Mycustombrickfigures Reviews 381

Really unsatisfied for the ordering process. I have paid the money to check the item before they production, but the preview email in the spam mail box and will only keep 48 hours. When I saw the link, it been produced with the ugly design. I have report to the customer support, they said do offer an option to modify or cancel your order at this stage will charge 50% restocking fee.

I am very disappointed with this experience. In the end, I felt forced to accept the product only because I didn’t want to spend more money. The courier company they work with is extremely poor — they kept claiming my address was incorrect, even though it is a company building where receivedd the deliveries every single day without issue.

It has now been over a month and I still have not received the item. This was supposed to be a birthday gift, but the delay has made it meaningless. Overall, this has been a very frustrating and unsatisfactory experience.

The products I got from this website were lovely. But what got it the 5 stars was the customer service. I thought a product was faulty and emailed them. I got a response the same day and it wasn’t faulty it was just a layer of protection used for delivery that needed removing. They were quick, polite, and thorough in explaining how to see if product was fine. Definitely would go back for more gift ideas.

Both Haley and Skye provided amazing and fast customer service! My issue was resolved in a matter of days and in a professional and friendly matter!

I received a quick response and it included exactly what I needed.

The product is great and the support is good, but the delivery was way too long

Customer service is awesome. Especially, Lindsay helped me a lot. They helped me so much and they are very kind.

I have nothing bad to say. Really, the costumer service was incredible, they were so nice, replied in a few hours and tried to accommodate my wishes the best they could. My figures arrived and they are just perfect!

Amazing customer support team. Made an exception for me and very happy with the support from Lindsay and Cherry C.

My experience was great ! I did have a hiccup with the delivery on a package but I reached out and they responded fast. They are very nice, fast on their service, ready and willing to help !

Company would rather lose customer and charge fees instead of assisting in making changes on which email to review customizations was never received. Should have gone to Etsy like I originally entended, this company is very expensive and at the end still kept $20.00 out of $61.88 so they made their money and do not care, they should provide better way to make the changes and waive fees if the amount of the items are usually higher than the $61.88 I got "with discount".

The incredible support in the design/feedback process was very helpful. Building Mycustombrickfigures was so much fun, from the instructions to the pieces being beyond my expectations. It was a gift, and the recipient was very charmed to receive it as a memento of our friendship.

I ordered a custom brick figure for my husband’s promotion, and I couldn’t be happier with it! The figure turned out amazing and made such a unique, original gift for this special occasion. I did have a small issue with the order, but the team responded right away and their customer service was excellent. My husband loved it, and I’m sure I’ll order again — highly recommend!

Great customer service with kindness and care. Also, they seem to run their business seriously, still politely. I wasn't expecting such a kind customer care honestly, thank you again & wish you the best!

I have purchased these figure multiple times! they are always good quality with fabulous service. they make unique gifts, I will definitely be coming back for more!

I placed an order on the 30th and they have been nothing but super attentive and responsive to my emails as I am ordering it from overseas. I'd like to give credits to Sienna, her responses were quick, even through emails, she had taken really good care of what I requested with no hesitation, especially the change of delivery address. I thought they wouldn't be able to do it but she managed to. Thank you again, Sienna for your amazing assistance!

Helped me get my problem figured out fast, very reliable, amazing customer support.

I was hesitant at first to make the order. I couldn’t be happier with the outcome. Customer service was extremely attentive and communicative. The design process was easy and I couldn’t have handpicked a better set. 10/10 would order again!!

I love bricks i ordered for myself and also as a gift to my grandmother and grandfather this is a nice gift for kids and grown too

I really appreciated how you reached out to me first so that I would still be able to recieve the product I wanted. I am a first time buyer and I have never had such a good experience with a customer service agent. Amy rocks!!

Its a fraud. They have stopped replying to my email. Took 38 USD and nothing received.