the course in September. Customer support are useless and don’t care at all. Never been treated so awfully in my life.

Don’t waste your money!!!!!

One star is too high!!!

I repeatedly had to chase the company for information for my course as I hadn’t been contacted - they repeatedly reassured me everything was fine and then the Friday afternoon (course due to start Monday) they said it MIGHT not be going ahead….then I had to chase them all weekend to be let down.

So having booked 3 months ahead, chasing it up repeatedly and having booked time off work - including self employed clients - I lost out massively financially.

Customer service were rubbish, I was passed into complaints to even try get any form of refund, who I’ve been chasing for the past week to try get money back!! Still no resolution at all, just being told repeatedly they’ll have an answer soon….

AWFUL SERVICE, AWFUL COMPANY, AWFUL MORALS

Absolutely terrible. Paid for a service that I did not receive. Impossible to speak to a member of staff and they do not answer your emails. To summarise, this company promises the world, do not deliver then leave you high and dry. Do not get fooled by their smooth sells pitch

Yet another day of being lied to so please people don’t let your hard earned money go to waste with this company they can’t even call you back