We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
CAPNOS is brand focused on helping individuals quit smoking and vaping by addressing the physical and behavioral habits associated with addiction. Instead of relying on nicotine replacement, CAPNOS produces non-electric, flavored, pressurized air inhalers designed to simulate the physical sensation of smoking or vaping without any of the harmful substances. Core Products The CAPNOS Legura: Plagship device, designed with a tighter draw to mimic the sensation of pulling from a traditional vape or cigarette. The CAPNOS BRE-Z: Designed for a lighter draw and greater flavor profile, intended to mimic direct-to-lung vaping or traditional hookahs. The CAPNOS Zero and CAPNOS E-Z are additional value devices. Zero Nicotine & Zero Smoke: The devices contain no nicotine, tobacco, smoke, or vapor. They only use essential oil-based flavor extracts. Satisfies Behavioral Urges: The primary goal is to satisfy the "oral fixation" (hand-to-mouth action) and the "throat hit" sensation that many users miss when trying to quit. No Electronics: The devices require no charging, batteries, or heating elements. They operate entirely on lung-powered suction to pop a valve, creating the pressurized physical sensation. Flavors: They offer a variety of replaceable Flavor Packs, using essential oils to provide a sensory experience.
Verenigde Staten
3,3
15 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product is fantastic and their customer service is excellent as well! Special thanks to Gift and their customer service for helping me through an issue I was having. This is a great product for anyone that wants to quit vaping, as it provides a realistic throat hit as it advertises. Great experience all around!
Capnos is honestly horrible. There is no feeling of stimulation or anything. Just unflavorful natural oil.
Completely overpriced - $30 for a piece of plastic!
Do not get!
Antwoord van CAPNOS
Hi G,
Thank you for your feedback, and we understand the product didn’t meet your expectations.
If you haven’t already, our support team is available at hello@mycapnos.com and can assist you further with your device experience and review your eligibility under our satisfaction guarantee.
We appreciate you taking the time to share your experience.
I was so reluctant to pay $75 for a starter kit (LEGURA) but my god it’s the best investment iv made in a very long time! As a former cigarette smoker of 21 years and a vaper for 3 years, I can wholeheartedly say I am 100% happy with this product! After reading some of the reviews, I feel like some people might not get how to suck on it! So don’t hold back thinking you’re going to choke! That will create the ‘popping’ sensation (which doesn’t feel like it’s doing anything), sucking it like your taking one consistent long breath in! Works amazing! I will be doing a video and tagging CAPNOS in the next few days on Facebook and TikTok! Thank you!
Antwoord van CAPNOS
Hi DB!
Thank you so much for sharing this. We really appreciate you taking the time to write such a thoughtful review.
We’re genuinely glad to hear the LEGURA has been such a positive part of your journey, especially with your long history as a smoker and vaper. Feedback like yours means a lot to our team.
We also really appreciate you offering to share a video and tag us, that kind of support goes a long way in helping others understand how to use the device as well.
Wishing you continued success, and thank you again for being part of the CAPNOS community.
Don't waste your money. Cheaply made, overpriced and totally unsatisfying.
Antwoord van CAPNOS
Hi Paul,
Thank you for sharing your feedback. We understand that the product did not meet your expectations.
We would appreciate it if you could provide a bit more detail about your experience with the product and what specifically you found unsatisfactory. Understanding the issues you encountered will help us better assess the situation and determine how we can assist.
Once we have more information, we'll be happy to guide you through any possible resolutions or options that may be available to you under our policy, which could include a refund or a replacement, depending on the circumstances.
We look forward to hearing from you.
Best regards,
Antwoord van CAPNOS
Hi Harpa,
Thank you so much for your kind review!
We're delighted to hear you're enjoying your experience. Your support means a lot to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing CAPNOS!
Really great after care!!
Had a slight issue with my LEGURA that I bought from them but I tell you what, one message to their instagram team and boy did they get to work. Fantastic service and helped me straight away. Really prompt reply’s! Cannot fault them at all. Things go wrong and that’s a fact of life, but when you get an aftercare team like these guys, it really does go a long long way. If you’re looking for a brand you can trust, I assure you these are the people to buy from. Thank you!
Antwoord van CAPNOS
Hi Robert,
Thank you so much for taking the time to share your experience!
We're sorry to hear you had an issue with your LEGURA, but we're delighted that our team was able to get things sorted quickly for you. Providing responsive, helpful support is something we take great pride in, so it's incredibly rewarding to hear that our Instagram team made a positive difference.
We grateful for your kind words about our aftercare and customer service.
Thank you again for choosing us, and please don't hesitate to reach out if there's ever anything we can help with in the future!
This company not only sells great products but in addition their team is incredible. I would highly recommend you to try them.
Antwoord van CAPNOS
Hi Cheryl,
Thank you so much for your kind words and recommendation!
We're thrilled to hear that you've had a great experience with both our products and our team, and appreciate your support and trust in our brand.
Thank you for being part of our community, and we look forward to serving you again in the future!
I ordered from CAPNOS after picking out which device I thought would work best. Unfortunately the one I chose was too hard for me to inhale with. I reached out to the company and they not only didn’t ask for me to return it but sent out a new device immediately they thought might work better for me. Again, unfortunately the shipping company kept messing up and the package was delivered a day after I left the area as I was unable to get updates (uniuni was the company and their service wasn’t it.) Once again, I reached out to CAPNOS and they were beyond amazing and very apologetic and easily gave me a refund. I plan to order them through Amazon to a locker pickup location that might work better for me as really this was a me issue, not a them issue. While I haven't been able to fully try their products I’m honestly not even mad. This company goes well beyond for their customers and I will continue to praise them. It’s rare finding humans that care- so when I do I take note. Thank you team once again!
Antwoord van CAPNOS
Hi Ashley,
Thank you so much for taking the time to share your experience with us.
While we're sorry that your journey with our products was affected by both the device not being the right fit and the shipping issues, we're incredibly grateful for your patience and understanding throughout the process.
Your kind words about our team truly mean a lot to us, and we're honored that our efforts left a positive impression.
We are excited to hear that you're planning to give us another try. When you're ready, we'll be here to help ensure you find the product that's right for you.
From all of us at CAPNOS, thank you for your trust, your patience, and your kind review.
What a joke. A company who states looks like vaping and has probably never vaped before. The ordering process went smooth and since they claimed to have such a high quiting rate, I decided to order extra pods. They state all over that you will 100% money back but they DON'T. First, they don't disclose that if you order pods they are not refundable even though you send it back and if you actually open the box, you have to pay to send the device back. So now I am out $50 for trying a horrible device that claims it's like vaping but NOT even close. It causes me to cough because it gives you less than a second to puff than shuts off, the flavor is a joke, the opening where they Say you can get a puff IS NOT true and their return policy is not as they say. I'm ok with eating the $50 just to be able to let everyone know not to waste your time and DO NOT order pods or open the device if you accidentally bought it because you won't get your money back.
I hope this company gets what it gives to its customers. I would've been gracious on my review but the customer service is a joke. They don't care they just want your money. And they try constantly at checkout to get you to order all these things and try to charge you for them. Beware and don't waste your energy or time with this product. It does NOT work and redinda are horrible.
Antwoord van CAPNOS
Hi Nina,
We understand that your experience with CAPNOS did not meet your expectations and transitioning away from vaping or smoking is a very personal experience, and while many customers find CAPNOS helpful for the behavioral and sensory side of the habit, we also recognize that it may not be the right fit for everyone.
We also apologize that our return policy and overall process left you feeling frustrated. Our satisfaction guarantee applies to eligible starter devices, while cap packs and flavor packs are generally not eligible for return under our policy due to the nature of those products. However, after reviewing your case, we did make an exception and processed a refund for the flavor packs as a gesture of goodwill in an effort to help reach a fair resolution for you.
We truly appreciate you giving our product a try and taking the time to share your honest feedback, as it helps us continue improving both our products and customer experience.
We wish you all the best moving forward.
Capnos has been a great experience for me. It feels more effective and satisfying than other similar products I’ve tried, and I really appreciate how simple and enjoyable it is to use.
I did make an order more than a month ago. The shipping was sent, but some days later it was stuck on the way. Singe then I haven't hot the shipping. I tried to contact the enterprise two times per mail but I haven't got any response from the customer care service. It's not serious. This enterprise is to avoid.
Antwoord van CAPNOS
We understand the concern raised here.
We take accountability for past delays in customer support responses and are actively restructuring our Customer Service team to improve speed, clarity, and overall service quality. At the same time, we’ve been attending to customer cases and working through outstanding shipping and delivery issues to ensure they are properly resolved.
If there is still an open order issue, we’re ready to look into it and get it addressed as quickly as possible, please reach out again with the order details so it can be reviewed right away.
We appreciate the feedback, as it helps us strengthen the support experience moving forward.
Did not receive a product I paid $150 for. Tried to reach out to customer service regarding this and received no reply and still no product.
Antwoord van CAPNOS
We take accountability for past delays in support responses and are actively improving our Customer Service operations. This case has already received a response, and we’ve been addressing customer orders and shipping concerns as they come in.
If anything remains unresolved, we’re happy to re-check it, just send the order details and we’ll take care of it.
I bought a device ahoping to help me on my quit journey, didnt expect to have any success but to my suprise, this was something that pushed me and help me with cravings. Really recommend it
Texted them several times for a return on different platforms and still haven't gotten a reply. Avoid these people.
ONE OF THE WORSE COMPANIES IV DEALT WITH, THEY KEEP LIEING ABOUT SHIPPING DATES, THEY DELETE AND REMOVE REVIEWS ON THERE WEBSITE AND JUDGEME , AND THEY TREAT THERE CUSTOMERS WITH 0 RESPECT ONCE THEY HAVE YOUR MONEY. AVOID AT ALL COST
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
