MyBody App Reviews 

Antwoord van MyBody App

Een dag geleden

Hey Phil,

Thank you for your kind words! We hope you enjoy using MyBody and that it helps you make positive changes toward your health goals. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

2 dagen geleden

Hello Scott,

Thank you for sharing your experience! We’re glad to hear that signing up was simple and that you found the MyBody app easy to navigate and understand. We aim to make your wellness journey feel clear and straightforward from the very beginning 😊

Best regards,
MyBody Team

Antwoord van MyBody App

4 dagen geleden

Bonjour Marie,

Merci de nous avoir fait part de vos commentaires. Nous comprenons à quel point il peut être frustrant de constater des frais de renouvellement auxquels vous ne vous attendiez pas.

Pour clarifier les choses, les abonnements MyBody sont récurrents, sauf s’ils sont résiliés avant la date de renouvellement. Le prix de l’abonnement, la fréquence de facturation, les modalités de renouvellement et les conditions de résiliation sont indiqués lors du paiement et figurent également dans les Conditions générales applicables.

Si vous vous êtes abonné directement via notre site web, vous pouvez résilier votre abonnement via la rubrique « Gérer mon abonnement ». Si vous vous êtes abonné via l’App Store, la résiliation doit être effectuée via les paramètres de votre compte Apple. Pour les abonnements Google Play, la résiliation doit être effectuée via les paramètres de votre compte Google. Une fois la résiliation effectuée, aucun frais de renouvellement ne devrait plus vous être facturé.

Nous comprenons votre inquiétude concernant les notifications de renouvellement et apprécions vos commentaires sur la clarté de nos communications relatives aux abonnements. En ce qui concerne votre demande de remboursement, les remboursements sont examinés conformément à la politique de remboursement applicable et aux circonstances propres à chaque cas ; nous ne pouvons donc pas garantir un remboursement une fois le renouvellement effectué.

Veuillez contacter hello@mybody.health en mentionnant cet avis Trustpilot, en indiquant l’adresse e-mail associée à votre compte ainsi que les détails relatifs aux frais de renouvellement. Notre équipe pourra examiner l’historique de votre abonnement et de vos paiements et vous fournir des précisions supplémentaires.

Cordialement,
L’équipe MyBody

Antwoord van MyBody App

4 dagen geleden

Hey Angela,

Thank you for your feedback! We’re glad to hear you found MyBody easy to apply, and we hope you enjoy seeing positive progress along the way. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

5 dagen geleden

Hello Judy,

Thank you for bringing this to our attention. We understand how concerning it is to see a charge for a service you believe you never signed up for, especially after contacting support several times without feeling that the matter was resolved.

To clarify, a MyBody subscription cannot be created or charged without payment details being provided, the checkout process being completed, and the purchase being confirmed. The applicable price, subscription terms, billing frequency, renewal conditions, and cancellation information are presented during checkout and are also included in the applicable Terms and Conditions.

If you do not recognize the charge, we would like to investigate this carefully rather than make assumptions about what happened. Please contact hello@mybody.health and mention this Trustpilot review. Include the email address you may have used when signing up, the date and amount of the charge, and, if possible, proof of the transaction with sensitive card or banking information hidden.

Our team can use these details to locate any associated account or subscription, review the payment history, clarify the source of the charge, and ensure that any applicable subscription is canceled so no further renewal charges occur.

Best regards,
MyBody Team

Antwoord van MyBody App

2 okt 2026

Hello there,

Thank you for sharing your experience. We understand how frustrating it is to discover a renewal charge that you were not expecting, especially when the amount is significantly higher than the initial payment.

To clarify, a MyBody subscription can only be purchased after payment details are provided, the checkout process is completed, and the purchase is confirmed. The applicable price, subscription duration, billing frequency, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions.

We’re sorry that your refund request was not approved. Refunds are reviewed according to the applicable refund policy and the circumstances of each individual case, so we cannot guarantee a refund once a charge has been processed. However, we’re happy to review the details of your case again if you believe something was missed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your MyBody account, the date and amount of the charge, and any previous correspondence with our support team. We can review your subscription and payment history and provide further clarification regarding the charge and your refund request.

Best regards,
MyBody Team

Antwoord van MyBody App

1 okt 2026

Hello Steve,

Thank you for sharing your feedback! We’re glad to hear you’re finding the app easy to use and that having flexible meal choices makes it easier to adapt your plan to what you’re in the mood for or what you have available. We appreciate you taking the time to share your experience with MyBody! 😊

Best regards,
MyBody Team

Antwoord van MyBody App

30 sep 2026

Hey Colleen,

Thank you for sharing your experience! We’re so glad you’re enjoying the variety, discovering new foods, and finding the insights and feedback helpful. If you have any questions, we’re always here to help! 😊

Best regards,
MyBody Team

Antwoord van MyBody App

30 sep 2026

Hello Jack,

Thank you for sharing your feedback. We understand your frustration with receiving a renewal charge at a higher price, particularly if you were no longer using the service.

To clarify, the applicable subscription price, introductory offer, billing frequency, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions. The subscription renews according to the terms agreed to at purchase unless it is canceled before the renewal date. We understand your feedback regarding renewal reminders and will share it with our team.

If you subscribed directly through our website, you can cancel through Manage My Subscription. If you subscribed through the App Store, cancellation needs to be completed through your Apple account settings. For Google Play subscriptions, cancellation needs to be completed through your Google account settings. Not using or deleting the app does not cancel an active subscription.

Regarding your refund request, refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund after a renewal has been processed. If you believe there are details that were not properly considered, please contact hello@mybody.health and mention this Trustpilot review. Our team can review your subscription, cancellation history, and payment details and provide further clarification.

Best regards,
MyBody Team

Antwoord van MyBody App

28 sep 2026

Hello Leonorah,

Thank you for sharing your experience. We understand how upsetting it is to see another charge when you believe you never intended to subscribe to MyBody.

To clarify, a paid MyBody subscription can only be created after payment details are provided, the checkout process is completed, and the purchase is confirmed. The applicable price, subscription type, billing frequency, renewal terms, and cancellation conditions are presented during checkout and are also included in the applicable Terms and Conditions. MyBody is a separate service and is not affiliated with Weight Watchers.

If you subscribed directly through our website, the subscription can be canceled through Manage My Subscription. If it was purchased through the App Store, it needs to be canceled through your Apple account settings. For Google Play purchases, cancellation needs to be completed through your Google account settings. Simply deleting or not using the app does not cancel an active subscription.

Regarding your refund request, we understand why you would like the money returned. Refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund. However, we would like to make sure your account and payments are properly reviewed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your account, the date and amount of the latest charge, and any previous correspondence with our support team. Our team can review your subscription and payment history, confirm the cancellation status, and assist with your refund request.

Best regards,
MyBody Team

Antwoord van MyBody App

28 sep 2026

Hey there,

Thank you for sharing your feedback! We’re glad you’re enjoying the daily tips and tracking features, and we understand how frustrating it can be when logging an unplanned meal doesn’t check off your daily task. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

23 sep 2026

Hello Angela,

Thank you for sharing your experience. We understand how frustrating it is to discover a renewal after not using the app and then have difficulty locating the cancellation option.

To clarify, subscription pricing, renewal terms, and cancellation conditions are presented during checkout before the purchase is completed and are also included in the applicable Terms and Conditions. If you subscribed directly through our website, you can cancel through Manage My Subscription using the details associated with your account. If you subscribed through the App Store, the subscription needs to be canceled through your Apple account settings. For Google Play subscriptions, cancellation needs to be completed through your Google account settings.

Deleting or not using the app does not cancel an active subscription. Once a subscription is successfully canceled through the relevant platform, future renewal charges should not occur.

We’re also sorry to hear that you had difficulty reaching support and that your refund request was not approved. Refund requests are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund after a charge has been processed.

Please contact hello@mybody.health and mention this Trustpilot review. Include the email address associated with your account and, if available, the date and amount of the charge and any cancellation information. Our team can review your subscription and payment history and assist with your remaining concerns.

Best regards,
MyBody Team

Antwoord van MyBody App

23 sep 2026

Hello Sandra,

Thank you for bringing this to our attention. We understand your concern about seeing a charge that you do not recognize.

To clarify, MyBody cannot create a paid subscription or process a subscription payment without payment details being provided and the checkout process being completed and confirmed. During checkout, the applicable subscription price, billing frequency, renewal terms, and cancellation conditions are presented before the purchase is completed. These details are also included in our Terms and Conditions.

If you do not recognize this payment or believe you did not complete a MyBody purchase, we would like to investigate it carefully. Please contact hello@mybody.health and mention this Trustpilot review. Include the email address you may have used during checkout, the date and amount of the £61.20 charge, and, if possible, a screenshot of the transaction with sensitive banking or card details hidden.

Our team can use these details to locate any associated account or payment, clarify how the charge was processed, and ensure that any applicable subscription is canceled so no further renewal charges occur.

Best regards,
MyBody Team

Antwoord van MyBody App

22 sep 2026

Hey Brent,

Thank you so much for sharing your experience! We’re thrilled to hear that the tracking tools and filling meal plans have made your weight-loss journey clearer and more manageable. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

22 sep 2026

Hello Michele,

Thank you for sharing your experience. We understand why receiving a renewal charge for an app you were not using would be frustrating, particularly when you contacted us about a refund on the same day.

To clarify, canceling a subscription is the appropriate step to prevent further renewals, but cancellation itself does not automatically reverse a charge that has already been processed. Subscription pricing, billing frequency, renewal terms, and cancellation conditions are presented during checkout and included in our Terms and Conditions. Subscriptions remain active until canceled, regardless of whether the app is being used.

Refund requests are reviewed according to our applicable refund policy and the circumstances of the individual case, so we cannot guarantee a refund based solely on the timing of the cancellation or the fact that payment information can be verified.

That said, we would be happy to review the details of your case again. Please contact hello@mybody.health and mention this Trustpilot review, including the email address linked to your MyBody account and the relevant charge details. Our team can review your subscription and payment history and clarify the decision regarding the refund request.

Best regards,
MyBody Team

Antwoord van MyBody App

21 sep 2026

Hey Janet,

Thank you for sharing your feedback! We’re glad you appreciate the different ways to log your meals, and we understand how frustrating it can be when meals logged later in the day are all categorized as dinner. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

21 sep 2026

Hey Epimenia,

Thank you for your feedback! We’re glad you found the ordering process easy, and we appreciate your feedback about the additional offers. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

21 sep 2026

Hello Terri,

Thank you for taking the time to provide such detailed feedback. We understand your frustration about receiving a renewal charge that you did not expect and appreciate your concerns about how subscription terms are presented.

To clarify, MyBody subscriptions are recurring unless canceled before the renewal date. The applicable subscription price, billing frequency, renewal terms, and cancellation conditions are presented during the purchase process and are also included in our Terms and Conditions. We recognize that understanding these details before completing a purchase is important, and we take your comments about clarity and transparency seriously.

For website subscriptions, you can cancel through Manage My Subscription using the details associated with your account. For App Store subscriptions, cancellation must be completed through your Apple subscription settings. Once a subscription has been successfully canceled, future renewal charges should not occur. Canceling after a renewal does not automatically reverse a charge that has already been processed.

Regarding the refund you requested, refunds are reviewed according to the applicable refund policy and the circumstances of each case, so we cannot guarantee a refund. However, if you believe the renewal was unexpected or there is an issue with how your subscription was handled, we would be happy to review the account and payment history again.

Please contact hello@mybody.health and mention this Trustpilot review. If possible, include the email address linked to your MyBody account and details of the charge you are referring to. Our team can review the subscription, cancellation history, and payment records and provide further clarification.

Best regards,
MyBody Team

Antwoord van MyBody App

21 sep 2026

Hey Barbie,

Thank you for your feedback! We’re glad you’re enjoying the simple recipes and easy-to-find ingredients, and we appreciate your comments about UK-branded foods and the AI tool—we’ll share these with our team for consideration. 😊

Best regards,
MyBody Team

Antwoord van MyBody App

17 sep 2026

Hello Kelly,

Thank you for sharing your experience. We understand how frustrating it is to see a payment leave your bank while still being unable to access the app. A payment showing as debited from your bank does not always mean the subscription was successfully registered on our side, as payments can sometimes remain pending, be reversed, or fail to complete even when an amount temporarily appears as withdrawn.

Since you have already contacted our support team and have proof of the transaction, we’d like to properly investigate this rather than dismiss the payment as declined. Please email hello@mybody.health and mention this Trustpilot review. Include the email address used to sign up and a screenshot or other proof of the transaction, with sensitive banking details such as your full card number hidden. Our team can review the payment and account records and help determine what happened and resolve the access issue.

Best regards,
MyBody Team